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Natasha Clough

Natasha Clough. Making technology work for People and bridging that digital divide . Three themes . Connected Society. Net Good. Improving Lives. Vision: To help society live within the constraints of our planet’s resources with the help of our products and people.

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Natasha Clough

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  1. Natasha Clough Making technology work for People and bridging that digital divide

  2. Three themes Connected Society Net Good Improving Lives • Vision: To help society live within the constraints of our planet’s resources with the help of our products and people • Vision: To help improve hundreds of millions of lives globally • with the help of our capabilities and people • Vision: To help improve society through the power of digital connections 9 10 • 2020 Goal • 2020 Goal • 2020 Goal 3:1 £1bn “ “ • We will help customers reduce carbon emissions by at least three times the end to end carbon impact of our business. • We will use our skills and technology to generate £1bn • for good causes. “ • More than 9 out of 10 people in the UK will have access to fibre based services. ” ” ”

  3. BT’s helping to create a better future • BT has long been recognised as a leaderin responsible and sustainable business, but we want to do even more • We are focusing on where we can make a significant contribution to society • All our people have a role to play to help to achieve a Better Future for BT and the society in which we operate

  4. Connected Society • In the UK we’re laying more than 50,000km of fibre, helping to better connect individuals, homes and businesses • We can provide voice, video and data connectionsfor businesses in more than 170 countrieshelping to connect businesses and people across the globe • We will continue to work with partners all around the world to ensure that our technology helps deliver social impact through improving employment, education and healthcare Connected Society • Vision: To help improve society through the power of digital connections 9 10 • 2020 Goal • More than 9 out of 10 people in the UK will have access to fibre based products and services. “ ”

  5. Digital Inclusion Consumer broadband penetration is set to plateau at around 80%*, leaving c.8m people, 4.5m homes offline (digitally excluded) Affordability is not the main barrier – it’s a lack of perceived benefits Those in social housing are likely to suffer from this digital divide** * Source: *Source : Point Topic October 2011 **Source: ONS, Living Costs and Food Survey, 2009

  6. INTERNET broadband + router + installation Copper/Fibre - Always-on broadband to individual tenant homes, targeted at those offline, but available to all tenants. Router, managed installation and first-time set up included. Business grade service for extra reliability Wi-Fi Coaxial cabling Satellite TV Whitespace COMPUTERS devices + software + warranty Refurbished laptops or desktops with a 12-month warranty, running Microsoft Windows 7 and Microsoft Office 2011 lite. Also options for low-cost new devices. Free PC’s available soon BT’s Connected Social Housing Proposition brings together all of the key pieces SUPPORT Single UK helpdesk+ digital champions Dedicated UK based helpdesk for orders and faults, with supporting online resources (how to guides etc..) Single helpdesk for the whole service – no “helpdesk shuffle” Awareness raising and demand stimulation staff training + tenant engagement Set up costs include consultancy from 3rd party specialists to develop a tailored engagement and demand stim programme;

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