1 / 6

Amazon Appeal Process - TheAppealGuru

In order to recover your suspended store, you must "Appeal" against the "Suspension". Be clear about your response for seller account, Amazon team will understand your points and will come to know how serious you are about seller policy at Amazon. They also suggest you some points for suspension prevention, one of the best practice is to follow Amazon blogs to get more insight and everyday updates.

theappealguru
Download Presentation

Amazon Appeal Process - TheAppealGuru

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Amazon Suspended Seller Account How we can deal with Amazon suspension appeal & accounts reinstatement process

  2. Reasons for Account Suspension • Poor performance, in terms of customer metrics. • Violation of Amazon selling policies. • Violation of amazon rules about restricted products. • Adding personal information in description. • Uploading copyrighted images. • Knowingly selling forged copies of products. • More than one seller accounts under same person name. • Amazon find out that seller account is associated with a previously suspended account.

  3. Deal with Suspended Account • In order to recover your suspended store, you must "Appeal" against the "Suspension". • Make your appeal on the formal letter head. • Mention if you are working with a solution integrator or an outsourcing partner for managing your inventory feed, etc. • Outlines all the quality processes that you have in place currently. • Maintain positive & professional tone.

  4. Course of Action • What we suggest to all the suspended seller who know that they are at fault - Admit it, and provide an explanation as to what all steps or measures you are taking to correct the situation on an immediate basis. • Amazon Seller performance team will definitely need an assurance from your end that you are indeed serious about solving the problem so that it never occurs again. • We would suggest that you be clear that you don't understand the reason why you were sent performance notification. It is best to ask seller performance team.

  5. Framed Response to Amazon While crafting response, you need to be as specific as you can be. This may include saying things like: • We have hired a personnel whose sole responsibility is to double check all the outgoing shipment. • We failed to act on notifications sent to us earlier due to lack of dedicated resource assigned to the task of going through notification. But now we have changed the practice and have hired a person who looks notification & making immediate rectification. • We did not have adequate cataloging process in order warehouse there for ended up wrong product shipment to our customers.

  6. Reach Us If you are confused with numerous challenges as a seller on Amazon, nothing can be better than having a partner like “The Appeal Guru” who can help you out successfully in such situations. • Address • Prospect house, 2 Athenaeum road London, UK • Phone • +44 2038241889 • Email • info@theappealguru.com • Website • https://theappealguru.com/

More Related