eDelivery: Efficient Electronic Fulfillment of Software License Documentation

1. eDelivery Overview Electronic Delivery of Software License Entitlement Documentation

2. What is eDelivery ELD? • Enables electronic fulfillment of software license entitlement documentation • Provides near real-time solution that best fits customer delivery requirements • An easy-to-use web based tool that allows partners to more efficiently and effectively manage software licensing • Better visibility • History • Improved customer service

3. Software License Terms ________ ________ ________ ________ Claim Certificate PAK #: ________ ________ ________ What is eDelivery ELD? • Electronic License Delivery “ELD” is the near real-time electronic fulfillment of software license entitlement documentation Licensed Product Electronic Delivery End User License Agreement Right To Use Download Claim Certificate with associated PAK Cisco Partner

4. Benefits of eDelivery Customers Partners • Reduces customer support costs • Address customer requirements • Improved delivery performance • Enhance customer satisfaction • More effective management • Near real-time delivery • Choose preferred delivery method • Physical or electronic • Provides portal to manage orders • Faster time-to-market • Improved customer service

5. eDelivery ELD Participation Overview • Does not change your ordering process • How do you order today? • Back end process will change for fulfillment!!! • Partner feedback • Issue escalation through CSRM/FSRM • edelivery-feedback@cisco.com

6. 1 eDelivery Order Fulfillment Order Placement Fulfillment Options Order Delivery • Standard Ordering tools • Unique PID (L-xxx) • Ship to address fulfillment flexibility • 1. Direct ship to Disty • 2. Drop ship to reseller • Bill to / Ship to are verified • Order clears booking and routes to manufacturing • License docs are generated • License docs “shipped” to eDelivery Portal Notification License Download • 1. Distributor ship to • - Disty downloads PAK and sends via email • - Disty accesses, re-assigns for partner download • - Disty print / ship with COO when exporting • 2. Drop ship orders • - Notice sent to partner for direct access • Email notification sent to users associated with order. • Access requires CCO user id • Invoice is sent upon notification (not download)

7. Customer Testimonials “Achieved customer satisfaction rating: “6 out of 5, if possible”, 5 being the highest Roger Kraehenbuehl, purchasing agent, ALSO Schweiz “We have nothing but positive things to say about our pilot participation” Dustin Beck, INX procurement “I was able to log in and receive the licensing from the website. It was very fast and to the point” Chris Ruttman, INX sales division “I don’t think it could be any easier and thank you” Andrea Lucero, purchasing agent, Nexus

8. Documentation • Customer and Partner Training Modules • eDelivery Distributor Guide - Guides are intended for parties who DO have a direct financial relationship (buy directly from) Cisco.  This includes Distributors and DVARs  • eDelivery User Guide - Intended for parties who Do Not have a direct financial relationship with Cisco.  This includes: resellers and end users.  These are resellers who do NOT buy direct from Cisco • eDelivery FAQs • Documentation and available SKUs can be found at the following link: • www.cisco.com/web/tsweb/edelivery/pilot/edelivery.html

9. Contacts and Escalation • Your CSRM/FSRM should be you first point of contact to help address any issues or questions regarding eDelivery. • General Questions • edelivery-info@external.cisco.com