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Information Center Department Statistics Report October 2003

Information Center Department Statistics Report October 2003. Deborah Keary, SPHR. Statistical Reports. Member Requests Type of Requests Members Served 2003 Online Page Requests Quality of Service Retention Rates. Member Requests. Type of Requests. Type of Requests.

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Information Center Department Statistics Report October 2003

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  1. Information Center Department Statistics ReportOctober 2003 Deborah Keary, SPHR

  2. Statistical Reports • Member Requests • Type of Requests • Members Served 2003 • Online Page Requests • Quality of Service • Retention Rates

  3. Member Requests

  4. Type of Requests

  5. Type of Requests

  6. Unique Members Served in 2003

  7. Internet Operations Page Requests for HR Resources and HR Tools

  8. Quality of Service Percentage of Excellent and Good Responses

  9. Retention Rates * Active Members as of previous month.

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