1 / 12

Perspective on the Performance Gap

Perspective on the Performance Gap. Jill E. Carter Carter Consulting 801/581-9910. In a Perfect World. What might a perfect “collaborative” environment look like for a supervisor and for an employee?. The Supervisor’s Role.

todd-rosario
Download Presentation

Perspective on the Performance Gap

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Perspective on thePerformance Gap Jill E. Carter Carter Consulting 801/581-9910

  2. In a Perfect World • What might a perfect “collaborative” environment look like for a supervisor and for an employee?

  3. The Supervisor’s Role • To create competent, confident people who own their performance. • The “slinky” and systems thinking.

  4. Deming and the Performance Gap • Edwards Deming* suggests • 94% of the “Performance Gap” is a function of: • Process • Leadership • 6% is employee-based (individual will/accountability) *Aguayo, Rafael. Dr. Deming, What Every U.S. Business Person Should Know About Successful Management and Bringing Quality Back Home. First Fireside Edition, Carol Publishing Company, New York, New York, 1991.

  5. A Supervisor’s Response • To Poor Performance • First time: Hope the performance will go away • Second time: Get angry because the performance expectations are still not met • Third time: Transfer ownership of the problem to the will/attitude of the employee • What is the Supervisors “frame of mind”? • Anger and Dread? • Problem Solving and Accountability

  6. Transactional Analysis

  7. White Bead/Red Bead Exercise Let’s try it!

  8. White Bead/Red Bead Exercise How did the employees respond during this exercise?

  9. Basic Truth “Organizations are perfectly designed to get exactly what they are getting.” --Vivian Harrington, Student WSU

  10. Narrowing the Performance Gap

  11. Narrowing the Performance Gap

  12. “People do the best they can do or else they would do better.”

More Related