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Brief system overview

Brief system overview. What is SimBASE?. SimBASE is a Professional Services Automation (PSA) class system that automates various company business processes, providing:

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Brief system overview

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  1. Brief system overview

  2. SimBASE system | General overview What is SimBASE? • SimBASE is a Professional Services Automation (PSA) class system that automates various company business processes, providing: • comprehensive workflow management functionality allowing automation of business processes and projects regardless of their type and complexity; • integrated document storage (electronic library) and document circulation system, that automates multi-stage document processing and exchange; • set of task and project management facilities, including resource management; • contact management functionality; • “reference system” functionality (including set of history and logging tools); • integrated messaging system; • reporting and data export-import tools; • work time (shift) management tools (work shift management); • full multiple time zone support for distributed structures; • and many other functions.

  3. SimBASE system | General overview SimBASE – wherever you are: the virtual office concept • The system is based on standard web technology, so: • you can access your data from virtually everywhere; • all you need is any computer with ordinary web browser, connected to the internet – no installation or configuration required; • all your team members (and even customers or business partners) work in a common information environment, being a solid team – no matter where they are.

  4. SimBASE system | General overview It’s all about processes: SimBASE system object hierarchy CLASSES TYPES SINGLE OBJECTS Class = Document Type = Invoice Invoice for electricity № 123, for Jan 2008 object lifecycle Class = Task Type = … Class = Contact Type = … Class defines object structure & functions Type defines object lifecycle

  5. SimBASE system | General overview SimBASE: How does this work? Office 1 (local) Internet Office 2 (remote) Sync ONLINE OFFLINE Mobile users travelling overseas (using any connection – mobile, Wi-Fi, wired...)

  6. SimBASE system | General overview SimBASE: examples of application • Using SimBASE you can build, for example: • various workflow management systems; • document processing and circulation systems, including multi-branch document sharing and exchange; • help-desks and service-desks, both local and remote; • flexible shared contact management systems, providing simple CRM functions; • project management systems for local and distributed teams with basic resource management functionality; • quality control and management systems with SLA / KPI support and problem automated escalation procedures; • ...and much more!

  7. SimBASE system | General overview SimBASE: main advantages • At least, SimBASE gives you: • efficient and transparent workflows; • full control – and no need to continuous annoying calls, e-mails or reports; • workflow management: be sure that all procedures and requirements are met – as soon as they are introduced; • data security and reliability, comprehensive access control features; • cost-saving on data processing, communications, re-works and penalties; • no need to re-train people on procedures often, new staff members can start work faster and their training is cheaper; • all the knowledge is shared among the system and kept safely; no piece of knowledge or experience is lost if any person quits; • integration with your existing infrastructure; • full history of all events with timestamps: everything is logged,.

  8. SimBASE system | General overview Thank you! • Contact us: • Tel.: +371 67 491 491 • Fax: +371 67 491 492 • E-mail: info@simourg.lv The universal tool for success.

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