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Recap

Recap. What is pseudolistening ? What is defensive listening? What is message overload? What is selective listening?. Communication and Emotion. Chapter 7 Lecture/Recap. What are Emotions?. More than just feelings Internal feelings and feelings associated with a relationship

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Recap

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  1. Recap What is pseudolistening? What is defensive listening? What is message overload? What is selective listening?

  2. Communication and Emotion Chapter 7 Lecture/Recap

  3. What are Emotions? More than just feelings Internal feelings and feelings associated with a relationship “orients us to, and engages us with, what matters in our lives…” Can be experienced as a blend of emotions

  4. Real Feelings vs. Manufactured Feelings Part of some scholars’ definition (e.g. Buzzanell & Turner, 2003; Tracy, 2005) Examples of Manufactured Feelings?

  5. Category System • System #1 • Valence • Positive or negative feeling? • Activity • Action or Passivity? • Examples • Active-Negative: Fear • Active-Positive: Excitement • Passive-Negative: Depression • Passive-Positive: Calmness • System #2 • Intensity • Labeling emotions • Examples • Annoyance --- Anger ---- Rage

  6. Dualisms Associated w/ Emotions • Dualism: polar opposites = totality of something; either-or • Mind ----- Body • Mind:Reason ----- Emotion • Links between emotion, body, and reason? • Emotions impact physical functions? • Emotions help with reasoning

  7. Emotion and Theory The biological theory of emotion The social interaction theory of emotion • Emotion = biological • All people = same experiences w/ emotions • Emotion and thought = separate • Observable emotional expressions > meaning • Affect of biology AND social factors • What does a person do before, during, and after the emotion is felt/displayed? • Others’ reactions impact feelings • Emotions interrelated with cognitions • Not universal • Subjective meaning

  8. Communication + Emotion Emotional Contagion Emotional Experience Emotional Communication Communicating Emotionally Emotional Effects

  9. How to Communicate Emotions? http://www.youtube.com/watch?v=CfXTcycZu1k • Verbal Cues • Often indirect cues • Examples: sarcasm, rhetorical questions • Nonverbal Cues • Facial expressions among most common • Also consider paralanguage • Combinations of Cues

  10. Communicating Emotions: FOCUSING ON INTERPERSONAL COMMUNICATION Movie Clip (Wedding Scene – Sex and the City) Application Exercise

  11. What influences emotional communication? • Context • Feeling rules • Emoticons (for online environments) • Meta-Emotion • Culture • The way cultures think about emotion • The way cultures communicate emotion • Gender and Sex • Stereotypes attached to gender and sex • Women/femininity = more expressive; agree? • Influence of age

  12. Using and Developing Emotional Communication Skills • Bright side vs. Dark side • Developing individual emotional skills • Know your feelings • Analyze the situation • Own your feelings (I-messages) • Reframing • Empathize

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