Including You Induction March 2019

1. Including You Induction March 2019

2. Congratulations You have now been successful in gaining a position with Including you. Username:includingyoustaff Password:IY-Help18??

3. Including You • 4 years old • Values based • Small and agile • Trauma informed • Responsive • Growing • High quality • 100 service users • ABI, intellectual disability, autism, trauma. • Operate in the North and Western suburbs of Melbourne. • 30 staff on the ground. • 3 Support Co Ordinator's • 1 Disability Services Co Ordinator.

4. NDIS Supports we provide • Direct Supports • Increase social and community participation • Support Coordination • Improved relationships ( Behaviour Support) • Improved Daily Living

5. We also work with: • Foster Care consultation • Child Safe • Parental Coaching and training • Specialist knowledge in Disability and Child Protection. • Youth services. • Justice department • Schools • Koori Community • CALD community • Trauma specialists • Homeless services • Drug and Alcohol Rehab • National Disability Services

6. New Employee • The first steps to be employed by Including You. You would have provided us with: • Police Check • Working With Children Check ( E) on the card • Disability Workers Exclusion Scheme • Bank Account number • Superannuation number • First Aid up to date including CPR. • Viewed original qualifications • Driver Licence • Completed a tax file declaration form. • Resume and Referee checks been completed

7. Easy Employer • Easy employer is the system Including You use to send your shift and roster information.Dominic , one of the directors, will be in contact to walk you through the system and what you need to know. • Check and confirm shifts on the Easy Employer App. • Case notes are mandatory after every shift. Goals for the participant will be on information sent to you for your shift. • He will also discuss the pay weeks and any other related pay matters. • If you are asked to leave by the service user earlier than the shift finish time, let them know that it is your rostered time. If they want you to leave, you can go, but also do your case notes for the shift. You can complete them up until the end of the shift.

8. Legislation and Charters • Intellectually Disabled Persons’ Service Act (1986) – replaced in 2006 by the Disability Act • National Disability Insurance Scheme Act (2013) • Victorian Charter of Human Rights (2006) • Discrimination Act (1991) • United Nations Convention on the Rights of Persons Disability (adopted in 2006). • Children’s and Young Persons Act (1998) • Privacy Act (1988)

9. Child Safe Organisation • Including You ensures the rights of all children and young people in Victoria are recognized, respected, and defended. • Staff have to sign a Child Safe Code of conduct agreement, this confirms your understanding your duties. • All Including You staff have read and will understand the Child Safety Code of Conduct and the Child Safety Policy that applies to their work every day. ( these policies are located on the staff portal.)

10. Mental Health • There are many factors as to why someone has mental health issues. • Biological factors, such as genes, physical illness, injury ,or brain chemistry. • Life experiences, such as trauma or history of abuse. • Family history of mental health problems. • It is important that all staff read the client profiles before a shift as you maybe identifying that your client is acting differently and you can then report this to the Disability Services Co Ordinator.

11. Guidelines/Policies From these pieces of legislation comes the policy and procedures we need to follow (available on the Including You website). • Including You Service Delivery Manual • Reconciliation Action Plan • Promoting Rights and Freedom from Abuse and Neglect Policy and Procedure • Incident Reporting Policy and Procedure

12. NDIS Code of Conduct • Respect individual rights • Respect self-determination • Respect privacy • Act with integrity, honesty and transparency • Deliver services competently • Ensure quality and safety • Prevent and respond to incidents of violence, neglect, abuse and exploitation

13. Valued Roles • Valued roles are roles people have which make them feel like a valued member of the community, where the community also values the person. • Disability services had traditionally not provided people with values roles. • Valued roles include: volunteer work, paid employment, completing small tasks. • An example: Bella would love to work in hospitality. IY staff supported Bella to get a volunteer position at a local church cafe, so she can build her skills and feel valued.

14. Individualised Supports • Including You deliver individualised supports. That is, we don’t have set programs that people chose from or group activities. • Including You Support Coordinators look at a person’s strengths, skills and interests and creates supports around those, with suitable staff. • Individualised Supports includes considering people’s cultural, linguistic and religious needs when designing a support program.

15. Your role in finding valued roles and opportunities. • Including You Support staff are responsible for seeking valued roles and opportunities for the people we support. • This includes; doing research with the person (libraries, community houses and local government websites are a good place to start)Here’s a link to a short video about ‘the good life’.

16. Occupational Health and Safety • All staff need to be provided with a safe working environment. This also means when working in Service Users’ home or in the community. (This policy is on the staff portal) • If on shift and you notice something that may be an issue you must call the Including You office. We rely on your information to address any work place issues on the ground. Make sure you read the Service Users’ profile and information as this is the first step in OH&S in your work place. • It is never ok to be verbally or physically assaulted, this is not part of your work role. Remember this at all times. Contact the Disability Services Coordinator (or the oncall number if out of normal business hours) immediately should this happen.

17. Incident reports • A client incident report is required for all critical incidents occurring at the service or during service delivery that involve and/or impact upon clients. • This includes all critical incidents that occur: • while a staff member is with the client • when the client attends a service provider premises, including offices, residential services, respite facilities or day services • when a staff member is providing in-home support or support in the community with the client • onsite at the service, including inside and around the building and locations that are within view of staff.

18. Incident report • Including you have an internal incident report system, guidelines are on the Including You website in the staff portal section. • If unsure please call Chris and discuss if an incident report is required.

19. Case notes • Part of your role is to complete case notes and address Service Users Goal. • Completion of case notes need to be completed and sent in within 48hrs of the shift. If this isn’t possible please advise the appropriate person within Including You. • Staff will also be monitored around submission of case notes and it will become a performance issue if you are not meeting our deadlines.

20. Working with people who’ve experienced Trauma • The majority of people who access NDIS and mental health sectors have trauma histories; i.e. have undergone many overwhelming life experiences, interpersonal violence and adversity. • Trauma is a state of high arousal in which coping mechanisms are overwhelmed in response to extreme stress. Our normal `survival’ responses (`fight’, `flight’ and `freeze’) activated by the perception/experience of threat are initially protective. They only become pathological if traumatic experience is not resolved after the precipitating event/s.

21. Trauma • `Complex’ trauma is cumulative, repetitive and interpersonally generated. It differs from, and is more common than, `single-incident’ trauma (i.e. post-traumatic stress disorder; PTSD). It includes child abuse in all its forms; sexual, physical, emotional and neglect.

22. Working with people on the Autism Spectrum • Autism is a ‘spectrum’ disorder meaning every person with an autism diagnosis is very different in many ways. If you’ve met one person with autism- you’ve only met one person with autism! • Autism (or ASD) is defined as: a lifelong developmental condition that affects, among other things, the way an individual relates to his or her environment and their interaction with other people. • Very broadly, ASD can be seen in the way someone communicates, a high tolerance for sensory input or a low tolerance of sensory input, underdeveloped social skills and intellectual disability. • Many people live with undiagnosed autism (women particularly). • We work with the symptoms of autism, not the diagnosis.

23. Working with Complex Behaviours • Behaviors of concern can vary from person-to-person, and can change over time. • All behaviours have a function (ABA). • Including You understands that behaviors are communication but we also need to view it from a Trauma informed practice. • Many symptoms and challenging behaviors should be reappraised as responses to trauma, with focus not on what is wrong with a person but rather on what has happened to a person. • Including You works alongside experts in behavior management, Occupational Therapists and Speech therapists. They offer support and strategies on how to support someone on the ground.

24. Support Including you • When on and shift and unsure how to proceed give the Including you office a call. Chris, the Disability Services Co Ordinator is your first point of call between 9am to 5pm. After 5pm to 9am the next day is Belinda, Director of Including You. We would rather you call and ask for advice than expect to deal with issues on your own. This is very important whilst you’re gaining experience. A lot of the work is solo and not having someone to liaise with is difficult.

25. Professional Boundaries and Code of Conduct. • It is never appropriate to enter into a personal relationship with a service user, family members or friends of a service user. This will compromise your work and that of Including You. • What are some other breaches of ethics and code of conduct you have heard about or been witness to?

26. Working with Difficult families. • Most families have experienced negative experiences with their child or family member. • Remember you are there as a support worker and to remain professional at all times. • Make sure you have read the profile and know your exits and the tiny details that matter while on shift. • Do not be confrontational, if something happens that is not great and negative, unless unsafe, remain and complete shift but be sure to call the oncall or office number after the shift. • It is fundamental you remain as calm as possible so you can keep supporting the service user.

27. How to manage a disclosure • All disclosures of sexual or physical assault should be taken seriously. You must never judge, cast doubt or question the person making the disclosure. • If someone you are working with makes a disclosure of sexual or physical assault, you need to offer the person support. Eg. “Would you like me to contact a counseling service so you can talk to someone about this?” • You need to write down everything as soon as possible – including details (time, place, wording etc). • Contact Belinda or Dom (within 2 hours of the disclosure). An Incident Report MUST be completed and the police MUST be informed – irrespective of the clients wishes. • Including You cannot and will not ask questions, or investigate the disclosure. We must report ONLY.

28. Recommended Resources Living With Disability Research Centre http://www.latrobe.edu.au/lids Australasian Society for Intellectual Disability (ASID) https://www.asid.asn.au/The National Childhood Traumatic Stress Network http://www.nctsn.org/ United Nations Convention of the Rights of persons with Disabilities https://www.humanrights.gov.au/our-work/disability-rights/international/united-nations-convention-rights-persons-disabilities Australian Child and Adolescent Trauma, Loss and Grief Network. http://earlytraumagrief.anu.edu.au/