Trinidad and Tobago's Top 10 Business Leaders Shaping the Industry in 2024

3. Leadership is not about titles, positions, or owcharts. It is about one life inuencing another. J O H N C . M A X W E L L

4. Editor’s Note n the fast-moving world of business, true leadership transcends mere profit margins. It’s about individuals I who not only guide their organizations through rough waters but also reshape entire industries in their wake. These exceptional figures are driven by a sense of purpose, their passion serving as the fuel that propels them forward. Success Enablers Our latest issue shines a spotlight on ten remarkable business leaders from the vibrant Caribbean nation of Trinidad and Tobago. These visionaries aren’t content with personal success alone; they’re committed to creating ripples of positive change that extend far beyond their boardrooms. This edition, titled ‘Trinidad and Tobago’s Top 10 Business Leaders Shaping the Industry in 2024’ aims to celebrate innovation, perseverance, and the transformative power of purposeful leadership. As you delve into these pages, you’ll discover stories of individuals who’ve dared to dream big and have the grit to turn those dreams into reality. But this edition is more than just a celebration of individual achievements. It serves as an invaluable roadmap for the next generation of entrepreneurs and business leaders.

5. Through the experiences and wisdom shared by these luminaries, readers will find inspiration, practical advice, and a deeper understanding of what it takes to thrive in today’s competitive business environment. These leaders aren’t just running successful companies; they’re actively shaping the future of Trinidad and Tobago’s business sector. Their stories serve as a powerful reminder that with vision, determination, and a commitment to making a difference, it’s possible to achieve greatness while lifting others along the way. Turn the page to embark on an enlightening journey ahead. Alaya Brown

6. Editor-in-Chief Thanh Truong Sam Carter Deputy Editor Alaya Brown Managing Editor Maria Evans Assistant Editor Visualizer Chris Carter Millie Simon Art & Design Head Judy Smith Art & Design Assitant Phoebe Jacob Business Development Manager Aisha, Olivia Business Development Executives David Walker Technical Head Mia Rodricks Assitant Technical Head Helena Smith Digital Marketing Manager Eric Smith Research Analyst Richard Martinez Circulation Manager Follow us on www.facebook.com/thecioworld www.twitter.com/thecioworld We are also available on RNI No.: MAHENG/2018/75953 Copyright © 2024 The CIO World, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from The CIO World. Reprint rights remain solely with The CIO World.

7. Company Featuring Descrip?on Ambikah Mongroo is a seasoned distribu?on and logis?cs Massy Distribu?on Ambikah Mongroo professional with a strong background in the consumer (Trinidad) Senior Vice President goods sector. YourLifePurpose Anthony Hadeed is a leadership, career, and life coach who Anthony Hadeed helps individuals discover their true purpose and achieve Limited CEO & Founder their personal and professional goals. Eastern Caribbean Par?al Credit Carmen Gomez-Trigg is a financial services professional with Carmen Gomez-Trigg Guarantee Corpora?on exper?se in credit guarantee and risk management. CEO (ECPCGC) D.S. Belcon Dawayne Belcon is an accomplished entrepreneur and Dawayne Belcon Limited business leader with a diverse por?olio of interests. CEO Na?onal Flour Ian Mitchell is a seasoned execu?ve with a proven track record Ian Mitchell Mills Limited in the food manufacturing and processing sector. CEO Eve Anderson Maria Ton is a recruitment and human resources specialist Maria Ton Recruitment Limited with a strong background in the professional services sector. CEO Amalgamated Security Pamela Hosein is a highly skilled and experienced strategic Pamela Hosein Services Limited management professional with exper?se in the private CEO security industry. Rajendra Maharajh is a marke?ng and business development Ultra-Pharm Rajendra Maharajh expert with extensive experience in the pharmaceu?cal and Marke?ng Limited CEO healthcare industries. Shawn Moses is a financial services execu?ve with a focus on JMMB Group Jamaica Shawn Moses investment management and wealth advisory. CEO TOSL Engineering Shazan Ali is a skilled engineering and project management Shazan Ali Limited professional with exper?se in the oil and gas industry. CEO

8. ON Cover story Anthony Hadeed The Purpose Path?nder 5 Questions Every Employee 16. should ask their CEO 26. The CEO Paradox: Prioritization and Execution in a Demanding Role

9. NTENTS CXOs 20. 30. Dr. Mary Tagliaferri Scaling New Heights in Retail Turning Personal Battles into Scienti?c Progress An exclusive interview with Dr. Dan Paiuc

10. C V E R Story Anthony The Purpose Path?nder I know now that what pushed me towards holding this goal was simply a , burning need to help my fellow humans, an inherent trait of altruism, and a strong drive for high achievement.

11. Anthony Hadeed CEO / Leadership, Career and Life Coach YourLifePurpose Limited

12. How One Life Coach Discovered His Purpose and Wants to Help You Find My success, and therefore my joy, is Yours! ” measured through the success and can help others find theirs. , y teenage dream was to joy of others. I have found my life become a Medical Doctor.” M This candid opening line purpose. My sincere hope is that I from Anthony Hadeed immediately draws you into the story of his own life's journey. For the CEO and Founder of YourLifePurpose Limited, that childhood ambition was driven not by external pressures, but by “The Purpose Driven Life” by Rick Reminiscing on his teenage aspiration an internal "burning need to help my Warren focusses mainly on the spiritual to become a Medical Doctor, he now fellow humans, an inherent trait of dimension to one’s life purpose, understands the underlying motivation altruism, and a strong drive for high Anthony’s 2017 book gives very that led to this ambition. Free from achievement." practical ways to discover your life’s familial expectations or national purpose specifically as it relates to your obligations, Anthony’s passion Those same forces—the desire to be of career choices at any given point in stemmed from a deep-seated desire to service combined with the pursuit of your life. He stresses the use of aid humanity, fueled by altruism and a superiority—would ultimately guide Psychometric assessments along with quest for greatness. Despite diverse Anthony down a very different path. coaching, coupled with emotional career paths in Physics and Life’s circumstances and the death of intelligence and spiritual discernment Information Technology, clarity his father when he was just 15 years as a proven method for discovering emerged over time, leading him to old, did not make it feasible for him to your path and purpose here and now. discover his true calling. accept his admission to medical school at the University of Edinburgh, As Anthony puts it, “If success is Having divested his IT venture in Scotland. This different path twisted obtained through hard work, must we Toronto, he completed a Psychometric through successful careers in Physics work hard at something that fills our assessment from PsychTests, Inc based and IT, including 15 years running his lives with drudgery? Would it not be in Montreal, Canada which paved the own consulting firm in Toronto. much more fulfilling to devote that way for his transition to become a effort to something that meets our certified Leadership, Career, and Life But it was not until taking a values and fills us with joy?” Coach through the International Psychometric assessment and then For him, that sense of joy and Coaching Academy (ICA). His 2017 earning his coaching certification from fulfillment now comes from supporting publication, "Dare to Discover God's the International Coaching Academy others on their journeys of self- Plan for Your Life Purpose," chronicles (ICA) that he finally felt he had found discovery. “My success is measured his transformative journey towards his true calling as a leadership, career, through the success and joy of others," fulfilling his teenage aspirations by and life coach. he says. "I have found my life purpose. embracing a career aligned with his My sincere hope is that I can help core values of altruism and In his 2017 book “Dare to Discover others find theirs.” achievement. God's Plan for Your Life Purpose,” Anthony chronicles this pivotal In an age of increasing career turnover Through his book, Anthony shares transition: “The book tells of my in- and work/life imbalance, Anthony's insights on how individuals, like depth journey of becoming a powerful story and empowering himself, can unearth their life's coach—the career that most satisfies message are a clarion call to realign purpose, emphasizing the importance those teenage hopes of helping with our true selves. It's a compelling of pursuing strategies that bring others—my trait of altruism and urge reminder that, with courage and fulfillment and align with personal for high achievement for myself and conviction, we all have the ability to values. He challenges the notion of others.” transform our destinies. toiling in pursuits devoid of joy, advocating for dedicating efforts to More than just a personal memoir, the Let us explore his journey: endeavors that resonate with one's book outlines tangible steps readers essence and bring genuine happiness. can take to discover their sense of A Journey of Self-discovery and purpose and passion. While the book Fulfillment

13. For him, personal fulfillment is In 2017, YLP hosted the prestigious One of the key skills Anthony intertwined with the success and "International Conference developed during his Master's degree happiness of others, underscoring his Psychometrics and Coaching" at the at the University of Toronto was the belief in the interconnectedness of esteemed Trinidad Hilton, graced by ability to conduct quality and reliable individual and collective joy. Having the presence of renowned research. In the modern era, many found his life's purpose, his earnest Psychometrician Dr. Ilona Jerabek people tend to rely on simple Google desire is to guide and support others in from PsychTests, Montreal. This well- searches and the first few articles they their quest to discover and attended and warmly received event encounter, leading to the proliferation acknowledge their paths to fulfillment propelled YLP's influence deep into the of false beliefs that shift us from the and purpose. private and public sector markets, “Information Age” to the current expanding its reach exponentially. “Misinformation Age.” The Evolution The following year, 2018, witnessed In his coaching practice, Anthony first In the wake of May 2011, Anthony set the launch of the "International put his research skills to use in out on a journey of transformation, Workshop on Coaching" (IWC), a selecting a Psychometric assessment collaborative endeavor with the returning to the shores of Trinidad after vendor to partner with. While there are International Coach Academy (ICA) living and working for 32-years in many such providers, his thorough and a world-renowned trainer from Canada. Mere months later, in July research led him to choose PsychTests, New York. Over the ensuing years, the 2011, he boldly forged ahead and Inc. in Montreal, Canada as YLP's IWC was delivered to over 200 established YourLifePurpose Limited primary provider of Psychometric professionals across Trinidad and assessments. This decision was based (YLP):https://yourlifepurpose.com. This nascent venture swiftly solidified Tobago, with the central theme of on PsychTests' accuracy, ease of use a strategic partnership with PsychTests, "Manager as Coach," underscoring the and interpretation, and cost- Inc., securing the exclusive rights to organization's devotion to professional effectiveness. provide their esteemed Psychometric development and empowerment. Some assessments within the realms of of these professionals went on to Secondly, Anthony's research skills Trinidad and Tobago. become certified coaches themselves proved invaluable in analyzing the and now enjoy much passion and information from these Psychometric Undeterred by the challenges of a purpose in helping others in various fledgling enterprise, in 2014 YLP areas of their lives. pioneered the introduction of the PsychTests Vocational Style and Career The Importance of Rigorous Assessment for Senior Students Research (VoSCA-SU) aimed at graduating high school students entering university. This is a strong testament to their visionary approach since no such assessment for students existed prior to VoSCA-SU. The following year, 2015, witnessed YLP's significant inroads into the corporate HR and education verticals, solidifying its presence within these critical sectors. The year 2016 marked another milestone as YLP, in conjunction with PsychTests, designed and launched the Form 3/Grade 9 edition of the Vocational Style and Career Assessment (VoSCA - F3), further defining their tenacity to empower youth with invaluable vocational guidance and more accurate selection of subjects throughout their high school years.

14. extended as over 400 participants joined in the latest event, contributing both funds and awareness to further the mission of the Walk of Faith for Youth Foundation. Effective Coaching Strategies for Diverse Sectors In addressing coaching individuals from varied sectors like Education, Manufacturing, Recruitment, and Financial, Anthony accentuates the importance of tailoring the approach to suit each individual's background. A key aspect involves utilizing Psychometric assessments to provide insights into strengths and limitations, aiding both adults and students in enhancing self-awareness. It is crucial to recognize that, unlike consultants, coaches do not need to be subject-matter experts; instead, they focus on guiding the coaching process assessments, allowing him to coach his students in this pivotal academic and empowering clients to discover clients effectively. By leveraging his choice. Despite the potential benefits, solutions to their challenges. This ability to critically evaluate and the Ministry's inability to allocate approach cultivates a supportive interpret data, Anthony was able to resources hindered the implementation environment where individuals can provide his clients with tailored, of this recommendation nation-wide. effectively navigate their professional evidence-based guidance and support. development and personal growth His commitment to rigorous research Prompted by a deep conviction that the across diverse sectors. has been a key factor in his success as nation's youth faced a crisis, he a coach, enabling him to make initiated an impressive fundraising Approach to Coaching informed decisions, provide accurate initiative, undertaking a 57 KM walk insights, and deliver high-quality from San Fernando to Port of Spain on Almost all of Anthony's coaching services to his clients. His journey August 17, 2017, commencing at 2:00 sessions are preceded by his clients serves as an example to the importance AM and concluding at 11:00 AM, having completed one or more of developing strong research skills, completing the journey in nine hours. Psychometric assessments. This which can be a powerful tool in This endeavor raised $140,000 TTD, provides both the coachee and the navigating the complex and ever- earmarked to support a pilot program coach with valuable and accurate evolving landscape of information. incorporating VoSCA – F3 assessments insight and self-awareness in a much and group coaching in multiple shorter timeframe than would be Empowering Youth Through secondary schools. possible without the use of these Education & Fundraising assessments. While most coaches do The success of this fundraising effort not utilize Psychometric assessments in In 2015, Anthony, through his led to the establishment of the “Walk their coaching practice, their use sets organization YLP, approached the of Faith for Youth” foundation in 2017, his approach apart from that of many Ministry of Education in Trinidad and a non-profit organization dedicated to other coaches. Tobago to advocate for the integration empowering youth through education. of Psychometric assessments for Form Subsequent fundraising activities For him, his success and delight are 3 students to facilitate informed included 5K and 10K runs and walks measured by the success and happiness decisions on their Form 4 CSEC around Queen's Park Savannah, of others. He has discovered his life's subjects. The innovative VoSCA – F3 engaging the community in supporting purpose in coaching and believes that assessment was proposed as a valuable the cause. The foundation's impact he might help others discover their tool for Guidance Officers to guide own.

15. This motivation encourages his results- oriented approach, as he is committed to assisting his clients to achieve their goals and reach their maximum potential. Interconnected Journey of Coaching & Writing Anthony's first book, “Dare to Discover God’s Plan for Your Life Purpose,” reflects the culmination of his coaching practice from 2011 to 2017, the period when the book was initially published. Encouraging his clients to explore its chapters relevant to their career and life goals has been a common practice for him. Whether in one-on-one coaching sessions or in workshops with larger audiences, he often recommends his book as a valuable resource. In some instances, he generously offers the book at no cost to students and as prizes for winners of his workshops on emotional intelligence and team building. This gesture not only enhances the accessibility of his teachings but also fosters a deeper connection between the content of the book and the practical experiences shared during his coaching sessions. The ongoing progress of his coaching practice continuously enriches the content of his book, with new insights and discoveries finding their way into subsequent editions. This versatile interplay between his coaching work and the written material creates a symbiotic relationship, ensuring that both avenues of learning remain mutually reinforcing and beneficial to those seeking personal and professional growth. Facilitating Group Coaching & Workshops With a deep admiration for the variety of experiences and knowledge that each participant brings to the table, Anthony and his team of trainers approach their work as group coaches

16. and workshop facilitators. He When providing leadership coaching, Natasha Sutherland's Testimonial: recognizes that learning is about more he is enthusiastic about helping Natasha began her coaching experience than simply intelligence; it's about managers and C-level personnel with Anthony in search of clarity and utilizing special qualities, and he and achieve their potential as true purpose in her profession. She went his team promote an environment transformational leaders, rather than through four powerful coaching where learning is based on this just transactional ones. His goal is to sessions and achieved a profound shift. fundamental coaching principle. empower these individuals to become Natasha emerged with a strong sense inspiring and impactful leaders who of purpose and a clear plan for her life. In his workshops, he begins by sharing can inspire positive change within their She was formerly troubled by doubt foundational knowledge to organizations. and depression, but now exudes complement participants' existing confidence, determination, and understanding, sparking engaging Development of YLP's Coaching excitement about her future initiatives. discussions that promote self-directed Workshop Natasha discovered her perfect learning beyond the sessions. Utilizing professional path in Industrial- roleplay extensively, he guides In 2018, YLP launched the Organizational Psychology after taking participants to experience firsthand the “International Workshop on Coaching” Psychometric testing. She gladly impact of new, empowering behaviors, (IWC) in partnership with the promotes Anthony's Career and Life bridging theory with practical International Coach Academy (ICA). Coaching services to her colleagues, citing the important clarity and application for a more immersive and Through this collaboration, YLP was impactful learning experience. direction she received. able to license ICA's training materials, which are regularly updated, for use in Unfulfilled IT Professional to Portia Mc Quilkin's Testimonial: their IWC sessions with managers and Purpose-driven Coach Portia's initial goal was to focus her HR professionals seeking to learn the “coach approach.” attention on choosing a vocation that For more than 24 years, Anthony, a matched her abilities while finding seasoned IT worker in Canada, This arrangement has allowed him to growth opportunities. In search of struggled with a lack of a clear sense of stay up-to-date with the latest coaching advice and clarity, she began a four- purpose in his work. This incident methods and advancements from ICA. session Career and Life Coaching stoked his desire to help By having access to their continuously program with Anthony. She exceeded people—students and adults evolving training resources, Anthony her expectations by effectively alike—avoid making the same mistake can ensure that the content and achieving her stated goals. Portia's of pursuing a career they are not techniques covered in the IWC remain experience with YourLifePurpose passionate about. cutting-edge and relevant for the Limited was informative, offering new participants. information about her strengths and Research has shown that the negative career options. Anthony's guidance and effects of not living a purpose-driven The partnership between YLP and ICA support rekindled her self-awareness life can have serious consequences for has proven to be a valuable asset, and original goals. Portia left the one's health and family life. enabling YLP to provide a meetings with a renewed sense of comprehensive and dynamic coaching success and hope, having made a firm Determined to make a difference, he workshop that equips managers and decision about her profession. She set out to ensure that, on a practical HR professionals with the skills and enthusiastically recommends level, he could guide his clients in knowledge they need to effectively YourLifePurpose Limited to anyone finding a career path that they are implement a coaching-based approach seeking clarity, maximizing their passionate about and can earn a good in their organizations. potential, and pursuing a satisfying living from. profession. Portia thanks Anthony for a Coaching Success Stories developing and uplifting experience. In addition to his career coaching expertise, Anthony also enjoys helping With regard to career decisions in his clients with life coaching. He is particular, Anthony has helped a great passionate about assisting them in deal of people find their life's purpose. understanding and living a balanced The YourLifePurpose website's client life, focusing on their mental, testimonials section contains emotional, physical, and spiritual well- testimonials from delighted clients. being. Here are two interesting stories:

17. Leadership is not about being in charge, Its about taking care of those in your charge. - Simon Sinek

18. n the hierarchy of a company, the fits into the bigger picture. Does the CEO can often feel like a distant CEO envision the company expanding I figure. They're the ones making into new markets? Developing the big decisions, and charting the innovative products? Aligning your course of the organization, while work with these goals boosts your employees on the ground level focus sense of purpose and can inspire you to on their day-to-day tasks. But a healthy go the extra mile. company culture thrives on open communication, and that includes a This question also reveals the CEO's two-way street between leadership and priorities. Are they focused solely on staff. short-term profits, or do they have a more sustainable, long-term vision? Engaging with your CEO, even if it's Knowing this allows you to assess if your values align with the company's just for a brief conversation, can be direction. incredibly valuable. It demonstrates your interest in the company's future and allows you to gain insights you 2. What are the biggest challenges wouldn't otherwise get. Here are five facing the company, and how can key questions every employee should employees contribute to overcoming consider asking their CEO, along with them? the reasoning behind them: Every company faces hurdles. By 1. What is the company's long-term understanding these challenges, you vision? What does success look like in can become a more proactive and 5 or 10 years? valuable employee. Perhaps the company is struggling to keep up with Understanding the company's long- technological advancements or facing term goals helps you see how your role increased competition. When you're 18 July, 2024 www.thecioworld.com

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20. aware of these obstacles, you can start outstanding work? A CEO who By following these tips and asking brainstorming solutions and ways to emphasizes the importance of thoughtful questions, you can turn a adapt your work to address them. individual contributions is likely to brief interaction with your CEO into a foster a culture of ownership and valuable learning experience that accountability, which can be very benefits both you and the company. This question also demonstrates your motivating for employees. initiative and willingness to go beyond your assigned tasks. It shows the CEO Remember, open communication is a you're invested in the company's 5. What are your thoughts on the two-way street. Taking the initiative to success and not just focused on current company culture, and how can engage with your CEO demonstrates punching the clock. we improve it to foster a more engaged your commitment and helps build a and productive work environment? stronger, more transparent company culture. Company culture directly impacts 3. How does the company plan to employee morale, productivity, and develop and support its employees in - Alaya Brown overall well-being. By asking about the the coming years? CEO's perspective on the culture, you open a conversation about its strengths In today's job market, employee and weaknesses. development is crucial. Employees who feel stagnant and unseen are more Perhaps the CEO identifies areas where likely to seek opportunities elsewhere. communication can be improved or Asking about professional acknowledges a desire to create a more development opportunities shows the collaborative environment. This is your CEO you're interested in growing chance to share your observations within the company. about the culture and suggest ways to make it better for everyone. The CEO's answer can reveal the company's commitment to its Pro Tips for Asking Your CEO workforce. Do they offer training Questions programs, mentorship opportunities, or tuition reimbursement? Knowing these details allows you to assess your career While these are great questions to path within the organization and decide consider, there are a few things to keep if it aligns with your aspirations. in mind when approaching your CEO: 4. How does the company measure • Context is key. Look for success, and how do individual opportunities to ask your questions employee contributions factor into that during town halls, all-hands success? meetings, or other company events where CEO interaction is encouraged. Understanding how success is • Be respectful of their time. Keep measured gives you valuable context your questions concise and to the for your work. Are individual metrics point. heavily emphasized, or is there a focus • Do your research beforehand. on teamwork and collaboration? Show that you're engaged with the Knowing these factors allows you to company by demonstrating a basic tailor your approach and ensure your understanding of its current efforts contribute demonstrably to the challenges and goals. company's overall goals. • Focus on solutions, not just problems. If you identify a This question also opens a dialogue challenge, come prepared with a about employee recognition. Does the suggestion for how to address it. company have a system for acknowledging and rewarding 20 July, 2024 www.thecioworld.com

21. Success is not how high you have climbed, but how you make a positive difference to the world. - Roy T. Bennett

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27. Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference. - Robert Frost

28. The CEO Paradox: and Execution in a he CEO's job description might their core responsibility: driving seem straightforward: lead the strategic execution. This might involve T company to success. But spearheading key initiatives, fostering beneath that simple statement lies a innovation, or building strong complex web of responsibilities. CEOs relationships with critical partners. are expected to be strategic visionaries, inspiring leaders, and decisive Effective CEOs also delegate problem-solvers, all while managing a ruthlessly. They surround themselves demanding schedule and a constant with talented individuals and empower barrage of information. them to make decisions within their areas of expertise. This frees up the The million-dollar question is: how do CEO's time for the big-picture issues. the best CEOs navigate this paradox and get the truly important work done? Communication: The Cornerstone of Here, we explore the key strategies Success they employ. The best CEOs recognize that clear and Focus on the Few, Critical Activities consistent communication is the cornerstone of successful execution. Great CEOs understand they Their vision and priorities need to can't—and shouldn't—do everything cascade down through the entire themselves. Their time is a precious organization, ensuring everyone resource, best spent on activities with a understands their role in achieving the high impact on the company's direction company's goals. and long-term goals. This often means applying the 80/20 rule (Pareto This communication takes many Principle), where 80% of the results forms. Regular town halls, clear and come from 20% of the effort. concise messaging in internal communications, and readily available Mastering prioritization is crucial. leadership all play a part. Highly Many CEOs use a 60/40 rule, effective CEOs don't just dedicating 60% of their time to communicate; they actively listen, essential but less strategic tasks like gathering feedback and ensuring a two- board meetings and investor relations. way flow of information. The remaining 40% is then focused on 28 July, 2024 www.thecioworld.com

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30. Here's a crucial point: communication willingness to take calculated risks, While financial performance is a key is not a one-time event. The best CEOs they inspire others to follow suit. metric for CEOs, they best understand understand the need for constant the importance of leading with reinforcement. They repeat key Time Management: Mastering the purpose. They articulate a clear vision messages tirelessly, ensuring everyone Art of "No" for the company's impact beyond the stays focused on the most important bottom line. This purpose could be work. CEOs are bombarded with requests for about environmental sustainability, their time. Meetings, phone calls, social responsibility, or creating a Resource Allocation: Putting Money emails—the demands are endless. The positive impact on a specific Where Your Mouth Is ability to say "no" effectively is a community. critical skill for successful CEOs. Strategy is crucial, but without proper By aligning the company's goals with a resource allocation, it remains just an This doesn't mean they will become larger purpose, CEOs create a sense of idea. The best CEOs ensure their vision inaccessible. It simply means they meaning and motivation for their is backed by concrete actions. This carefully guard their time, ensuring it's employees. People are more likely to means they have a firm grasp on the spent on activities aligned with their be engaged and productive when they company's financial resources and priorities. They delegate effectively, feel their work contributes to ensure they are directed towards high- schedule time for focused work, and something bigger than themselves. impact initiatives. leverage technology to manage their inboxes. The Final Word: This might involve investing in new technologies that support the strategic Embrace Continuous Learning Being a CEO is a marathon, not a direction, hiring talented individuals to sprint. The challenges are constant, and fill critical roles, or allocating The business landscape is constantly the road to success is rarely smooth. marketing budgets to support new evolving. The best CEOs are lifelong However, the best CEOs approach their product launches. By aligning learners, always seeking new role from a long-term perspective. resources with priorities, CEOs ensure information and perspectives. They They understand that success is a their vision translates from theory to read voraciously, attend industry journey, not just a destination. reality. conferences, and actively seek out mentors or advisors. By staying ahead They are adaptable, willing to learn Building a Culture of Execution of the curve, they are better equipped from their mistakes, and constantly to make informed decisions and lead striving to improve. They focus on Great CEOs understand that a their companies into the future. building a sustainable and resilient successful company culture fuels organization that can thrive in the face strategic execution. They foster an The Human Touch of change. environment that values accountability, initiative, and results. Great CEOs are not just strategic In conclusion, navigating the complex masterminds; they are also emotionally world of a CEO requires a unique This might involve implementing intelligent leaders. They understand the blend of skills and strategies. By performance management systems that importance of empathy and building mastering prioritization, track progress toward clearly defined strong relationships. They take the time communication, and resource goals. It could also mean creating a to connect with employees at all levels, allocation, CEOs can ensure their culture of open communication where fostering a sense of trust and vision translates into reality. Building a employees feel comfortable sharing belonging. culture of execution, managing time ideas and concerns. Additionally, effectively, and prioritizing well-being celebrating successes, big and small, This human touch is crucial for are also crucial elements of success. reinforces positive behaviors and keeps building a motivated and engaged teams motivated. workforce. When employees feel Ultimately, the best CEOs are not just valued and respected, they are more leaders; they are architects, shaping the Ultimately, the CEO sets the tone for likely to go the extra mile, contributing future of their organizations and the entire organization. By to the company's overall success. leaving a lasting impact on the world demonstrating a relentless focus on around them. execution, a passion for results, and a Beyond the Numbers - Alaya Brown 30 July, 2024 www.thecioworld.com

31. be our doubts of today., , The only limit to our realization of tomorrow will - Franklin D. Roosevelt

32. Trinidad and Tobago's Top 10 Business Leaders Shaping the Industry in 2024 n the highly competitive home improvement and DIY What has been the most significant shift in the retail retail industry, leading a company requires not only sector since you began your career? I strategic vision but also a profound understanding of market dynamics and customer needs. Today, we have the The most significant shift has undoubtedly been the digital honour of interviewing Dan Paiuc, the Chief Commercial transformation and the integration of technology into all Officer (CCO) of BigMat Malta, a company that stands aspects of retail. When I began my career, the focus was out for its innovative approach and customer-centric more on physical stores and face-to-face interactions. Now, operations. We delve into his insights on multicultural the digital landscape plays a crucial role, from e-commerce leadership, market trends, and the future of the DIY and platforms to digital marketing strategies and even in-store technologies like AI and IoT. This shift has changed how home improvement retail industry. we interact with customers, manage supply chains, and Can you briefly overview BigMat Malta and your role as approach sales strategies. It's a dynamic environment driven the Chief Commercial Officer? by new customers' expectations that requires constant adaptation and innovation. However, no matter the times or Absolutely. BigMat Malta aims to be the most beloved the geography, the customer's desire to be inspired, advised, home improvement and DIY retailer on the Maltese island and served on time and in full with the best solutions at the by consistently delivering exceptional value, quality correct prices has never changed. products, and an unmatched customer experience. Our mission is to simplify and enhance the lives of our custom- BigMat Malta has a strong reputation for its customer- ers through innovative solutions, expert advice, and a centric approach. How do you ensure that customer comprehensive range of products that cater to all their satisfaction remains a top priority? construction and renovation needs. We aim to be the go-to place for all DIY, construction, outdoor, and home renova- At BigMat Malta, customer satisfaction is at the heart of tion projects, offering high-quality products, exceptional everything we do. Katherine Barchetti, founder of Barchetti service, and expertise. As the Chief Commercial Officer, my Shops, once said, "Make a customer, not a sale." Building role entails overseeing commercial strategy, sales perfor- on this, we maintain this focus through several key mance, and market expansion. It's about ensuring that our strategies. Firstly, we actively seek customer feedback and innovative offerings meet the evolving needs of our use it to drive improvements in our products and services. customers and that we continue to inspire creativity and Our customer care service team is trained to resolve issues empower them to transform their homes into spaces that quickly and efficiently, ensuring a positive experience. truly reflect their unique styles and aspirations. Further- Moreover, we invest in our staff's knowledge and expertise more, we prioritize environmentally responsible practices so they can provide customers with the best advice and and continuously seek ways to reduce our carbon footprint solutions. Additionally, we are continuously building and while promoting sustainable building materials. Through working on our loyalty programs and personalized services ongoing investment in our people, technology, and infra- to help reinforce our commitment to meeting customer needs and exceeding their expectations. structure, we strive to set new standards in the home improvement industry, positioning BigMat Malta as a trusted partner for home lovers, DIY enthusiasts, and professional builders. 32 July, 2024 www.thecioworld.com

33. What key trends are currently shaping the home improvement and construction materials retail indus- try? The industry is witnessing several impactful trends. One major trend is sustainability. There's increasing demand for eco-friendly and sustain- able construction materials as both consumers and professionals become more environmentally conscious. Another trend is the rise of smart technologies and IoT integration in construction projects, leading to smarter, more efficient houses. Digitalization remains crucial, with e- commerce growth and the use of data analytics to enhance customer experi- ences and operational efficiencies. Having optimized solutions for customers' projects using lower volumes of materials and leveraging better costs remains a priority that any retailer should leverage via innovation and R&D on a daily basis. Addition- ally, labour shortages in the construc- tion industry are pushing a technology shift and moving towards prefabricated, modular and resource-saving solutions, which streamline processes and reduce the dependency on manual labour. Can you discuss any specific initiatives or innovations BigMat Malta has implemented to stay ahead in the market? with the latest industry developments, ensuring they can We've implemented several key initiatives to maintain our offer the most relevant advice to our customers. market leadership. One significant area is our investment in digital infrastructure. We are enhancing our e-commerce Leadership is crucial in times of uncertainty. How do platform – which will be live this July, to ensure a seamless you describe your leadership style, and what principles and user-friendly experience for customers to browse, guide your decision-making? purchase, and track their orders online. Another innovation is our emphasis on sustainable products. We've expanded My leadership style is rooted in transparency, empathy, our range of eco-friendly items and solutions and partnered collaboration, and both people and results oriented, so it can with suppliers who share our commitment to sustainability. be classified as a mix between servant and transformative Internally, we've embraced data analytics via our new ERP leadership. I believe in the power of open communication, system to better understand buying patterns and predict being accessible to my team, and fostering a multicultural market trends, allowing us to be more proactive in our culture where ideas can flourish and every member feels inventory management and marketing strategies. Addition- valued. Empathy is crucial; understanding the challenges ally, we are continuously training our staff to stay updated faced by team members and customers allows me to make 33 July, 2024 www.thecioworld.com

34. more informed and compassionate decisions. Collaboration The importance of technology in retail cannot be ensures that diverse perspectives are considered, leading to overstated. How is BigMat Malta leveraging technology more innovative solutions. When it comes to decision- to enhance its operations and customer service? making, I always prioritize integrity, sustainability, and customer satisfaction. Ensuring that our actions align with Technology is a cornerstone of our strategy at BigMat our values and long-term goals is key. Malta. We've integrated advanced digital solutions to streamline our operations and elevate customer service. Our With sustainability becoming increasingly important, new enhanced e-commerce platform, which will be how is BigMat Malta contributing to a greener future? launched in July, will offer a seamless shopping experience with real-time inventory updates, personalized recommen- Sustainability is at the forefront of our strategy at BigMat dations, and efficient order tracking. We also leverage data Malta and is one of the core values of Attard Bros Group. analytics to gain insights into customer preferences and We're committed to reducing our environmental footprint behaviors, enabling us to tailor our offerings and marketing and promoting sustainable practices across the industry. We efforts more effectively. have expanded our range of eco-friendly products, includ- ing sustainable construction materials and energy-efficient Employee engagement and development are critical to solutions. In our operations, we've implemented measures maintaining a motivated workforce. How does BigMat to reduce waste, enhance recycling, and improve energy Malta approach this? efficiency in our stores and logistics. Additionally, we engage in initiatives that educate our customers and At BigMat Malta, we believe that our employees are our partners about sustainable building practices, advocating for greatest asset. Fully aligned with J.W. Marriot's quote: a greener future through informed choices. "Take good care of your employees, and they'll take good care of your customers." 34 July, 2024 www.thecioworld.com

35. Therefore, we invest significantly in our people's develop- tion and modular building systems, which will revolutionize ment and engagement. We provide continuous training and traditional building processes. Companies that stay ahead of these trends and continue to innovate will lead the market. professional development opportunities, ensuring that our team remains knowledgeable and skilled in the latest industry trends and technologies. We also foster a support- Your career has spanned numerous roles in the retail ive and inclusive work environment where employees feel sector. What key lessons have you learned that continue valued and heard. Regular feedback sessions and recogni- to influence your approach as a CCO? tion programs are integral to our approach. Furthermore, we encourage innovation and empower our employees to take One of the key lessons I've learned is the importance of initiative, knowing that their contributions can drive change adaptability. The retail sector is constantly evolving, and and improvement within the company. This continuous being able to pivot quickly in response to market changes is learning and collaboration culture helps maintain high crucial. This means staying informed about industry trends, levels of motivation and job satisfaction. being open to new ideas, and not being afraid to make changes when necessary. Another important lesson is the How do you see the future of retail in the home improve- value of customer focus. Everything we do should be with ment and construction materials sector evolving over the customer in mind, from product offerings to service the next five to ten years? delivery. Building and maintaining strong relationships with customers is essential for long-term success. Lastly, I've The future of retail in the home improvement and construc- learned the importance of fostering a positive company tion materials sector promises to be dynamic and innova- culture. A motivated and engaged team drives the company tion-driven. Over the next decade, we can expect a greater forward, and as a leader, creating an inclusive and support- emphasis on sustainability, with a push towards greener, ive environment is one of the most impactful things you can more sustainable building products and practices. Digitali- do. zation will continue to play a pivotal role, with AI and machine learning being harnessed to personalize customer What advice would you give aspiring home improve- experiences, predict demand, and optimize supply chains. ment retail industry leaders? E-commerce will only grow stronger, with more seamless, integrated, and omnichannel shopping experiences becom- For aspiring leaders in this industry, my advice would be to ing the norm. Additionally, we'll see an increased adoption cultivate a mindset of continuous learning and innovation. of smart technologies in construction, including prefabrica- Stay curious and be willing to take calculated risks. tion and modular building systems, which will revolutionize Understand that failure can be a valuable learning experi- traditional building processes. Companies that stay ahead of ence that helps you grow and improve. Focus on building these trends and continue to innovate will lead the market. strong relationships; networking within the industry is vital for gaining insights and creating opportunities. Always keep the customer at the center of your decision-making process; How do you see the future of retail in the home improve- their needs should guide your strategies and actions. ment and construction materials sector evolving over Finally, lead with integrity and empathy. Your ability to the next five to ten years? inspire and motivate your team will be one of your greatest assets, and showing genuine care and respect for those you The future of retail in the home improvement and construc- lead will build a strong, cohesive team capable of achieving tion materials sector promises to be dynamic and innova- great things. tion-driven. Over the next decade, we can expect a greater emphasis on sustainability, with a push towards greener, Dan, congratulations on obtaining your PhD in Manage- more sustainable building products and practices. Digitali- ment with Summa Cum Laude in 2023. Can you share zation will continue to play a pivotal role, with AI and with us what motivated you to pursue this academic machine learning being harnessed to personalize customer achievement and what your research is focused on? experiences, predict demand, and optimize supply chains. E-commerce will only grow stronger, with more seamless, Thank you! Earning my PhD was a significant milestone, integrated, and omnichannel shopping experiences becom- and I'm deeply honored by the recognition. The decision to ing the norm. Additionally, we'll see an increased adoption pursue a PhD was driven by my passion for learning and of smart technologies in construction, including prefabrica- 35 July, 2024 www.thecioworld.com

36. Thank you so much! The idea to write this book came from my own experiences working in diverse, multicultural environments throughout my career and was enhanced by my PHD study. I've always been fascinated by how different cultural backgrounds can influence teamwork, decision-making, and leadership styles. In today's global- ized business world, having cultural intelligence is just as important as having technical skills or industry-specific knowledge. The key message I aim to convey in the book is the importance of embracing and leveraging cultural diversity to create more dynamic, innovative, and effective leadership. I discuss how knowledge dynamics—the flow and exchange of knowledge in diverse teams—combined with cultural intelligence, can lead to more robust and resilient business strategies. The book provides practical tools and frameworks for current and aspiring leaders to develop these competencies, navigate cultural differences, and build inclusive environments that drive performance and growth. Developing Multicultural Leadership using Knowledge Dynamics and Cultural Intelligence What's next? Beyond my daily executive roles, I plan to continue contributing to the broader management field also through academic and industry publications, mentorship, and speaking engagements. Sharing my findings and practical applications can inspire other leaders and organizations to embrace cultural intelligence as a cornerstone of their growth and success strategies. My goal is to cultivate an inclusive leadership paradigm that drives innovation and my desire to contribute to the field of management in a excellence in global business contexts. On a more personal more meaningful way. Over the years, I've observed the note, I should re-prioritize sports and start training in order evolving challenges and opportunities in the business to avoid DNF and be declared a finisher of the 220km world, and I felt that advanced academic research could ULTRA X Jordan in October 2024 :). provide deeper insights and innovative solutions to these issues. My research focused, therefore, on the intersections of organizational contexts, cultural intelligence and knowledge dynamics and their impact on multicultural leadership. Dan, congratulations on the release of your book "Developing Multicultural Leadership Using Knowl- edge Dynamics and Cultural Intelligence." Can you tell us more about what inspired you to write this book and what key messages you aim to convey to your readers? 36 July, 2024 www.thecioworld.com

37. Not all those who Wander are lost. - J.R.R. Tolkien

38. Success consists of going from failure to failure without loss of enthusiasm. - Winston Churchill

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