Session structure Definition Overview Actions Challenges Outputs Exercise

2. Module 9Develop supporting programmes • Session structure • Definition • Overview • Actions • Challenges • Outputs • Exercise

3. Module 9Develop supporting programmes Definition Supporting programmes are actions that are important in ensuring drinking-water safety but do not directly affect drinking-water quality (e.g. training and management practices)

4. Module 9Develop supporting programmes Overview

5. Module 9Develop supporting programmes Actions • Identify what help is needed Review and revise existing supporting programmes • Develop additional • programmes

6. Module 9Develop supporting programmes • Key points • WSPs are not just a step-by-step process guaranteeing safe water • Personal accountability and responsibility are essential components • Broader stakeholder engagement is vital • Organizational commitment is fundamental • Proactive communication between operators and management

7. Module 9Develop supporting programmes • Challenges • Human resources • Equipment • Financial resources • Support of management • Little “buy-in” that procedures and processes are part of WSP • Cultivate a culture of fair blame

8. Module 9Develop supporting programmes • Outputs • Procedures and programmes Facilitator to add photograph of workshop participants taken on day 1. Note: training is a supporting programme

9. Module 9Develop supporting programmes • Exercise • In small groups • 25 minutes • Review example quotations • What assumptions can be made from the quotes? • Are the comments positive or negative? • How might this hinder or enthuse WSP implementation?

10. Module 9Develop supporting programmes Summary of WSP stage 4 – management and communication Prepare management procedures (Module 8) Develop supporting programmes (Module 9) Normal conditions Incident conditions Unforeseen, emergency conditions Activities that support people’s skills, knowledge and commitment to WSP