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What was the Issue

Flinders CCM Upskilling Workshop Chronic Disease Wellness Programs Gold Coast Health Queensland Australia. What was the Issue. Staff that had previously attended Flinders CCM 2-day workshop had not gained Competency Certificate. Aim.

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What was the Issue

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  1. Flinders CCM Upskilling WorkshopChronic Disease Wellness ProgramsGold Coast HealthQueenslandAustralia

  2. What was the Issue • Staff that had previously attended Flinders CCM 2-day workshop had not gained Competency Certificate

  3. Aim • Was to provide a 1/2 day Upskilling of Flinders tools for staff to review and gain the competency required level encouraged by Gold Coast Health Chronic Disease Wellness Programs (CDWP) • Plan of session: Flinders Accredited Trainers met Rose Costa, Coordinator CDWP, Janine Paul, Dietitian & Judy Murrells Respiratory/Mungulli CNC • What would work?

  4. What would work? • Role play of a previous Flinders assessment where PIH/C&R/P&G then client-centered care plan developed. • Client was selected & reviewed by Janine (role play - client) & Judy (HP) • client de-identified for purpose of training.

  5. Planning • Review of tools & principles of Self Management/SMART goals / Motivational interviewing & developing care plan • Flinders tools for each participant

  6. At the session • Participants: Heart Failure CNC/Heart Failure CN's x 3 Pharmacist/Psychologist Exercise Physiologist. • Review of tools • Role play attended - participants completed PIH/C&R/P&G development care plan Interesting differences high lighted within the MDT • Participant expectation to complete all tools each scoring & recording as the health professional • Completion of care plan to be submitted on the day or within 2 working days.

  7. At the session • Janine played the (client) role so well as the HP taken back to original client assessment & felt same empathy & emotion with her story • Participants completed flinders tools from the role play

  8. Outcome • 100% participants submitted care plans for critique • The session was valued by the staff. • Trainers felt a good way to support busy clinicians to increase completion & gain competency certificate. • Addition to the outcomes: an evaluation report was completed by Janine Paul Its conclusion and findings were:

  9. Conclusion The Flinders Chronic Condition Management’ Workshop Refresher was a successful training event which all participants were able to gain competency and/or update their skills with utilising the Flinders Program tools.

  10. Recommendation • To conduct two ‘Flinders Chronic Condition Management’ Refresher Workshops twice a year to: • 1. allow staff to update their skills with using the Flinders tool and/or • 2. to all achieve competency in the Flinders Chronic Condition Management’ tools/processes. • By doing this it will benefit our clients and demonstrates the Chronic Disease & Post Acute Programs, Gold Coast Health is committed to delivering an evidenced based self-management program which produces positive client outcomes.

  11. Thankyou

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