The Donor Services Department

1. The Donor Services Department By: Karl Miras, Julie Bowman, Julie Curd, Ed Charles, Mike Allen, and Nusrat Sultana

2. Joanna Reed is attempting to solve motivational and organizational problems • The organization has problems with efficiency • Plan to double in size within the next year • Reed’s roles include decisional, interpersonal, and informational Background of Joanna Reed

3. Background of Donor Services Department • Main responsibility is to handle the donations to support underdeveloped countries • Other responsibilities include: • Reed will use this background information to organize and increase efficiency • Translate letters • Make progress reports • Answer donor questions • Paper work • Monitor funding

4. Stakeholders CEO Employees LDC families Owners Investors Residents Donors

5. Accounting Staff

6. Abstract Problem: “This case illustrates the effect of poor management and inadequate job design on the motivation of a Guatemalan office of translators. A vacuum of leadership and supervision allowed and informal group with poor work norms to take over, creating a climate that resulted in low productivity and morale.”

8. Managerial Problems: Jose Barriga, Department Head • Spends little to no time in the Donor Services Department • Fails to review important documents and supervise paperwork • Prefers being in the field rather then dealing with internal affairs • Unaware of problems within his department and set of employees • Does not provide the necessary training sufficient for translators • Constantly places his burdens and responsibilities on Elena

9. Lacks confidence in her new, supervisor position • Exercises little to not authority upon lower level employees • Non-assertive nature, resulting in increased socialization and inefficiency • Resented leader and easy target amongst clique members • Allows rumors and comments to distract and discourage her

10. Cliques

11. Make derogatory, religion biased comments • Ignore requests and demands from Elena • Feel underutilized and unappreciated • Gossip while paperwork amounts pile up • Turn their productive time into social hours • Lower work morale and increase inefficiency

12. Spatial Problems • Housed in a 40 x 30 foot living room area • Poor floor plan and desk arrangements • Work environment promotes socialization • Rapidly growing agency with insufficient resources and employees

13. Solutions • Re-train existing employees • Hire new department head

14. First Solution • Re-train existing employees -Clearly establish tasks -Learn efficiency skills -Develop teamwork skills

15. Pros of Re-training • Clearly defines job description • Better prepares employees for specific jobs • Employees are familiar with standard company procedures • Workers will be more efficient

16. Cons of Re-training • Can be expensive • Can be time consuming • Employees may fall back into old habits

17. Second Solution • Hire new department head -Focus sole attention on Donor Services Department -Relieve workload of Jose Barriga -Allow each department to receive necessary attention

18. Pros of New Department Head • Introduces a specific leader at each department • Increases supervision of workers • Forces workers to improve quality of work and become more efficient

19. Cons of New Department Head • Adds new salary to company’s payroll comparable to Jose Barriga • Current employees may respond negatively to a new leader • Enhanced supervision may lead to higher stress environment

20. Optimal Solution • Hire new department head -Department leader has power to re-organize structure -Will assign qualified workers to jobs that best suit their skills -Could develop incentive plan to improve morale

21. Divides employees workload to improve efficiency • Keep workers on task • Limit socializing that interferes with productivity • Effectively solves problem of poor department leadership

22. Replace the Supervisor Hire another Manager Retrain the existing employees Recommendation Motivate Employees Share organizational Goal