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ELECTRONIC APPEAL PROCESS. PRESENTED BY: Jimmy Tanner Director of Revenue Gaston County. Goals of Electronic Appeals. Provide an improved option for Taxpayers Improve the appeal process for the Tax Office
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ELECTRONIC APPEALPROCESS PRESENTED BY: Jimmy Tanner Director of Revenue Gaston County
Goals of Electronic Appeals • Provide an improved option for Taxpayers • Improve the appeal process for the Tax Office • Promote improved customer service and public relations by appearance of making this process easier and available for their use and benefit • Better management and tracking of appeals
Benefits to Taxpayer • Electronic process is convenient • Allowed documents to be included • Provides copy of information filed for taxpayer • Automatic responses were simple • Appearance of helping the “Taxpayer” was greatly appreciated
Benefits for Tax Office • Directions and Instructions were a requirement • Electronic copies retained, could not delete • Easy to retrieve and manage • Assign appeals for review electronically by “NBHD” • Contained more useful information • Educated public about website information
Results • 718 appeals filed electronically • Process worked great • Exceeded all of our expectations
Questions????? • (Hopefully) Demonstration of Process Live