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Train Presentation Update Aug 2011

Train Presentation Update Aug 2011. Simon Crabtree & Marc Silverwood. Train Presentation. Background Train Presentation covers all aspects of Cleaning and Maintenance within Northern’s Engineering department, with 290 trains (644 Vehicles) covered by our three main depots

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Train Presentation Update Aug 2011

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  1. Train Presentation Update Aug 2011 Simon Crabtree & Marc Silverwood

  2. Train Presentation • Background • Train Presentation covers all aspects of Cleaning and Maintenance within Northern’s Engineering department, with 290 trains (644 Vehicles) covered by our three main depots • Neville Hill (East) • Heaton (North) • Newton Heath (West) • 320 Train Presentation staff carry out cleaning duties 7 days a week • Methods • C6 Works • B Exam Work • Periodic Heavy Cleaning • Night Cleaning • Turnaround Cleaning • Onboard Cleaning

  3. MonitoringStandards • Cleaning Standards Manual • Train Presentation Auditor • NPS (National Passenger Survey) results • Customer Surveys are conducted in the Spring and Autumn every year • Service Quality Regime • Audits are carried out by Lloyds Register Rail and the local PTEs for each PMU • Train Crew • Litter picks and reporting defects

  4. Project Updates • Toilet Project • Tanking facilities throughout Northern to be reviewed • New chemicals/Products (Odour Master, Toilet Duck & Sanitising Wipes) • Reduction of track contamination (CET, Low speed flush system) • NPS Project • Poster campaigns will be launched this year to promote upgrades • Heavy Cleaning Focus • VMI changes for increased interior maintenance on all fleets Closed

  5. District West Operations • CleaningLocations • Onboard Team (Piccadilly Based)

  6. Improving the Future • Environmental Impact • Chemical Usage & Low Hazard, Water Management, Equipment lifespan • New Intranet Page • A source for all train presentation reports and information • SQ Database (Fleet Database) • Monitor all vehicle condition defects for B exams (Live) • SQ Reports • A suite of reports has been developed to highlight issues • Cleaning & Maintenance KPI • Enhance ownership within Engineering teams • High Profile Uniform • All front line staff have been issued with new branded uniform

  7. Service Quality

  8. National Passenger Survey • Staff briefs • VMI changes • Vehicle refresh work • Staff briefs • Cleaning processes • Facility improvements • Chemical improvements

  9. No of Staff • Background into re org • working 1 over establishment due to relocation of conductor • Issues affecting i.e. tanking at Lpool and TPL starting trains, benefits of this • Thanks for Audits from Edge Hill • Relationships with Alstom, i.e. Longsight improvements • Current SQ Position • 158 CET installation

  10. Any Questions??

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