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1 Alcatel-Lucent at a Glance
Who We Are • We pledge to provide customers with the highest quality products, services and solutions —deploying them seamlessly and reliably into our customers’ networks and business operations. • We are uniquely positioned to succeed: Bell Labs innovations and established relationships with the top-tier service providers and thousandsof enterprises worldwide. • We are committed to customer care—we are the people with the energy and knowledge to provide the solutions to your challenges. • We have a deep understandingof our customers’ complex business issues on a global scale. • Our strategy is to improvethe end-user experience of communication services, improving return on investment for service providers and greater productivity for enterprises. We Are a TrustedPartner
Alcatel-Lucent at a Glance • Ben VerwaayenChief Executive Officer • Worldwide Presence:More than 130 countries • Annual Revenues:€17.8 billion (2007) • Employees:~77,000 • Employee Nationalities:More than 100 • R&D PROFILE • Budget:€2.7 billion • Active Patents Held:More than 25,000 • Patents Awarded in 2007:3,000 • Nobel Prizes Won:6 • 600 experts in more than 100 worldwidestandards organizations. • ParisGlobal Headquarters
Management Team CEO B. Verwaayen Bell Labs J. Kim Americas R. Vrij Application Software Group P. Segre CFO P. Tufano Asia-Pacificand China S. Dolan Carrier ProductGroup P. Keryer HR C. Pedini Operations M. Rahier Communications C. Guillaumin Europe, MiddleEast & Africa A. Hernandez EnterpriseProduct Group T. Burns Quality and Customer Care J. Davidson Services Group A. Williams Legal S. Reynolds Solutions and Marketing K. Frank Public Affairs G. Gauthey Strategy & Corporate Development R. Singh-Molares Member of Management Committee
#1 #2 #3 * In revenues (1) Dell’Oro Group (2) Ovum à présent (3) Ovum à présent (4) Dell’Oro (5) Dell’Oro Group (6) Dell’Oro Group (7) Current Analysis (8) Synergy Research Group (9) Technology Business Research (10) IDC 2007 Market Share Highlights • Broadband Accesswith 44% of DSL market share (1) • Optics (Terrestrial and Submarine) with 23.5% of market share (2) • CDMA with 47.4% of market share (6) Included in 1st tier WiMAX vendors (7) • Western Europe Enterprise Telephony with 21.2% of market share (8) • IP/MPLS Service Edge Routers with 18% of market share (3) • Global Telecom Infrastructure Services with 9% of market share (9) • Network Consulting and Integration Serviceswith 14% of market share (10) • GSM/GPRS/EDGE Radio Access Networks with 10.1% of market share (4) • W-CDMAwith 10.5% of market share (5)
Bell Labs: Unrivaled Research Breadth and Depth 1000 Scientists and Researchers Global Reach with Presence in 10 Countries Collaborations with 300+ Academic Institutions Researchin mathematics, physical sciences, nanotechnology,convergence and computer science.
Offer Unified communications and contact centers,IP telephony, IP address and performance management software, data networking and security solutions. Market Leadership #1in contact center software #2in contact center agent positions #1in Western Europe enterprise telephony #1in IP address management software Gartner’sleadership quadrant for telephony, contact center and unified communications 100 million customer interactions managed every day by more than 3,300 enterprises through contact centers operated by our customers Enterprise Products We are helping dynamic enterprise and government customers worldwide interconnect their networks, people, processes and knowledge to make money and save money.
Offer Enhancing value by designing, integrating, implementing and running complex projects in a changing environment. Market Leadership 75+Managed Services Contracts Worldwide #1in IPTV and Triple-Play Networks #1in Fixed Network Outsourcing Leaderin IP Transformation Projects LeaderOSS/BSS Integration Player #2in Carrier Network Integration, Carrier Multi-vendor Network Maintenance #2in Combined Fixed and Mobile Network Operations Services Globally Professional Services We are a leading network integrator with more than 24,000 network experts providing professional services that encompass the entire network life cycle: Consult and Design, Integrate and Deploy, Operate and Maintain.
A Broad Portfolio Addressing Two Customer Groups • Customer Teams • Product Groups Services Input from customers Pre Sales Telcos Client Driven Solutions Customer Care Applications Bell Labs Carrier Open innovation Large Enterprises & Industries Post Sales Enterprise Operations
Focus on Five Strategic Markets Large Enterprises & Industries: Connected Hospitals Telecare Power Utilities Oil & Gas State & Local Authorities Public Safety Main Line Railways Urban Rail Highways Airports Energy Defense Transportation Smart Communities Healthcare
Types of projects • Greenfield projects – Building new network • Ultra reliable IP network • More than end-to-end transport: IP/MPLS-based application management and integration (with H-QoS, multicast, non stop routing,…) • Brownfield projects – Transforming existing network • Transformation and optimization of legacy networks to NGN • Migration at your own pace One converged, scalable, multi-access IP network allowing dynamic mission critical applications deployment
Alcatel-Lucent: the Specialist Telecom Sub-Systems Integrator Co-contractor, sub-contractor Prime Integrator, PPPs Sub-Systems Integrator Equipment, Applications, and related services Focusing on complex and large scale communications projects
CyberSecurity Telephony(TDM & IP) Physical Security (CCTV, AC, IDS) Digital Microwave Radio SCADA Multi-Service TDM Mux Multi-Service Optical Transport Multi-Service Ethernet/IP/MPLS Well-proven suppliers ecosystem to offer a single point of accountability End Customer Engineering, Procurement, Construction company Alcatel-Lucent - The Specialist Telecom Sub-Systems Integrator ServiceSubcontractors(country-specific) Multi-Vendor Technology Suppliers Wireless Broadband Wireless Narrowband Contact-Center OSS & Workflow GIS, CAD, E112 • TETRA • APCO 25 • GSM-R • WiMAX/CDMA • WiFi CivilWorks Structural Engineering ElectricalWorks Site Installation & Commissioning
Agusta Westland • Hilton Hotel, Hotel Reservation Service (Germany) • Radisson Edwardian Hotel • Thomas Cook • Air France • Henkel • CERN • SUEZ Energy Services • Club Med • DANONE • Stockholm University • 3M • AVIS • La Caixa • BNP Paribas • Kodak • Los Angeles Unified School District • The National Capital Instituteof Technology (Canada) • State of Kansas • University of PittsburghMedical Center • Park Hyatt Buenos Aires • Brasil Cancer Hospital • DHL • Hampshire Hotel • Ambulance Serviceof New South Wales • Khon Kaen University • Luxe Manor Hotel (Hong Kong) • BenQ • Beijing Government • Chinese Post • Chinese Power • Dubai International Airport(United Arab Emirates) • Kempinski Hotel,Emirates Palace • Grand Hyatt, UAE • Abu Dhabi Commercial Bank • Emirates Airlines We Are Where You Are—Enterprise and Vertical Customers Transforming Enterprise and Government Customersto a More Dynamic Communications Infrastructure… …Expertise Where You Are
Corporate Social Responsibility We act with full recognition of our social and environmental responsibilities as a company. • Ethics & compliance: We are committed to ethical business conduct. • Human resources: We have created a diverse, global workplace that fosters continuous learning and provides for international and functional mobility. • Environment: We are dedicated to eco-sustainability—particularly climate change—and to meeting our customers’ demands for eco-efficient products and solutions. • Responsible purchasing: We work to ensure that our supply chain partners share our CSR commitments. • Digital inclusion: We draw on our expertise in innovation to bridge the digital divide, creating opportunities for economic and social development in emerging economies. • Philanthropy:We engage in philanthropic and charitable activities through our Alcatel-Lucent Foundation, which focuses supporting the volunteer initiatives of the communities where our employees live and work.
Key Takeaways Alcatel-Lucent • Is not only a world-leading telecom equipment vendor but also an end-to-end telecom solution integrator for strategic industries using third party solutions when necessary • Has success stories and credentials around the world • Stands for leading edge technological innovation to and with its customers (Station 2.0 solutions, IPTV, IP networks for interlocking,…) • Alcatel-lucent delivers Dynamic Communications Solutions: • Bridgingnetwork,people,process, andknowledgewith secure real-time communications • Supporting Strategic Industries mission-critical operations
Dubai Airport – Terminal 3 : a complete IP voice network • Alcatel-Lucent has been awarded the Full voice network consisting: • 7 OmniPCX Enterprise • 16 000 IP extensions upgradeable to 50 000 IP extensions • 2 Blade Centres • 16 000 IP Touch phones • Embeded Application services (My Teamwork,My Messaging) • 50 Contact Centre agents • Encryption • Free Desktop
Telecommunication network for Spanish airports • Transport Network • 2 x 7750-SR12 • 3 x 7450-ESS12 • 1 x SAM (Management System) • Access Network, Core Network, Wifi Network, and Video Network • 40 OS9800 • 210 OS6850 • 6 OAW6000 • 750 AP70/80M • 1 x OV2540 (plus licenses) Key Benefits • High availability, redundancy, PoE, Advanced Qos (Filters, Multicast traffic, bandwidth Management) and Security
An Integrated Communications System for Durban’s New Airport Airport Success Story ‘Alcatel-Lucent has an innovative approach to providing the kind of advanced communications, security and information systems we envision; and equally important, it has the expertise to make it a reality.’ Duncan Barry, Ilembe Project Director Challenge To design and deploy an advanced communications system for South Africa’s new King Shaka International Airport and offer state-of-the-art communications and security solutions to all airport tenants, partners, employees and passengers. Solution This turnkey integrated solution through a partnership with Ilembe Consortium, will form the backbone for the entire airport infrastructure. This solution will form the communications backbone for the 2,000-hectare Dube TradePort site and will include an advanced e-commerce enabled trade zone providing high-speed connections to commercial tenant sites, including 25 airport sub-systems. By doing this it will allow airport tenants to tailor and manage their communications data. Benefits • Reducing operating costs through application convergence on the same IP-based infrastructure • Increasing capacity communication platform to support new applications • Meeting higher reliability & network security standards as conventional IP networks • Introducing new communication services to improve airport operational efficiency and airline/tenant/passenger satisfaction, and generate new revenues.
Alcatel-Lucent Services has proven its capability… San Francisco Airport – Tenants Operations Turnkey contract including the design, supply, installation and integration of the voice and data communication network upgrade.Installation of a multi-communication platform based on fiber optics and transmission systems withstanding fiber cuts and self-healing using 2 protected SONET fiber rings transporting voice, video and data with 99.99% reliability, 2 Points of Entry (POEs) plus Back-up NOC operation. ADP - Paris Airport Authorities Solution including voice network deployment, installation and integration.Installation of the Voice / Data backbone network covering all 3 Paris airport locations for 30 000 lines. Installation of the WiMAX field trial. Solution including IP voice network deployment, installation and integration.Alcatel-Lucent has been awarded the Full voice network consisting of 7 OmniPCX Enterprise, 16 000 IP extensions upgradeable to 50 000 IP extensions, 16 000 IP Touch phones plus Embedded Application services (My Teamwork, My Messaging), etc. Dubai Airport – Terminal 3 AVINOR - Norway National air traffic control of Norway Network used for interconnecting 46 airports and over 100 airport control centers, radar & radio stations for data and voice.Alcatel-Lucent-based secure data transmission network for air traffic management systems with alternative path rerouting to ensure network resiliency.
Why Alcatel-Lucent is in Airport Business? • ALU offers Dynamic Communications for Airport Solution, as turnkey project, or through IP transformation program. • Manage risk, faster execution – provides less risk for airport operators in terms of deployment and operational readiness. • Unparallel industry leading expertise in IP Communication solutions with • Data, Voice, Video, fixed/mobile converged service. • Wide range of Applications portfolios to meet the needs of airlines, passengers and tenant. • Ease of developing new application on the single platform. • Migration from legacy systems without disruption of services essential to airport operation. • Global wireless solution portfolios (Wifi, WiMax, TETRA, GSM, CDMA/WCDMA, LTE). • Carrier grade reliability, performance and support infrastructure. • Local presence and expertise worldwide. • Expertise in Professional Services in complex vertical projects • Opportunity for additional business for ALU in the growing Airport Market segment • Effective service fulfillment and assurance and high degree of network resilience • No service disruption during the migration of legacy services onto the new IP infrastructure • Improved security for passengers, tenants, partners and staff thanks to state-of-the-art security technologies (CCTV, intelligent video processing, access control, …) and secured IP networks/VPNs, secured wireless access ALU’s Dynamic Communication Approach Meets Airports’ Needs
A Turnkey approach Hardware Software Services Design Procurement Engineering Integration Installation Training Maintenance Operations Project Mgt Alcatel-Lucent 3rd-parties Alcatel-Lucent 3rd-parties Integrated, multi-vendor communications solution
An end-to-end methodology Consult Design Integrate Deploy Maintain & Operate Business & Network Consulting Solution Design Consult & Design: Define the scope and solution Operations Consulting Network Management Migration Network Migration Consultancy Migration Planning Solution Integration & Validation Airport application customization & integration Pilot Integrate & Deploy: Validate and implement the end-to-end applications Core deployment Security Access deployment Migration implementation Project Management Managed Field Operations Maintain & Operate: Optimized Highway operations Operations set-up & readiness Managed NOC Managed Security
Airport Evolution Drivers Privatisation / Globalisation Airline & Airport competition Improved security Increased capacity Better operational efficiency New revenues Greater Airline/tenant/passenger satisfaction Security A380 Traffic growth
3% 15% Facilities Property & Operational 27% Retail Airport & Traffic Charges 54% Revenue split Airport evolution driving factors (2) Improved security • Video surveillance systems • Access control systems • Network security Increased operational efficiency • Single network for all applications • Common check-in application software for all airlines • Real time communications & mobility (TETRA, GSM, WiMAX…) • RFID for baggage handling systems, asset tracking • Centralized Security management software tools New revenues & greater passenger satisfaction • Multimedia services to tenants and passengers • Location-based services • Flight information displays, kiosks … for passengers
Airport Communication Evolution Today Yesterday Digital CCTV Analog CCTV Several dedicated networks Single IP Network Ethernet data & IP telephony X25 data, TDM Voice Limited/specific collaboration tools Intranet-based multimedia collaboration tools Full support for mobility Limited mobility Flexible IP connectivity Leased line connectivity Fast & automated process for service introduction Long/costly service introduction process Segmented, “manual” operations & passenger care processes Converged operation org.; Automated support tools; Fast & efficient passenger care
Reduced OPEX Increased Security New revenues generation Better operational efficiency Alcatel-Lucent ’s Airport Offer Operations/Airlines Integrated Communication Solutionsto serve 3 key customers Tenants Passengers
CONTROL SYSTEMS SECURITY SYSTEMS SECURITY SYSTEMS INFORMATION / ENTERTAINMENT Turnkey Integrated Solution Resource Management Check-in CUTE Baggage System DATA NETWORK AODB WI-FI TETRA RADIO VOICE NETWORK OPERATION SYSTEM COMMUNICATION TERMINAL IT SYSTEMS TENANTS Network Access Control MULTI-SERVICE NETWORK OPERATIONS PASSENGERS Clocks Flow Mngt Signage Public Address FIDS Emergency Call Points CCTV Emergency Call Points Airport Access Control SCADA Electro-mechanical
Communication & Related Applications Multi-Service architecture • Enabling Service Aware Platforms • Applications Access Aggregation Core • Information • Displays • Traffic Monitoring Internet Office Applications Time Display VoIP Analog Voice ISDN CCTV Video Monitoring Public Address Weather Sensors RADAR SCADA • Ethernet • xDSL • Optical Fiber • WIFI • Mobile 3G • WiMAX • Microwave • TDM • IP/MPLS • Service • Routers • & • Optical • Core • Ethernet • VPLS • Switches • From Legacy to Leading Edge End-to-End Network and Service Management
IP/MPLS a service aware network: Alcatel-Lucent “carrier grade IP” portfolio Enable scalable, costeffective delivery of thousands of differentiatedservices over an intelligent converged network Access + Aggregation Best EffortEdge+Core$ InternetAccess Best Effort PremiumIP VoiceGamingVideo Real-Time Edge+Core$$ ConvergedIP Care Service 1Service 2 BusinessGuaranteed Business Class Edge+Core$$$ Service 3Service 4 BusinessReal-Time Pt-to-Pt PL, TDM Or Voice TDM,Voice, Pt.-to Pt. SLA & QoS Per service Traffic Engineered Core Network 99,999 % availibility
What is an integrated approach? FROM a fragmented proprietary solution… Application Application Mw Mw …TOa strong system integration Access Access Application Application Application Mw Mw Standards More bandwitdh Access Simplified Management More wireless
Why a global communication integrator? Some key questions… • Will the network be able to carry video, voice with a adequate QOS ? • How to make a centralized consistent operating room ? • Wo will make sure about the technical interfaces between different subsystems • Who will coordinate the installation, tests & commissioning with building constructor? • Who insures global consistency of the ELV package ?
Why a global telecommunication integrator? The interfaces of different systems are heterogeneous Coax Twisted Pair Optical Fibers Repeaters Media Converters Routers Switches Legacy Interfaces Encoders Amplifiers Multiplexers Power Our Solution Architects Ensure smooth interfaces of a multitude of subsystems and technologies
Why a global telecommunication integrator? Variety of Communication Protocols – Interoperability ProprietaryPTZ Protocols Customized Control Applications Network Various Encodings Various Cameras 4CIF, CIF,NTSC, PAL,MPEG2, MPEG4, MJPEG, … Various Storage Systems Various Choices for Encapsulation Different communication protocols for all Subsystems End-to-end design Ensures protocol interoperability.
Our approach to Integrated Communications for Airports Highest-value airport communications solution execution Optimal results in Integrated Communications for Airports … by partnering with Alcatel-Lucent + = Expertise Execution Business Value • Improved operational efficiency • Reliability of service for 24/7 operations • Enhanced safety and security • Generate new revenues • Full integration services from initial consultancy to final operation staffing • Single point of accountability • Turnkey program management skills • Reliable multi-service communication architecture • Telecom Business expertise • Full range of technology partners (CCTV, SAC,TETRA,..) Alcatel-Lucent Services leverages its expertise to execute the highest-value Integrated Communications for Airports
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