Compaq …enabling eGovernment today

1. Compaq…enabling eGovernment today Sherry Walshak, STL Govt Dan Bell, Customer Services Doug Norton, ZLE Practice

2. Definition of “eGovernment” Enabling delivery of services by government over the Worldwide Web – more reliably, more affordably, more rapidly, and with appropriate security

3. Challenge of eGovernment Transform the “experience” of government for all

4. Targets for Early Adoption • Internal communications - online messaging and collaboration • Citizen needs databases - directories and records management • Payment administration - financial operations • Management of data across remote sites - integrated storage • Single access to government services - web portals

5. Keys to Successful eGovernment • Vision and commitment • Simplify and streamline business processes • Integrate web functions with back office • Design e-infrastructure to last • Reliable networked system architectures • Get systems up and running fast • Platforms, storage, solution building blocks • Cultivate necessary IT and business skills • Professional and customer services • Balance risk and resource utilization • Service providers

6. Cost Reduction Business Traditional Internet cost System 8 x Airline Tickets $8 $1 8.3 x Banking $1.08 $0.13 3.5 x Bill Payment $2.22 - $3.32 $0.65 - $1.10 2 x Life Insurance $400 - $700 $200 - $350 50x Software $15 $0.20 - $0.50 10x Brokerage $ 69 - $150 $ 10.00 eGovernment can cut costs Inventory 20% - 25%cost reduction - due to “Just-in-Time” delivery Customer service 10% - 50% cost savings - by reducing data entry errors 50% - 96% time cutting - in processing of orders Transaction Internet enables new business value

7. eGovernment…. Interactions with government in the future will not be “agency-specific” so much as oriented to “life events” • One-government • Transparent access to actions and data • No replication of input • Consistent with expectations from the commercial sector ….is about integrating systems and data

8. eGovernment is a Process eGovernment is a process, a journey that requires careful alignment of IT and business needs to develop an infrastructure of systems and information flow that will support business goals, objectives, and processes for governance in the digital age

9. Compaq Services: Building eGovernment from Vision to Reality Architecture Support & Manage Integration Infrastructure

10. Clear priorities • Developing Innovative products • Integrating them into Solutions • Service/support every step of the way • Enabling Agencies to reach their goals

11. Innovative Technology Chicago 911, AlphaServers are the heart of their best in class 911 system. The pocket iPaq’s with GSP gave 25% decrease in transit time for 911 calls. United States Post Office selected Compaq for their premier technology partner, and are now doing pilots with our kiosks at Post Offices in Alaska. City of Houston chose Compaq as their premier technology partner throughout their enterprise. Florida Dept of Hwy Safety & Motor Vehicles – Web-enabled renewal of drivers licenses and vehicle registration.

12. COMPAQ CONFIDENTIAL

13. Professional Services • CSAM • Project Management: on-time and on-budget • QPM Methodology • Project Management Offices (PMOs) • Architecture • Design • Implement • Manage ………….Enabling Agencies to reach their goals

14. Sampling of Solutions AENS, Advanced Election Night Server solution provides near real time election results in Spanish & English. State of CA. LEADS, Parole leads Investigative System provides a database of all parolees to jump start criminal investigation due to recidivism. State of CA. Case Traq provides case management solutions for Rehabilitation and District Attorneys. West Nile Virus Tracking solution with ESRI provides solution for NY Dept of Health.

15. Innovative Solutions (continued) Dept. Motor Vehicles – web-enabled drivers license renewal and vehicle registration renewal. State of FL & MD. eFACTS Environmental Facility Application Compliance system is a first of its kind environmental application and compliance reporting solution. State of PA. LIS, Legislative Information System automates many aspects of the legislative process and speeds efficiencies.

16. Sample of Our Best-in-Class Partnerships PRC and Printrak (#1 in Public Safety/911/AFIS/RMS) Chicago, NY (finalist). SCT (#1 Court Solutions and Outsourcing) VoteHere (#1 in Electronic Voting) – Nov 7 in GA ESRI (GIS) –Pictometry (new) Hansen (asset/work management / permits) Bentley (Transportation)

17. Compaq Solutions Centers VISION Focus Worldwide knowledge management network of customer centers • Customer solutions rapid prototyping • Porting • Benchmarking performance optimization • Partner/customer testing capability • Customer/account team meetings • Scalability for Internete-business CompaqSolutions Centers More than 80 worldwide Representing nearly $1 billion in Compaq investment

18. Support and Services Florida DOT Availability and Gold Support NY State Police - Deployment Chicago 911 Gold Support for 24 x 7 Availability Provides Microsoft’s Support for their operations #1 in MS Exchange deployment 6M seats world wide

19. Our commitment engineeringexcellence depth and breadth of the product line best partners in the world One Stop Assistancefor every stage in the technology lifecycle Enable our customers to achieve eGovernment today with Flexible Financing and Employee Buy Programs

20. Compaq core essence The belief that people and government enabled by great technology can achieve great things. Inspiration Technology