1 / 14

European Interoperability Framework Development for Public Services

Explore the key aspects of interoperability frameworks in the context of public services, focusing on technical, semantic, and organizational elements. Emphasizing structured customer contact and support, governance, and a detailed roadmap for implementation.

tiffanyallen
Download Presentation

European Interoperability Framework Development for Public Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IPSG MeetingInformation on eGovernment WG 5TH & 6TH May 2004

  2. Main Theme of Irish Presidency Interoperability Frameworks

  3. Definition of Interoperability Ability of a system or process to share and use the information and/or functionality of another system or process.

  4. Purpose • Definition of an interoperability architecture - • elements; • principles; • rationale; • issues/obstacles/barriers to be resolved; • possible approaches; and • benefits/drawbacks. • Seek to achieve consensus.

  5. Methodology Circulation of Discussion Paper Discussions + Submissions Develop Consensus

  6. Structured Customer Contact & Support Supported By Organisational Framework Governance Regime Supported By Semantic Framework Supported By Technical Framework Elements

  7. Technical Definition: Technologies, standards, guidelines and policies describing the ways and means of sharing data and/or functionality of computer systems. Conclusion: Hub-based standardised XML messaging and XML-based Web Services.

  8. Semantic Definition: Standards governing the definition, precise meaning & exchange of business information. Conclusion: Registers/catalogues of standardised business elements described using XML.

  9. Organisational Definition: Programmes to define customer-centric services via a fundamental review & transformation of business structures, processes, rules, procedures and job roles. • Conclusion: • Service Delivery Modernisation through – • exemplar scheme; • common functionality; • expenditure reviews & central funding; and • organisation development assistance.

  10. Structured Customer Contact & Support Definition: Consistent, high-quality, and efficient approach to customer contact. Conclusion: One or more customer contact centre/s as shared services at a sectoral, regional and/or public administration level.

  11. Governance Definition: Ownership, definition, development, maintenance, monitoring and promotion of standards, protocols, policies and technologies. • Conclusion: • Pan Public Service Governance Model - • Technical/Semantic – Single Agency; • Organisational – Dependent on each MS’ structures & legislation.

  12. Roadmap • Volunteer agency to develop technical and semantic pilots. • Develop pilots using a data-rich service with potential for involving multiple agencies and purposes. • Prove pilot with technology solution and comprehensive business case. • Identify organisation development opportunities from pilot. • Develop exemplar scheme from exercise.

  13. Next Steps • Approval of Directors General. • Submission on European Interoperability Framework. • Consideration by MS. • Dutch Presidency progressing with eight example studies.

  14. IPSG MeetingInformation on eGovernment WG 5TH & 6TH May 2004

More Related