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Social Audit by Networks Sa-Dhan, India

Social Audit by Networks Sa-Dhan, India. MFI Stakeholders’ Concerns & Social Performance. Investors Asset Size, Quality & Client Relation. MFI. Banks Asset size, Quality & Client Relation. Regulator Transparency, efficiency & client relation. Clients. Rating Agency

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Social Audit by Networks Sa-Dhan, India

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  1. Social Audit by NetworksSa-Dhan, India

  2. MFI Stakeholders’ Concerns & Social Performance Investors Asset Size, Quality & Client Relation MFI Banks Asset size, Quality & Client Relation Regulator Transparency, efficiency & client relation Clients Rating Agency Financial & Client satisfaction Political Parties Client protection Govt. agency Client protection All Client Focused

  3. Social Performance Effective Translation of MFI Mission into practice… SP is all about the result … SPM is about the system, people, process etc in MFIs to achieve SP SP Continuum SPM SP Impact Intent & Design Internal systems & Activities Output Outcome Social Audit / Social Rating

  4. Why Networks to do Social Audit/Social Rating The Networks need to ensure that their MFIs are SOCIALLY RELEVANT and that they PERFORM WELL on that front Networks must help MFIs to ‘MANAGE’ their Social performance..because SP is NOT AUTOMATIC. Networks need to ‘MEASURE’ the measures taken by their MFIs to manage their Social Performance Social Audit /Rating helps the Networks to gauge how their MFIs ‘MANAGE’ SP

  5. Social Audit vs Social Rating

  6. We Underwent SA- raining

  7. The Audit Tool –SPI ( CERISE) A tool with 4 Dimensions, 12 criteria and 70 sub indicators Geographical Targeting ( 5) Range of Traditional Services (7) Individual Targeting ( 6) Quality of Service (6) Pro-poor Methodology (6) PRODUCT & SERVICES Innovative & Non Fin. Services (6) TARGETING & OUTREACH SOCIAL RESPONSIBILTY BENEFITS TO CLIENTS SR to Employees (7) Economic Benefit to clients ( 7) SR to Clients (6) Client of Participation ( 6) SR to Community & Environ (4) Social Capital / Client Engagement (4)

  8. Sa-Dhan Team Held the Social Audit Exercise in Varanasi, North India

  9. Audit Exercise – Documents perused Board Composition Board Resolution General Body Resolution Annual Reports & Financial statements Product Description –Circulars Client Targeting Tool used Non-Finance Services – Description MIS and Company consolidated Reports Business Plan Code of conduct Documents Loan Card & Pass Book Loan Manual Client Survey Results

  10. Final Score Sheet – An Excel Sheet

  11. Result Graph on the MFI Audited 4 Dimensions

  12. 4 Dimensions in Diamond Graph

  13. Results on the Criteria

  14. The Criteria Results recast

  15. Social Audit Implications Social Audit Results + ve Results Not so + ve Results Promotional Corrective Feedback Advocacy Regulator Govt. Media MFI Self correction for better SP Supportive policy & Good will

  16. In Essence… Social Audit for Networks is what Stethoscope for a physician Networks can easily install Social Audit system Social Audit Results could aid nurturing socially responsible MFIs and sector Thanks Natarajan , Sa-Dhan

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