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Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong. Agenda. Problem Statement Personas Solutions Main Scenarios Demo Design Evolution Lessons Learned. Problem. Giving and receiving feedback in college dining halls Why is it so hard?

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Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

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  1. Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

  2. Agenda • Problem Statement • Personas • Solutions • Main Scenarios • Demo • Design Evolution • Lessons Learned

  3. Problem Giving and receiving feedback in college dining halls Why is it so hard? • Customer side: Lack of transparency • Manager side: Unrepresentative opinions

  4. Persona Jaded Jade • Wants to make a difference • Has given up on the current feedback system

  5. Persona Reserved Rebecca • Is very shy • Feels uncomfortablebeing associated with negative feedback

  6. Persona Dietary Restriction Dan • Has a good relationship with the manager • Feels his feedback is representativeand is making a difference

  7. Persona Easy-going Eddie • His opinions do not motivate him to want to effect a change • Doesn't give feedback because it's too much effort

  8. Persona Manager Mike • Wants his customers to be happy • Wants helpful feedback

  9. Solution Feedback Kiosk • Transparency - Shows vote count - Allows customers to rearrange listings - Can see manager comments • Representative Feedback - Collects aggregate feedback

  10. Scenarios

  11. Demo

  12. Final Design Start Done Tap ID Search Today Other Stations Thumbs up/down Specific Item Thumbs up/down Write comments

  13. Design Evolution

  14. Design Evolution

  15. Design Evolution • UI Improvements • Removed ‘Neutral’ state • Thumbs-up and Thumbs-down automatically moves the item to the top • Visual clues for buttons

  16. Design Evolution … … • UI Improvements • Visual clues for scrolling

  17. Design Evolution • UI Improvements • Saved state between screens

  18. Design Evolution • UI Improvements • Added animation when sorting an item

  19. Design Evolution • UI Improvements • Search suggestion • Update search results automatically / dynamically

  20. Design Evolution • UI Improvements • Delete button for comments

  21. Lessons Learned • Importance of looking at Different Stakeholders • Getting transparency right is difficult

  22. Thank you! Any Questions?

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