Most Impactful Companies In Indian Industry

June, 2024 www.cioworldindia.com Impactful Indian The Disruptors How the Most Impac?ul Companies are Reshaping Indian Business? in Empowering Progress Contribu?on of the Most Impac?ul Companies to Social Good in India Ms. Sharmila Kumbhat, Director, K-Lite Industries Private Limited

Impactful Indian in

Editor’s Note I n the latest edition of CIOWorld India, ‘Most Impactful Companies in Indian Industry,’ we celebrate the transformative role that innovative companies play in shaping the future of various sectors. Each featured company exemplifies commitment to excellence and a vision that extends beyond mere profitability, driving progress in their respective fields. beverages and snacks, making it a beloved destination for coffee lovers. Their creative offerings not only cater to taste but also foster a vibrant community atmosphere. Irrefutable Masters of Business! We also shine a spotlight on Campbell Scientific India Pvt Ltd (CSIN), which is revolutionizing data collection and environmental monitoring in India. As a subsidiary of a globally recognized leader, CSIN is making significant strides in advancing technology for environmental research and applications, ensuring that critical data is accessible for informed decision-making. Our cover story highlights K-Lite Industries Pvt Ltd, a pivotal player in India's lighting solutions sector. Renowned for its dedication to quality and innovation, K-Lite has significantly enhanced urban and rural lighting infrastructure. Their diverse range of products, from street lights to architectural lighting solutions, showcases a commitment to improving the quality of life across communities. Together, these companies illustrate the spirit of innovation and dedication to social good that defines India’s industrial landscape. As you delve into this edition, we invite you to explore the remarkable stories of these impactful organizations and their contributions to a brighter future. Additionally, we explore the rise of Café Crème, a brand that has distinguished itself in the bustling café industry. With over 150 outlets and a unique approach to the café experience, Café Crème offers more than 70 varieties of Have a happy read!

CONTENT Story K-Lite Profiles 08. Cover 32. 24. Realizing the Dream of Light – Campbell Café Crème Sharing the Best Café Experiences with Unbeatable Kuka and Snacks Scientific India Fostering High-Quality Environmental Monitoring and Data Acquisition Solutions An Impactful Player in the Indian Industry Articles 20. Empowering Progress Contribution of the Most Impactful Companies to Social Good in India 36. How the Most Impactful Companies are Reshaping Indian Business? The Disruptors

CREDITS Abhishek Joshi Editor-in-Chief Impactful Indian in CONTENT FOLLOW US ON www.twitter.com/cioworldindia www.facebook.com/cioworldindia/ Managing Editor: Gaurav PR Wankhade Assisting Editor : Prajakta Zurale DESIGN WE ARE ALSO AVAILABLE ON Visualizer : Sandeep Tikode Art & Design Director : Sarita Bhagat Associate Designer : Nagaraj Patil SALES Company Featuring Brief Vice President : Swapnali Vasaikar Asst Team BDE : Manthan Tambe CONTACT US ON . Vice President : Tejaswini Whaval d : Yogesh Kadam Café Crème has been providing people with a variety of beverages and snacks. Among the crowd of well-established cafe chains, it has proved to be unique by offering distinctive ways of sharing café experiences. Kunal Kashikar, Director Email sales@cioworldindia.com For Subscription www.cioworldindia.com Café Crème Lea Campbell Scientific India Pvt Ltd(CSIN) has emerged as one of the most impactful companies in the Indian industry, revolutionizing the way data collection and environmental monitoring are conducted. Mr. Anuj Sharma, Managing Director Campbell Scientific India Pvt Ltd TECHNICAL Technical Head : Prachi Mokashi Technical Specialist: Rajeshwari Avhad Technical Consultant : Tanaji Fartade K-LITE is proudly identified as “India's Lighting Company,” that has ingrained quality in its processes to provide excelleent and high- quality products. Ms Sharmila Kumbhat, Director K-Lite Pentagon Events and Activation is a leading experiential marketing firm specialising in the experiential spectrum from MICE, Launches, Lifestyle & Activations to Intellectual Property creation and management. SME-SMO Pentagon Events and Activation Khushbu Vaid, Co-founder and Director Research Analyst : Sagar Lahigade Lead : Prashant Rathod SEO Rajani Balaraman, Co-founder, Chief Technology and Growth Officer Unimech is an AS9100 Rev D, ISO 9001 & ISO45001 approved Bangalore-based manufacturer of complex tooling & mechanical assemblies and precision components for companies in the aerospace, defense, and power generation sectors. Unimech sales@cioworldindia.com Copyright © 2024 CIOWorld India, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOWorld India. Reprint rights remain solely with June, 2024 Cover Price: Rs.350/- CIOWorld India.

Realizing the Dream of Light – An Impac?ul Player in the Indian Industry urban planners.‘‘ Our offerings are tailored to enhance aesthe?cs, func?onality, and safety, making them a preferred choice for architects, designers, and Ms. Sharmila Kumbhat, Director, K-Lite Industries Private Limited

‘‘ Most Impac?ul Companies in Indian Industry L ight is life. From the primal darkness, a spark ignites. Light, the essence of life, surges forth, banishing the night. It's a relentless journey across the vast canvas of time, illuminating the human experience. But it's through human innovation that we've captured this essence, harnessing its power in filigree filaments to fuel the brilliance of our modern world. products under various portfolios. The range is all the more special because of the light source, viz., energy-saving, environment-friendly “green” lighting with LED. K-Lite offers a comprehensive portfolio that caters to various lighting needs. From urban infrastructure projects to commercial and residential applications, their products are designed to meet diverse requirements. markets and progressed tremendously, and the company's turnover has increased multifold. Innovation comes from interactions and an open-minded approach. “Some of our evolutions are purely the contribution of our employees,” she adds. Embracing Digital Transformation The industrial landscape is in a constant state of evolution. In such times, Ms Sharmila says that the digital transformation in the power sector drove the lighting industry to adopt LED technology to the maximum extent and has wonderfully changed the power consumption pattern due to lighting being upside down. The concept of smart cities, the introduction of smart poles and the availability of many digital devices, including IoT-enabled ones, have simplified the control systems. Commitment to Quality and Innovation We proudly call ourselves as “India's Ligh?ng Company” since we manufacture luminaires with 95% local components and more than 80 % in- house, realizing the ‘Make in India’ dream. ‘‘ “To adapt ourselves to make the functioning of each division organized and very systematic in a sense, making the system work, we decided to move from ERP management to SAP so that the Digital Organisation Transformation (DoT) can be realized within the current year.” Emerged as a significant catalyst in positively impacting India's economy, Ms Sharmila says that the guiding philosophy to their success is ‘To make K-Lite an International Brand.’ “We are positively moving forward in this direction. With the establishment of an NABL-accredited optic laboratory, we are committed to R&D and achieving the highest quality internationally. Guiding us in this dream pursuit, K- Lite Industries Pvt Ltd is a significant force in India's industrial landscape, renowned for its commitment to innovation and quality in the lighting solutions sector. Established with a vision to enhance urban and rural lighting infrastructure, K-Lite has carved a niche by offering diverse lighting products, including street lights, flood lights, and architectural lighting solutions. The application with innovative design using LED includes retail Lighting, office lighting, consumer luminaires, industrial Lighting, Architectural Lighting, facade lighting, pathway lighting, in-ground luminaire, tree- uplighting, up-down lighting, vertical light bars, wall washers, area lighting, sports lighting and above all, architectural street lighting, sleek polar lighting solutions. “Our offerings are tailored to enhance aesthetics, functionality, and safety, making them a preferred choice for architects, designers, and urban planners,” adds Ms Sharmila, who started her professional career at the early age of sixteen in a grill manufacturing unit “Metal Craft” supporting her father, Mr Dilip Kumbhat. Strong Leadership Ethos Recognized as a driving force behind K-Lite’s success, Ms Sharmila says her leadership and team-building approach is unique. Teams have been formed at various levels, namely leadership team, quality team, production team, interdepartmental team, customer care team, staff welfare team, and facilities team, etc. “Periodic review by each team for its scope is reported to the top management directly through me, and onward follow-up comes from the top.” This arrangement avoids any delay in decision-making, and many achievements happen only through this route. K-Lite's products are distinguished by their superior craftsmanship and cutting-edge technology. The company leverages advanced manufacturing techniques and rigorous quality control processes to ensure that each product meets high performance and durability standards. This dedication to quality has earned K-Lite a reputation for reliability and excellence in the industry. Digital transformation has become the need of the hour for the utility sector. It has become extremely significant for utility companies if they are to move with the fast-changing times and be a step ahead of the competition. It is also important to devise solutions to help the constantly changing environment. This can be achieved by modernizing the infrastructure and having a continuous improvement attitude. According to Ms Sharmila Kumbhat, the Director, in 1977, K-Lite began its journey of innovation in lighting products, chasing the dream of light under the able leadership of Mr Dilip Kumbhat, an electrical trader by inheritance and an outstanding mechanical engineer through his education, and a flair for innovation and commitment to excellence in whatever he undertakes. K-LITE Corporate Office An Enlightening Journey The crux of company growth hinges on innovative solutions and enhancing the end-user experience. To balance operational efficiency with customer satisfaction is paramount. Ms Sharmila says that in the post-order scenario, customer satisfaction has three components: on-time delivery, failure rate, and luminaire performance as guaranteed. The delivery period is committed by production planning and other inputs. Performance checks through laboratory and physical checking ensure luminaire performance. Failure reports analysis, including root cause analysis and rectification, are under the jurisdiction At nineteen, she won the “Best Female Entrepreneur Award” presented by the then Chief Minister of Tamil Nadu. Later, she studied at Parsons School of Design in New York, U.S. She widely travelled worldwide. While living in the United States, Ms Sharmila started and ran two successful export-oriented companies. Due to her natural urge to come home to be more directly involved in her homeland company and the emotional quotient of bringing up her children in India, Ms Sharmila joined K-Lite in 2011 as Director of Business Development. Since her joining, K-lite has entered international “Light allows us to realize the possibilities of our imagination,” she says. The quality of light influences the quality of life, and light must combine technique and emotions contemporaneously, defining new values, meanings, feelings, culture, comfort, etc., overcoming the simple light-dark dichotomy. Comprehensive Product Range Through its innovative outlook, K-Lite has showcased a whole range of new

of the dedicated customer care division under the direct control of the QC head/Director and hence receive top priority attention to prevent recurrences. “This way, we maintain the balance,” she informs. Sustainable and Efficient Solutions In an era where sustainability is paramount, K-Lite emphasizes eco-friendly practices and energy- efficient lighting solutions. The company's product line includes LED lights and other energy- saving options that reduce environmental impact while providing optimal illumination. By integrating sustainable practices into their operations, K- Lite contributes to environmental conservation and promotes responsible consumption. Ms Sharmila explains that LED as a lighting source is a solution for environmental sustainability due to its lower power requirement to deliver the same output as other lighting sources such as high- pressure lamps, etc. It is a device without the polluting mercury content. “When the application of LED started, we understood the necessity for a fast transformation to the new technology with LED. Switching over from the conventional sources was very costly since we had to scrap much of our stock and tooling. However, the greener future and social responsibility, coupled with the expected demand and growth, made us switch over completely in a record time and contribute to fostering a greener future. We have also introduced green initiatives for packing materials, consumables, and plastic usage.”

Customer-Centric Approach K-Lite's success is also attributed to its customer-centric approach. The company prioritizes customer satisfaction by providing tailored lighting solutions, excellent after-sales service, and continuous support. This commitment to customers ensures long- term relationships and trust, reinforcing K-Lite's position as a leader in the lighting industry. Thus, the brand has achieved tremendous success. Highlighting their transformative initiatives, Ms Sharmila points to some major projects in India and abroad. “The one in Egypt with smart poles was transformative in the real sense, driving us to such upscale projects with ease.” LED street lighting with ornamental poles for the entire Varanasi city, illumination of Kota city in Rajasthan with state-of-the-art LED luminaires and controls, Amritsar Golden Temple, and the Smart Lighting Poles for the Egyptian Parliament. These projects, along with an ongoing project for the design and supply of ornamental poles with post-top lanterns and specially designed LED Bollards for the new parliament complex in New Delhi and the recent project in Ayodhya Ram Temple, are examples of their dedication to excellence and innovative approach. our employees.‘‘‘‘ Some of the innova?ons are purely the contribu?on from India's Technologically Adept Lighting Company Technology plays a pivotal role in enhancing efficiency in the industry. Ms Sharmila says, “We proudly call ourselves “India's Lighting Company” since we manufacture luminaires with 95% local components and more than 80 % in-house, realizing the ‘Make in India’ dream.” Right from the beginning, quality is built into the DNA of K-Lite.

She adds that to achieve high quality, they have invested in proper equipment and deployment of an inspection workforce at every stage. They have state-of-the-art CNC, VMC machines, laser cutting machines, welding machines, automated spinning machines, digitally controlled pipe bending, etc. All their luminaires conform to standards. They have established an in-house optics lab of international standards, which is NABL-approved. “All our products, from the development stage, undergo rigorous testing and validation before being introduced to the market,” informs Sharmila. A Resilient Team new machines as additions/ replacements for the existing machines, production process changing and modifications, disposal of outdated stocks, kept them all occupied. “Even during the pandemic (except for the lockdown period), we operated with minimum workers with all safety precautions to meet our export commitments.” Post-pandemic application of what was planned during it resulted in a quantum jump in their performance and production. “We normalized the operation at the very early stage.” exhibitions on lighting, including Light + Building in Frankfurt, Light Middle East in Dubai, and Lux Live in London. Our website, contains all the technical details, including photometric data on all our luminaires. In this way, we remain in constant contact with our customers.” The workforce forms the foundation of every successful organization. According to Sharmila, for transformational business growth, the challenge for all employees is to enhance their competency and play their roles effectively. “We conduct programs to enhance the behavioural competencies.” Each department has a depth of knowledge of the processes and systems followed in each function. Functional competency transformation through periodical programs in each section is organised to close the gap in terms of transferring knowledge to the person performing the job at present. Also, updates on contemporary practices in the industry are done by relevant experts from outside. www.klite.in , Looking ahead, K-Lite aims to expand its influence by continuing to innovate and adapt to emerging trends in the lighting sector. The company envisions playing a pivotal role in transforming India's lighting infrastructure, contributing to smarter, more sustainable urban and rural environments. “Our vision is to be the Top Luminaire Manufacturer in India with International acceptance of the K- Lite brand and a good global market share,” concludes Sharmila. Vision for the Future In today's business landscape, companies extend beyond physical realms to incorporate aspects like social and digital marketing. Embracing the modern branding technique to enhance the end-user experience, Sharmila says they leverage their strong dealer network across India. “We also have an outlet in the UK for Europe and Dubai for the Middle East. We connect and interact directly with Architectural associations/Landscape Architects and Lighting Designers for all major projects. We participate in major As a leader in India's industrial landscape, adversities are part of the company’s journey. However, Sharmila says that the way the K-Lite team rose to meet the challenges created during the COVID-19 period and how they converted the adversity into new opportunities through active interpersonal communications and introspection regarding the introduction of new products, K-Lite's journey is a testament to its unwavering dedication to excellence, innovation, and sustainability, solidifying its impact on the Indian industrial landscape. For more information, visit K-Lite website. Industries'

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Empowering Progress Contribution of the Most Impactful Companies to Social Good in India an is a social animal who mainly prefers to live M humans, also acquired by numerous companies in the modern arena of business. Corporate Social Responsibility (CSR) and Social Work, important factors that call attention to the success factors of the organization, mandate them to connect businesses to doing societal good. India, being the first country to mandate CSR by law, has a vast list of companies contributing in the upliftment of the nation. This article sheds light on 3 main players who have greatly contributed to CSR. in groups. Societal growth and maintaining good bonds with people is a crucial quality in 1. ADIDAS One of the most reputed producers of athletic clothing, 'three stripes,' has an integrated CSR structure that rests on three pillars —community involvement, employee engagement, and corporate giving. An example of community involvement is the BOKS by Reebok, an Adidas company, the first after-school program, designed to give children ages 5 to 12 access to fitness. According to an 20 | www.cioworldindia.com June, 2024 21 | www.cioworldindia.com June, 2024

independent evaluator known as NOIST, the evidence of the positive impact that BOKS has had on the participants was marked by its work on memory and executive functioning, with students completing the 400-meter run 16 seconds faster on average. elite companies in the world for more than 50 years. The Corporate social responsibility expenditures were in excess of requirements and rated in FY21-22 (Rs. 716 crores was required), while the eventual total was Rs. 727 crores. The company believes that all are born with equal capabilities but not equal opportunities. TCS aims to empower individuals and communities with self-sustaining economies through the application of purpose and technology propelled by the mission for equity, equality, and respect for human rights. The company has kept a natural inclination towards enabling the furtherance of people into the opportunities of the digital economy and therewith creating equitable and inclusive pathways for all, especially women, youth, and marginalized communities. Adidas has released multiple programs and initiatives like these around the world; for instance, the Women Empowerment Program is creating skills among women workers and helping them attain better opportunities in the workplace. Programs like SOS Children's Village grew out to be one of the largest NGOs working toward creating solidarity for children without families. These programs are just a few of the many examples demonstrating how Adidas creates a very large powerful positive social impact beyond great activewear. The diverse CSR initiatives and programs in TCS continue to invest in meeting some pressing needs of communities across the globe. The key areas of focus are education, skilling, employment, and entrepreneurship with an emphasis on bridging the above opportunity gap for people and communities. Reliance Industries Reliance is the largest firm in India based on market capitalization. In the field of integrated energy value chain, the company has established itself as a significant global player. Because of its excellent services, it has become a smash hit around the globe, including retail and digital services in India. In FY 2022, TCS estimates that over 1.7 million beneficiaries around the globe were reached through community initiatives, made possible by over 58900 employees contributing over 700000 hours to procure the disadvantaged communities. Reliance Industries Limited has been globally the biggest spender in Corporate Social Responsibility (CSR) in recent years. In 2021-22, it made expenditures amounting to Rs. 1186 crores for its CSR programs, an amount higher, by Rs. 74 crores, than what it was legally obliged to spend, as defined under the Company’s Act. Conclusion CSR is considered to be one of the crucial factors that bind the organizations with people and nature. They are primarily designed to help the economically poor and disadvantaged in living a dignified life. As Indians, we are fortunate that the companies abide by law in this matter, carrying out practices of social welfare and environment protection. According to corporate social responsibility work, most community outreach programs are conducted through the Trust by the Reliance Foundation, the CSR wing of the Reliance Group. Over the years of having begun philanthropic activities, the company has already reached out to over 5.75 crore people. CSR efforts by Reliance Industries broadly encompass Rural Transformation, Education, Disaster Response, Health, Sports for Development, and Arts, Culture and Heritage. The company also indebted support to the nation against the menace of COVID-19 pandemic. Tata Consultancy Services As the member of Tata Group, Tata Consultancy Services (TCS), in charge of Information Technology services, consulting, and enterprise solutions, has always contributed its mightiest strength in the transformational journey of the 22 | www.cioworldindia.com June, 2024

W are tons of fresh vibes from the cups of joe, and this cafe culture of India has been successful in attracting millions of youngsters to enjoy the food and think of it as a career, investing in the cafe business. From the 16th century to the date, this global phenomenon of serving coffee and related products has become a way of life, creating a strong grip over the Indian economy. ho will refuse a pleasant evening, a nice cup of coffee and memorable conversations with our loved ones in a vibrantly-designed cafe? There Café Crème has been at the top of this league of happiness, providing cafes with a variety of beverages and snacks. Among the crowd of well-established cafe chains, this brand has proved to be unique by offering distinctive ways of sharing cafe experiences. Its tasty food products and passion for spreading the love for cafes make it an ace in the play of the cafe business, expanding its franchises across India. A Lot Could Start with a Kuka! The amazing journey of Café Crème as a pioneering cafe brand began with a vision to create a space where people could connect over something special— signature Kuka. With over 150 outlets and counting, Café Crème has grown into a beloved brand offering more than 70 varieties of beverages and snacks. The motivation for this brand establishment was a desire to fill the gap in the market for a cafe experience that combines affordability, quality and variety. It wishes to share this success story with franchise partners who are passionate about bringing this unique experience to their communities. A Platter of Excitement The brand has over 150 outlets, and with such a huge expansion, it has demonstrated the scalability of its business model. Not just this, it aims to continue to support its franchisees with training, marketing and operational guidance. Coffee culture never expires or becomes old. With innovation and trendy ideas, this culture grows by leaps and bounds. Café Crème stays ahead of industry trends through constant innovation. The brand has 70+ varieties of beverages and snacks, and it ensures that its offerings remain fresh and exciting. This adaptability is key for its franchise partners, as it allows them to cater to a wide range of customer preferences, ensuring consistent footfall and customer satisfaction. The brand has a track record of selling over ten lakh Kuka, and this success is a testament to the brand's enduring appeal. There is Something for Everyone When it comes to business, there is only one boss—the customer. As happy customers are the best ways for brand Enter Café Crème, Leave with Smile Cafés are the most loved hangout spaces because of their customer-friendly culture and variety of products. As a brand, Café Crème’s success is driven by a customer-first philosophy that ensures every visitor leaves with a smile. With over ten lakh Kukas sold and a rapidly expanding footprint, Café Crème has become a staple in the coffee culture of India. Gaining such popularity proposes franchise expansion, and for that, the brand offers a no-royalty franchise model. This model allows partners to maximize their returns while being part of a growing, beloved brand. This approach has fueled the brand’s growth as well as made Café Crème a significant contributor to local economies. Smart Leadership Style Products are made in a factory, but brands are created in mind. This way of imprinting the brand's success has a big share of smart leadership. Leadership at Café Crème is about empowering its team and franchise partners to contribute actively to the brand’s growth. The brand has built a strong support system that helps new franchisees hit the ground running. Moreover, the no-royalty model further incentivizes partners by allowing them to keep their earnings, encouraging a sense of ownership and dedication. Kunal Kashikar Managing Director Café Crème 24 | www.cioworldindia.com June, 2024 25 | www.cioworldindia.com June, 2024

Scaling rapidly while maintaining quality has been one of its biggest challenges. For that, it has standardized processes, invested in training, and ensured consistency across all its outlets. “ The resilience and commitment to excellence are what we offer our franchisees- support in overcoming challenges and achieving success, regardless of the market. “ Branching Out Looking ahead, Café Crème aims to continue expanding across India, bringing the unique Kuka experience to even more communities. The brand offers a robust opportunity for new partners to join its success story. It holds a vision to make Café Crème a household name known for its quality, variety, and customer satisfaction. It invites prospective franchisees to be part of this journey and share in the growth and success of one of India’s fastest-growing café brands. Exploring the Technological Edge Technology is now part of our daily lives and has captured almost every market worldwide. A lionized brand in India, Café Crème keeps technology at the heart of operations. The brand uses advanced POS systems and customer relationship management tools to enhance the customer experience and streamline operations. This technological edge is available to all its franchise partners, ensuring they have the tools they need to succeed. This technology infrastructure plays a crucial role in maintaining its high service standards across all outlets. publicity, the factor—how well any brand can produce and offer services —has the utmost importance. At Café Crème, operational efficiency is crucial to delivering the best possible customer experience. For that, it streamlines its processes and ensures that its outlets run smoothly, allowing franchise partners to focus on what they do best- serving great coffee and snacks. The variety of beverages and snacks ensures that there’s something for everyone, which keeps customers coming back. This balance between efficiency and customer satisfaction has been key to the success of Café Crème across India. A Workforce that Sets High Working Standards Purpose of Sustainability and Environment Protection For a company to become a brand, its workforce lays a strong foundation with its expertise and brilliant mindset. At Café Crème, its employees are the backbone of the brand, and it invests heavily in their growth and development. Moreover, continuous learning is a custom at Café Crème, and for that, it offers training programs that are extended to its franchise partners. This ensures that every Café Crème outlet operates with the same high standards, which in turn drives customer satisfaction and brand loyalty. A culture of purpose at any brand makes it different from the crowd, and those who work with this purpose of sustainability and environmental protection make the world a better place. Café Crème is also committed to integrating sustainable practices across all its operations. This includes eco-friendly packaging and waste reduction strategies that resonate with today’s environmentally conscious consumers. With its considerate way of business implanted with nature conservation practices, Café Crème invites franchise partners to be part of a rapidly growing brand with 150+ outlets and contribute to a business that values sustainability. Additionally, the no-royalty model allows partners to invest in sustainable practices without cutting into their profits, creating a win-win situation for all. Ensuring Consistency and Quality Challenges are the gifts that force us to search for a new centre of gravity. Café Crème has also faced various challenges, and the brand has its own way of standing against them. 26 | June, 2024 27 | www.cioworldindia.com June, 2024

Gaining Leads for Café Crème Franchise: ~Proven Success Model: Café Crème offers a business model with a quick return on investment, no royalty fees, and a well-established brand presence. This makes it an attractive opportunity for entrepreneurs looking to invest in a growing sector. ~Strong Support System: Franchise partners benefit from comprehensive training, ongoing support, and access to our proven systems, ensuring that each new outlet can replicate the success of our existing locations. This support includes assistance with site selection, marketing strategies, and operational management, making the transition into the Café Crème family seamless. 28 | www.cioworldindia.com June, 2024

Most Impactful Companies in Indian Industry research and development, continuous engagement with clients, investment in technology, fostering innovation, and maintaining strong industry partnerships. The Strategic Acumen Campbell Scientific India's success in staying ahead of industry trends and providing innovative solutions is a result of its multifaceted strategic approach. By emphasizing research and development, understanding customer needs, embracing new technologies, fostering partnerships, and maintaining a commitment to quality and sustainability, CSIN has established itself as a leader in the field. This holistic approach ensures that CSIN remains adaptable and capable of meeting the evolving demands of its clients, thereby making a significant positive impact on India's industrial landscape, says Anuj, whose leadership style at CSIN is integral to the company's accomplishments and is characterized by a focus on collaboration, empowerment, continuous learning, innovation, and ethical practices. By fostering a positive and inclusive work culture, investing in employee development, and maintaining a clear strategic vision, CSIN has been able to adapt to the evolving industrial landscape and consistently deliver innovative solutions to its clients. This holistic approach to leadership and team development not only drives organizational success but also ensures that CSIN remains a leader in the industry, positively impacting India's economy and setting a benchmark for others to follow. Fostering High-Quality Environmental Monitoring and Data Acquisition Solutions D one of the most impactful companies in the Indian industry, revolutionizing the way data collection and environmental monitoring are conducted. CSIN was established as a subsidiary of Campbell Scientific Inc., a globally recognized leader in data acquisition systems. Empowering Environmental Decision-Making ata collection and environmental monitoring are crucial to achieving sustainability. Campbell Scientific India Pvt Ltd(CSIN) has emerged as CSIN’s reputation for excellence is built on its extensive portfolio of products, which includes data loggers, sensors, and software designed to facilitate precise measurements and data analysis. By focusing on research and development, CSIN continuously improves its offerings, ensuring that it remains at the forefront of technological advancements. “This dedication to innovation not only enhances the capabilities of our products but also empowers customers to make informed decisions based on accurate data,” adds Anuj. He furthers that CSIN has become a significant catalyst in positively impacting India's economy through its innovative solutions and dedicated approach to environmental monitoring and data acquisition systems. The guiding philosophies that have propelled CSI's success are deeply rooted in quality, customer-centricity, innovation, sustainability, education, local engagement, and ethical business practices. Managing Director India Pvt Ltd (CSIN) Mr. Anuj Sharma, Campbell Scientific Inc. was founded in 1974 in Logan, Utah, USA, and has since expanded its reach and influence in various regions, including India. CSIN was founded to cater to the growing demand for high-quality environmental monitoring and data acquisition solutions in India and the surrounding regions. Campbell Scienti?ic The Key Aspect A Customer-Centric Equilibrium Also, environmental sustainability is a key focus for CSIN, and it integrates these principles into its operations through various initiatives aimed at reducing environmental impact, promoting sustainability, and fostering a greener future. CSIN integrates environmental sustainability principles into its operations through a comprehensive and strategic approach. By focusing on sustainable product design, green manufacturing practices, eco-friendly supply chain management, environmental monitoring, CSR initiatives, employee engagement, and continuous innovation, CSIN contributes to fostering a greener future. These efforts not only reduce the company's environmental footprint but also enhance its reputation as a responsible and forward-thinking organization committed to sustainability. Today, the crux of company growth hinges on innovative solutions and enhancing the end-user experience. In such a scenario, Anuj says that balancing operational efficiency with customer satisfaction is crucial for the growth of any company, and Campbell Scientific India (CSIN) has achieved this balance through a strategic blend of innovation, quality assurance, customer-centricity, and continuous improvement. CSIN successfully balances operational efficiency and customer satisfaction through a comprehensive and integrated approach. By focusing on understanding and addressing customer needs, maintaining high standards of quality, fostering innovation, and investing in employee development, the company ensures that it remains agile and responsive to the evolving demands of the market. This holistic strategy not only drives the company’s growth but also reinforces its reputation as a reliable and innovative leader in the industry, committed to delivering exceptional value and satisfaction to its clients. According to Mr. Anuj Sharma, Managing Director of CSIN, India's diverse and challenging environmental conditions presented a significant need for precise and reliable environmental monitoring solutions. Issues such as air and water quality, climate change, and resource management require advanced data acquisition systems. CSIN aimed to address these needs by offering robust and accurate instruments that could withstand India's varied environmental conditions. Campbell Scientific has a strong reputation for producing high-quality and innovative products. CSIN was established to bring this legacy of excellence to India, ensuring that customers in the region have access to the best possible measurement solutions. Moreover, CSIN strongly emphasizes customer support and service. By fostering long-term relationships with clients, the company ensures that they receive the guidance and assistance needed to utilize their products effectively. This customer-centric approach has solidified CSIN's position as a trusted partner in the industry, contributing to its recognition as one of the most impactful companies in India. CSIN has thrived in a constantly evolving industrial landscape by adhering to a strategic approach that ensures adaptability and a proactive stance on industry trends. This strategic approach is multifaceted, encompassing rigorous Tech-Optimum Solutions CSIN leverages technology to optimize its services and maintain a competitive edge through a strategic approach 32 | www.cioworldindia.com June, 2024 33 | www.cioworldindia.com June, 2024

The Approach CSIN initiated a comprehensive planning phase involving all stakeholders, including government agencies, local authorities, and technical experts. This collaborative approach ensured that all perspectives were considered and potential issues were identified early. The Outcome Despite the numerous challenges, CSIN successfully implemented the state-wide environmental monitoring system. The system provided accurate, real-time data on various environmental parameters, enabling better decision- making for environmental management and policy formulation. At CSIN, our dedication to make informed decisions based “ “ innovation not only enhances on accurate data. career development, empowerment, recognition, work-life balance, inclusivity, leadership development, feedback mechanisms, and community engagement. By investing in its workforce and creating an environment that fosters personal and professional growth, CSIN ensures that its employees are motivated, skilled, and empowered to contribute to the company’s success. This comprehensive strategy not only enhances employee satisfaction and retention but also drives innovation, productivity, and overall organizational excellence. the capabilities of our products Key Takeaways but also empowers customers to • Team Resilience: The project highlighted the resilience of the CSIN team. Their ability to remain focused, adapt to changing circumstances, and find innovative solutions to unexpected problems was crucial to the project’s success. • Importance of Collaboration: Collaboration was a key factor in overcoming adversity. By working closely with stakeholders, local authorities, and technical experts, CSIN was able to navigate complex challenges and ensure the project’s successful completion. while making a substantial impact on India’s burgeoning economic landscape. This vision is driven by a commitment to innovation, sustainability, and community engagement. Looking ahead, CSIN envisions a future where it continues to lead in technological innovation, sustainability, and community engagement. By expanding R&D efforts, promoting sustainability, enhancing data-driven decision- making, strengthening partnerships, supporting economic growth, leveraging digital transformation, fostering a culture of innovation, and enhancing customer experience, CSIN aims to make a substantial and positive impact on India’s economic landscape. This comprehensive and forward-thinking approach ensures that CSIN remains at the forefront of the industry, driving progress and contributing to a sustainable and prosperous future for India. that incorporates advanced technologies, data-driven decision-making, and innovative solutions. Campbell Scientific India leverages technology across multiple facets of its operations to optimize services and maintain a competitive edge in the digital age. By integrating advanced technologies such as IoT, AI, and cloud computing, CSIN enhances its data collection, analysis, and operational efficiency. The company’s focus on cybersecurity, R&D, and employee and customer training ensures that it remains at the forefront of technological advancements while maintaining high standards of service and support. These efforts not only drive operational efficiency but also ensure customer satisfaction and sustainability, solidifying CSIN’s position as a leader in the industry. Outsmarting Obstacles Regarding successfully overcoming challenges, Anuj says that resilience and resourcefulness are critical attributes for any organization facing challenges. CSIN has undoubtedly encountered its share of obstacles. One particularly illustrative instance of its resilience and resourcefulness involved a complex project aimed at developing a state-wide environmental monitoring system in partnership with the government. This project faced numerous technical, logistical, and regulatory hurdles, yet the team's collective efforts led to a successful outcome. • Commitment to Innovation: CSIN’s commitment to innovation played a significant role in overcoming technical challenges. By leveraging advanced technologies and developing custom solutions, the team was able to create a robust and reliable environmental monitoring system. The state-wide environmental monitoring system project is a testament to CSIN’s resilience and resourcefulness. Despite facing significant technical, logistical, and regulatory challenges, the team’s collaborative approach, innovative solutions, and unwavering determination led to a successful outcome. This experience not only enhanced CSIN’s reputation but also underscored the importance of resilience and resourcefulness in achieving success in the face of adversity. The Challenge It’s a Team Work CSIN was tasked with developing a comprehensive environmental monitoring system to cover diverse regions across an Indian state, from bustling urban centres to remote rural areas. The system needed to monitor various environmental parameters and meteorological conditions. Campbell Scientific India (CSIN) recognizes that its workforce is the foundation of its success. It has developed a comprehensive strategy to cultivate a culture of growth, skill enhancement, and empowerment among its employees. CSIN cultivates a culture of growth, skill enhancement, and empowerment among its employees through a multifaceted approach that includes continuous learning, A Crystal Clear Vision As Campbell Scientific India (CSIN) looks ahead, the vision is clear and ambitious: to continue being a leader in environmental monitoring and data collection technologies 34 | www.cioworldindia.com June, 2024 35 | www.cioworldindia.com June, 2024

The Disruptors How the Most Impactful Companies are Reshaping Indian Business? T he Indian business landscape changed tectonically during recent years with a new generation of disruptors. A new set of businesses here brought innovative products or services in and out of the box with new, redefined paradigms of doing traditional business and changing consumer behaviour. Of technology start-ups and all fully-empowered digital change masters from behind, lies this entire disrupting force as such revolutions bring with them effects in whatsoever direction the economy might stand. This article to peek at the nature of disruption deepened the consequence of doing and sustaining for Indian businesses. 36 | www.cioworldindia.com June, 2024 37 | www.cioworldindia.com June, 2024

Emergence of Tech Disruptor AI and ML in AWS. This did not only add more value to the offerings but also propelled the company to the leadership rank in the IT services market. Technology has been the backbone of disruption in India. E-commerce has revolutionised food item deliveries in firms such as Zomato and the retail companies in Flipkart. Since 2007, India's e-commerce revolution commenced with Flipkart displacing conventional shopping practices and paving the way to an online buying culture. Its success led to the hybrid development of shopping wherein not only consumer habits transformed, but also established shop owners could have their web presence as well. Similarly, the diversification efforts of Reliance Industries were seen in good light when its telecommunications venture, Jio, was launched in 2015. It gave the Indian telecom space an invasive blow with very cheap data plans, thereby allowing the Internet to reach the masses, a huge chunk of them in the country. In a way, it gave the consumers a different way to look at things and exposed business houses to new reach outlets to the customers. Sustainability as a Disruptor Similarly, the way Zomato is making food delivery has revolutionised the space of food. The app enabled easier consumer-restaurant interactions through this very friendly platform. Based on its database, it has managed to give customised recommendations. It redefined how a business or a product would communicate within the food services sector, pushing the needle forward with clarity and visibility. It demonstrated how leveraging technology could spawn new markets or even thoroughly change existing markets. The trend seen across impactful firms in India is sustainability, being the new trend adopted by companies for reducing the footprint they leave upon the environment. OYO is one of such firms that can be identified with saving energy within its properties, and Swiggy opts for biodegradable plastic in packing food. That's where the shift for sustainable activities is perceived by a growing conscious consumer while establishing a precedent among Indian firms. Role of Startups Role of Government and Regulation • Impact The other key constituent of the disruption landscape has been the very strong ecosystem of startups in India. Today, thousands of new startups emerge in fields that range from banking to edtech. As a result, the velocity of innovation has increased by several hundred percent. Paytm and Razorpay, for instance, have transformed financial services, making it easy to receive digital payments and enable cashless economies. The Indian government has also played a critical role in making it easy to disrupt through policies that encourage startups and innovation. The "Startup India" and "Make in India" initiatives have provided an ecosystem that encourages entrepreneurs. Through reduced bureaucratic bottlenecks and financial aid, the government is nudging towards a culture of innovation, allowing disruptors to succeed. BYJU'S and Unacademy are two such companies who entered the education sector. It overthrew traditional learning. The online media provide content in a more personal and entertaining manner, targeting the young generation, which clashes with the traditional classroom method. The new startups battle with the old institutions, therefore providing a new definition of education in the digital sphere. From agile startups to large enterprises willing to adapt, the disruptors of Indian business are diverse. They challenge the norms, enhance consumer experiences, and contribute to economic growth. The landscape will only see more disruption as technology continues to evolve and consumer preferences shift. Companies that will really thrive will be innovation- oriented and sustainable with the ability to anticipate changing markets. Changing India is bound to provide a disrupted business environment to redefine growth and opportunity. Legacy Companies React to Change Not all disruptors are startups. In this fast-changing environment, companies with established roots are changing too. For instance, Tata Consultancy Services, embracing digital transformation, infused its services with 38 | www.cioworldindia.com June, 2024

Impactful Companies in Indian Industry

CIOWORLDINDIA www.cioworldindia.com

Most Impactful Companies In Indian Industry

Most Impactful Companies In Indian Industry

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