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The Role of the Eye Care Liaison & Information Officer (ECLIO)

The Role of the Eye Care Liaison & Information Officer (ECLIO). Debbie Keogh RNIB Leeds. Information Prescription Resources . Intra-clinic pathway to detect likely beneficiaries from Info PX /CVI Personal Information Form (PIF) Directory of services/CD

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The Role of the Eye Care Liaison & Information Officer (ECLIO)

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  1. The Role of the Eye Care Liaison & Information Officer (ECLIO) Debbie Keogh RNIB Leeds

  2. Information Prescription Resources • Intra-clinic pathway to detect likely beneficiaries from Info PX /CVI • Personal Information Form (PIF) • Directory of services/CD • Free access to a dedicated RNIB Information Prescription telephone service and single social services contact number • Support from an Eye Care Liaison & Information Officer

  3. The Eye Clinic Liaison & Information Officer • Front line service for people newly diagnosed with an eye condition • Patients who are eligible for registration as Sight Impaired or Severely Sight Impaired • People who are struggling with their vision on a daily basis • Support for Family members/carers

  4. The Eye Care Liaison & Information Officer (ECLIO) Objectives • Timely Support • Initial emotional support • Providing information • Using a person centred approach to visual disability • Availability • Providing a bridge between health and community services

  5. Principles • Equal opportunities for all • User consultation throughout the stages • Confidentiality maintained at all times • Support provided by the ECLIO is ongoing as and when required by the service user

  6. Referrals to the ECLIO • Eye Clinic • Community Eye Clinics • Hospital wards (Inpatients) • Voluntary organisations • Adult Social Care • Other hospital departments (e.g. Diabetic unit, Stoke Unit) • Self referrals

  7. Referrals from the ECLIO • Adult Social Care - Rehabilitation/ OT • Education Support Services • Employment services • Welfare Rights • Travel concessions • Voluntary Organisations (local & national)

  8. Involvement (short term) • First point of contact • Understanding the eye condition • Emotional Support • Listening skills • Safety • Working together to form a plan of care • Signposting

  9. Involvement (long term) • Continuous contact as required • Awaiting services or appointments • Reassurance (check appt dates) • Information • Continuing emotional support

  10. Advocacy • Changes to appointments • Confer with consultants • Requests letters of support

  11. The Eye Care Liaison & Information Officer RNIB Model Thank You

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