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The Donor Services Department. By: Karl Miras, Julie Bowman, Julie Curd, Ed Charles, Mike Allen, and Nusrat Sultana. Joanna Reed is attempting to solve motivational and organizational problems The organization has problems with efficiency Plan to double in size within the next year
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The Donor Services Department By: Karl Miras, Julie Bowman, Julie Curd, Ed Charles, Mike Allen, and Nusrat Sultana
Joanna Reed is attempting to solve motivational and organizational problems • The organization has problems with efficiency • Plan to double in size within the next year • Reed’s roles include decisional, interpersonal, and informational Background of Joanna Reed
Background of Donor Services Department • Main responsibility is to handle the donations to support underdeveloped countries • Other responsibilities include: • Reed will use this background information to organize and increase efficiency • Translate letters • Make progress reports • Answer donor questions • Paper work • Monitor funding
Stakeholders CEO Employees LDC families Owners Investors Residents Donors
Abstract Problem: “This case illustrates the effect of poor management and inadequate job design on the motivation of a Guatemalan office of translators. A vacuum of leadership and supervision allowed and informal group with poor work norms to take over, creating a climate that resulted in low productivity and morale.”
Managerial Problems: Jose Barriga, Department Head • Spends little to no time in the Donor Services Department • Fails to review important documents and supervise paperwork • Prefers being in the field rather then dealing with internal affairs • Unaware of problems within his department and set of employees • Does not provide the necessary training sufficient for translators • Constantly places his burdens and responsibilities on Elena
Lacks confidence in her new, supervisor position • Exercises little to not authority upon lower level employees • Non-assertive nature, resulting in increased socialization and inefficiency • Resented leader and easy target amongst clique members • Allows rumors and comments to distract and discourage her
Make derogatory, religion biased comments • Ignore requests and demands from Elena • Feel underutilized and unappreciated • Gossip while paperwork amounts pile up • Turn their productive time into social hours • Lower work morale and increase inefficiency
Spatial Problems • Housed in a 40 x 30 foot living room area • Poor floor plan and desk arrangements • Work environment promotes socialization • Rapidly growing agency with insufficient resources and employees
Solutions • Re-train existing employees • Hire new department head
First Solution • Re-train existing employees -Clearly establish tasks -Learn efficiency skills -Develop teamwork skills
Pros of Re-training • Clearly defines job description • Better prepares employees for specific jobs • Employees are familiar with standard company procedures • Workers will be more efficient
Cons of Re-training • Can be expensive • Can be time consuming • Employees may fall back into old habits
Second Solution • Hire new department head -Focus sole attention on Donor Services Department -Relieve workload of Jose Barriga -Allow each department to receive necessary attention
Pros of New Department Head • Introduces a specific leader at each department • Increases supervision of workers • Forces workers to improve quality of work and become more efficient
Cons of New Department Head • Adds new salary to company’s payroll comparable to Jose Barriga • Current employees may respond negatively to a new leader • Enhanced supervision may lead to higher stress environment
Optimal Solution • Hire new department head -Department leader has power to re-organize structure -Will assign qualified workers to jobs that best suit their skills -Could develop incentive plan to improve morale
Divides employees workload to improve efficiency • Keep workers on task • Limit socializing that interferes with productivity • Effectively solves problem of poor department leadership
Replace the Supervisor Hire another Manager Retrain the existing employees Recommendation Motivate Employees Share organizational Goal