Association for Rural & Small Libraries 2012 Annual Conference Raleigh, North Carolina; September 2012

1. AssociationforRural & Small Libraries2012 Annual ConferenceRaleigh, North Carolina; September 2012 Ron Carlee, DPA, CM Chief Operating Officer, ICMA Adjunct Professor, GWU

3. Population 1,751

4. …supporting local government professionals building sustainable communities that improve lives world wide.

5. Knowledge Network icma.org/kn Topic “Libraries” http://icma.org/en/icma/knowledge_network/topics/kn/Topic/161/Libraries http://www.youtube.com/playlist?list=PL32944B0C2CAB89BE&feature=view_all

6. Leadership is Not a Game of Solitaire. Leadership is influencing others… toward the (public) purpose of the organization.

7. Effective LeadersSocialized Power Orientation – High Emotional Maturity PERSONAL HUMILITY AMBITION for ORGANIZATION Jim Collins, 2005 Good to Great and the Social Sectors

8. The World of (Team)Work MANAGERIAL WORK TASK WORK It’s what you do with others. It’s not what you do… LEADERSHIP WORK

9. Leadership For Organizational Ambition • Vision, Mission, Values, Plan • Create the brand and promote it • Build relationships; build trust • Perform – and Tell People About It

10. Brand & Promotion Vision, Mission, Values, Plan Relationships; Partnerships & Trust Performance

11. Aaron WildavskyPolitics of the Budgetary Process, 1964 • Be a Good Politician • Cultivate an active clientele • Develop confidence among officials • Exploit one’s opportunities • Clientele: Find, Serve, Expand, Get Feedback • Confidence • Be what they think you are. • Play it straight • Have integrity

12. “Patron” THE COMMUNITY “Stakeholder”

13. Brand & Promotion Vision, Mission, Values, Plan Relationships; Partnerships & Trust Performance

14. We Don’t Know What We Don’t Know • What is important in your community? • To whom? • How do you know? • What can / should the library do?

15. What is Important?

16. Building Digital Communities Vision Principles Goals Strategies

17. Building Digital Communities ACCESS ADOPTION Availability Affordability Design for inclusion Public access Relevance Digital literacy Consumer safety Economic and workforce development Education Health care Public safety and emergency services Civic engagement Social connections

18. EDGE graphic • Digital Literacy • Employment • eGovernment • Education • Health & Wellness

19. E-books in Libraries (7) • Community Partnerships (8) • Curation vs. Creation 9 (2) • What the vendors didn’t tell (1) • Perfecting Presentations (7 & 1) • Silver Surfers on the Web (1) • Advocacy & engagement (7) • All presenters (9) • Digital literacy • Digital content • Employment • eGovernment • Education • Health & wellness • Outreach & advocacy • Partnerships • Best practices • Technology policy & practices • Staffing & expertise • Device & bandwidth • Technology management • Technology inclusiveness

20. Vision, Mission, Values, Plan Brand & Promotion Relationships; Partnerships & Trust Performance

21. The mission of the Randolph County Public Library is to provide the informational and reading needs of the citizens of Randolph and surrounding counties.  Our Vision and Commitment to New Hanover County is… …to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available.

22. Brand & Promotion Vision, Mission, Values, Plan Performance Relationships; Partnerships & Trust

23. Make Friends with Power Understand concerns and issues of community leaders – elected and appointed; governmental and non-governmental. Be a team player and effective advocate. Be sociable. Keep leaders informed. Build trust. Don’t wait to be asked.

24. Partnerships

25. Interdependence in Asymmetrical

26. Partnering • Get to know each other. • Understand purpose of the relationship. • Provide appropriate structure. • Build trust by spending time together and following through on commitments.

27. Brand & Promotion Vision, Mission, Values, Plan Relationships; Partnerships & Trust Performance

32. Budget video http://tascha.washington.edu/usimpact/instruction-videos.html • Have compelling data on outputs, outcomes, impact (e.g., Opportunity for All) • Pair the data with a compelling story that gives makes the data live.

34. Miami, OK • 14,000 Population • 7 Tribal Nations; 17% of Population • Single outlet library • 9.38 FTEs • 1 MLS

35. The Edge Initiative • Edge is a national initiative to develop, test, and promote widespread adoption of benchmarks that help library leaders measure effectiveness of technology services for their communities • The Edge benchmarks help communities motivate reinvestment and inspire continuous improvement in technology services for the public • Edge is led by a national coalition of library and government organizations including the International City/County Management Association (ICMA)

36. Community Value Here are our community’s results in comparison with others

37. Engaging Community & Decision Makers Here are our community’s results in comparison with others

38. Organizational Management Here are our community’s results in comparison with others

39. Increasing digital literacy in the community DIGITAL LITERACY - the ability to use information and communication technologies to find, evaluate, create, and communicate information requiring both cognitive and technical skills. www.pewinternet.org/~/media/.../PIP_Work_Email_Report.pdf.pdf

40. Miami Public Library computer classes

41. Increase digital literacy in the community Here are our community’s results in comparison with others

42. Increase digital literacy in the community • What is being said… “This means the world to me. So glad you offer this and it doesn’t cost a dime. This is priceless and I thank you immensely for this service. I am looking forward to continuing!” ~Computer Lab student “I learned a lot about the computer and enjoyed the class very much!” ~Computer Lab student

43. Staff technology expertise to support community members needs and goals For the Miami Public Library to offer technology training, it is critical that we hire and train staff in the latest technologies so that they can assist community members in meeting their personal and professional technology goals.

44. Staff technology expertise to support community members needs and goals Here are our community’s results in comparison with others

45. Priorities • Increasing digital literacy • Providing educational support • Meeting the needs of everyone including those with disabilities • Community Planning

48. Tom Robbins:If civilization is ever going to be anything but a grandiose pratfall, anything more than a can of deodorizer in the [outhouse] of existence, then statesmen are going to have to concern themselves with magic and poetry.

49. MagicSandra’s seen a leprechaun.Eddie touch a troll,Laurie danced with witches,Charlie found some goblins’ gold.Donald heard a mermaid sing,Susy spied an elf,But all the magic I have known I’ve had to make myself.(Silverstein, Shel. 1974. Where the Sidewalk Ends.)

50. icma.orgrcarlee@icma.org@roncarlee