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Coalition for the Homeless - Ending Homelessness Together

The Coalition for the Homeless leads the coordination of community strategies to prevent and end homelessness. Engaging partners, supporting front line users with data integrity, and promoting best practices are key focuses. The organization oversees the Homeless Management Information System (HMIS) and leads various initiatives to ensure data quality, system performance, and continuous improvement.

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Coalition for the Homeless - Ending Homelessness Together

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  1. Coalition for the Homeless Mission: • To provide leadership in the development, advocacy, and coordination of community strategies to prevent and end homelessness. Role: • Coordinate the community response to homelessness • Lead agency for the TX-700 Continuum of Care (CoC) • Homeless Management Information System (HMIS) lead.

  2. Coalition HMIS Staff Senior Research Project Manager Data Analyst Program Analyst Data Analyst Program Analyst Program Analyst System Analyst

  3. Coalition HMIS Stats • The Coalition for the Homeless has been the HMIS Lead Agency for our CoC (TX-700) since 2004 • The TX-700 CoC includes Harris, Fort Bend, & Montgomery Counties (over 3700 sq miles) • Current system size: • 78 organizations • 241 projects • 778 end users • 24,888 annual homeless clients • 251,815 total client records

  4. HMIS Project Types

  5. Strategies • Help the users, to encourage data participation • HMIS Forums • Help Desk • Make the data matter • Trainings • System Performance Measures • Check to see if it’s working • Monitoring • NOFA Scoring • Site Visits

  6. Engaging Partners Answer the question, “what’s in it for me”? Allow for proactive meeting of needs and goal achievement Exposure opportunities Provide funding options Explain the benefits of CoC and HMIS participation Advocate for collaboration Address client security and privacy concerns

  7. Front Line Users and Data Empower users through inclusion in some of the decision-making processes A “day in the life” Encourage best practice recommendations from the user community Host quarterly forums Rewards Recognition Games

  8. HMIS Support Committee

  9. Front Line Users and Data (cont.)

  10. Help When Needed Dedicated help line Open Hours Tuesday – Thursday 9AM – 11AM & 1PM – 2PM Recommend real time data entry where possible Dedicated points of contact for all HMIS related issues

  11. Data Integrity Make data quality a priority Data is important to getting the funding you need to do what you do A critical part of ending homelessness is good data Understand what is data quality Data completeness Data timeliness Accuracy Maintain some level of uniformity

  12. Best Practices Trainings New User Refresher Reports Programmatic Supervisor

  13. System Performance Measures

  14. System Performance Measures

  15. System Performance Measures

  16. System Performance Measures • Discontinue auto-exits for any housing and outreach programs • Address common data quality issues • Review income and housing data quality • Generate quarterly System performance reports • Display SPMs to the entire CoC at quarterly provider forums

  17. HMIS Monitoring Processes Monthly reports Enrollment Data quality Quarterly reports APR CAPER AHAR/LSA System Performance Annual reports Annual site visits System review Active programs Housing set up Duplicate clients NOFA

  18. HMIS Site Visit Checklist

  19. NOFA Scoring Rubric

  20. Lessons Learned Continuous quality improvement Keep the information flowing Promote inter-community communication and participation Encourage ownership

  21. Thank You!! The Coalition for the Homeless leads in the development, advocacy, and coordination of community strategies to prevent and end homelessness. The Way Home is the collaborative model to prevent and end homelessness in Houston, Harris, Ft. Bend, & Montgomery Counties. For more information visit www.thewayhomehouston.org Ryan Clay, MA rclay@homelesshouston.org Ana Rausch, MA arausch@homelesshouston.org

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