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Standard Operating Procedures for Manufacturing & Service

Standard Operating Procedures for Manufacturing & Service. 郭 倉 義 中山大學企業管理學系. Imagine your are a manager of a bookstore You hired an hourly worker recently What are you going to do with him/her?. Develop Workplace Talents. Develop W orkplace T alents. Defining Critical Knowledge SOP:

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Standard Operating Procedures for Manufacturing & Service

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  1. Standard Operating ProceduresforManufacturing & Service 郭倉義 中山大學企業管理學系

  2. Imagine your are a manager of a bookstore • You hired an hourly worker recently • What are you going to do with him/her?

  3. Develop Workplace Talents

  4. Develop Workplace Talents • Defining Critical Knowledge • SOP: • Identify work requirements • Document work requirements • Critical requirements vs. Personal preference • Transferring the critical knowledge • Job Instruction (Training Within Industry, TWI) • Follow-up • Verify the results

  5. Five Critical Workplace Knowledge

  6. Driving a Car Accumulated Know-How

  7. Fundamental Skills • Applicable to all driving situations • Family cars, Racing cars, emergency vehicles • Starting / Turning off the car • Seat belts operation • Accelerating / Braking • Backing up • General maneuvering (Turns, signals…)

  8. Ancillary Tasks Knowledge • Secondary and supportive • Driving is still possible without doing these task • Outsource to other sources • Filling the gas tank • Change flat tires • Change oil • Servicing per manufacturer’s recommendations

  9. Policies and Judgments • Rules for safe driving • The right of road, • Traffic signs • Traffic lights • Emergency vehicles • Night driving • Country driving

  10. Core task • Driving on the road • Apply knowledge in the context of real work environment • Share road with others • Moving through the intersections • Yellow light means Stop vs Rush • Merging into traffic • Passing

  11. Accumulated Know-how • Appling knowledge become automatic • Driving in various conditions • Night conditions • Winter condition • Driving in fog • Response to near-accident situation • Driving etiquette

  12. Develop Workplace Talents • Defining Critical Knowledge • SOP: • Identify work requirements • Document work requirements • Critical requirements vs. Personal preference • Transferring the critical knowledge • Job Instruction (Training Within Industry, TWI) • Follow-up • Verify the results

  13. Document work requirements • Breakdown job to pieces • Identify key points and reasons • Job breakdown sheet

  14. Document work requirements • Breakdown job to pieces • Identify key points and reasons • Job breakdown sheet

  15. Vanilla Pound Cake

  16. Vanilla Pound Cake

  17. Key Points • Chapter 5 • Begin at a high level to understand the skill requirements of the job • Chapter 7 • Analyzing routine work • Analyze a complex job from the health care • Chapter 10 • Standardized complex engineering tasks

  18. Reading Lists • Chapter 5 • Chapter 7 • Chapter 8 • Chapter 9 • Chapter 10

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