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December 17, 2007

Municipal Reference Model – Version 2 Vendor Briefing Session Municipal Information Systems Association (MISA). December 17, 2007. Agenda. What is the Municipal Reference Model (MRM)? About the MRM V2 Software Questions. Municipal Reference Model. Subscribers and Users…

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December 17, 2007

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  1. Municipal Reference Model – Version 2Vendor Briefing SessionMunicipal Information Systems Association (MISA) December 17, 2007

  2. Agenda • What is the Municipal Reference Model (MRM)? • About the MRM V2 Software • Questions

  3. Municipal Reference Model Subscribers and Users… Initial models contributed by Burlington, Kitchener, Mississauga, Scarborough, Metro Toronto Another 18 Ontario municipalities Halifax, Fredericton, Saint John, Winnipeg, Calgary, Coquitlam, Surrey Dayton, Kalamazoo, Phoenix, Oakland County, St. Clair County, Washtenaw County Shanghai, Poland (24 municipalities), Ethiopia • Brief History….. • 1990: Established Joint Venture to develop Municipal Reference Model and Engineering Database • 1992: JV Awards RFP to develop and administer MRM program to Chartwell IRM • 1995-2000: MRM successfully marketed by Chartwell to other Canadian, US and overseas municipalities

  4. MRMv1 Municipal Users Shanghai Warsaw

  5. Roots for Pan-Canadian Standard MRM adapted by Province of Ontario as Public Service Reference Model (PSRM) Province of Ontario version managed by MGS Incorporated into a comprehensive enterprise architecture (EA) program Used for developing business architecture, business process models, business designs, etc. MRM adapted by Government of Canada as Governments of Canada Strategic Reference Model (GSRM) Federal government version managed by TBS Incorporated into Business Transformation Enablement Program (BTEP) Applied GSRM/BTEP to multi-jurisdictional service delivery initiatives BizPaL, Seniors Portal, Services for Youth Invited to propose the standard to UN/CEFACT xRMs can become component of “common business language” for governments in Canada

  6. All “RMs” Are Built from the Same Foundation Elements

  7. The Joint Councils Public Sector Service Delivery Council (PSSDC) Public Sector CIO Council (PSCIOC) Members Members PSCIOC Joint Councils PSSDC • Senior federal, provincial and territorial service delivery officials • 3 municipal representatives • Federal, provincial and territorial CIOs • 2 municipal CIOs “Enable enhanced service to the Canadian public through demonstrated leadership in the management of information and technology.” “Share information, develop partnerships and facilitate potential solutions that can be used to improve public sector service delivery.” Collaborate and share information in areas of common interest A continuum of collaboration – from knowledge sharing to pilot projects (Annex 1.0) Network of colleagues sharing knowledge Common Tools Shared Projects ICCS Provides Secretariat Services to Joint Councils

  8. Joint CouncilsSubcommittees and Working Groups

  9. Why MRM Version 2? MRM Version 1 has outlived its day! Governance has fallen away Tool is outdated and no longer supported Vocabulary needs to be updated and aligned with PSRM and GSRM Framework can be enhanced with concepts from PSRM and GSRM Catalogue of standard municipal programs and services needs to be updated No central repository of instances contributed by previous participants Opportunities for publishing and sharing information using current (web) technologies Pan-Canadian Standard emerging. Municipalities need to be part of it.

  10. City of Edmonton City of Saskatoon City of London City of Mississauga City of Timmins City of Toronto City of Waterloo Town of Markham Region of Halton Region of Niagara Region of Peel Region of York Municipalities Contributing Start-upFunding for MRMv2

  11. Municipal Reference Model – Version 2 (MRM V2) - Features • A Vocabulary • Commonly used municipal terms are explicitly defined • A Framework • Components of municipal business are modeled and interrelated • A Tool • A municipality’s business model is captured, stored and managed • A Methodology • Techniques are demonstrated for “discovering” alternative ways of conducting municipal business • A Repository • Models of the best practices are recorded, referenced and adapted to meet our municipality’s needs • A Standard • Municipalities share their business models with the assurance that they comply with the MRM rules

  12. Strategic Terms: Vision Mission Core Values Program Terms: Program Goal Program Need Program Outcome Service Terms: Service Output Service Output Type Process Activity Task Performance Metric Terms: Efficiency Effectiveness Quality Role Terms: Governance Accountability Responsibility Authority Enterprise Architecture Terms: Mandate Events Cycles Jurisdiction Vocabulary MRM Version 2 includes a robust portfolio of business terms:

  13. ROLES Governance Accountability Responsibility Authority Framework ORGANIZATIONAL MODEL VISION / MISSION COUNCIL COMMITTEE PROGRAM INTERNAL CHANGE INITIATIVE CAO / CITY MANAGER SERVICE CLIENT SET PUBLIC SERVICE PROVIDER SERVICE DEPT. 1 DEPT. 2 DEPT. 3 DIVISION 1 DIVISION 2 DIVISION 3 PROCESS / ACTIVITY SERVICE MODEL SECTION 1 SECTION 2 RESOURCE

  14. Framework Semantic Model

  15. Tool Program Profile Service Listing

  16. Methodology • MRM Version 2 addresses more demanding needs of the Corporation / Enterprise including: • Corporate / Departmental Strategic Planning • Program / Service Based Financial Planning (Budgeting) and Reporting • Performance Management • Organizational Design / Restructuring • Business Process Re-engineering • Inter-jurisdictional Collaboration

  17. Repository – “Best of Breed” Sample PROGRAM Public Health Program PUBLIC SERVICE Water Production and Distribution Service PROCESS (SUB-PROCESS) Water System Planning & Optimization Process Source Water Management Process Source Water Production Process Water Treatment Process Water Transmission Process Water Storage Process Water Distribution Process Water Account Customer Service Process Water Meter Installation, Repair and Reading Process Water Compliance Management Process Water Education and Information Process Water System Maintenance (Capacity) Planning Process Ground Water Protection Process Source Water Production Chlorination Process Water Treatment Pumping Process Water Transmission Pumping Process Water Storage Reservoir Monitoring Process Water Distribution Pumping Process Water Service Connection Process Water Meter Installation Process Water Compliance Legislative Review Process Water Education and Outreach Process Water System Operational (Optimization) Planning Process Surface Water Protection Process Raw Water Flow Monitoring Process Water Treatment Coagulation Process Water Transmission Pipes & Valves Maintenance Process Water Storage Reservoir Disinfection Process Water Distribution Pipes Valves & Hydrants Mtce. Process Water Account Customer Account Creation Process Water Meter Repair Process Water Quality and Quantity Compliance Process Water Use Efficiency (i.e Rebates) Process Source Water Pipe (Intake) Maintenance Process Water Treatment Flocculation Process Water Transmission Equipment Maintenance Process Water Storage Reservoir Maintenance Process Water Distribution Equipment Maintenance Process Water Account Customer Account Billing Process Water Meter Reading Process Water Quality and Quantity Monitoring Process Water Quality Information (Complaints & Inquiries) Process Water Treatment Sedimentation Process Bulk Water & Hydrant Permission Process Water Account Customer Account Collection Process Water Compliance Reporting Process Water Treatment Optimization Planning Process Water Treatment Filtration Process Water Account Customer Consumption Monitoring Process Water Contingency Planning Process Water Treatment Plant (Mech. /Elec.) Maintenance Process Water Treatment Ozonation Process Water Account Customer Complaint Resolution Process Water Treatment Taste & Odor Control Process Water Treatment Fluoridation Process Bulk Water Account Billing & Collection Process Water Treatment Iron & Manganese Control Process Water Treatment Disinfection Process

  18. Standard – Governments of Canada Strategic Reference Model (GSRM)

  19. MRMv2 Enhancements

  20. MRMv2 Enhancements

  21. MRM Meta-Model Features: Contains MRM Version 2 Components, such as Program, Service, Target Group, etc. Contains no data! Is the root model for all other Repositories MRM V2 – MRM Meta Model MRM Meta-Model (i.e. Shell Program, Shell Service, etc.)

  22. MRM Reference Model Features: Contains a compendium of Programs and Services from other Municipalities (e.g. Program = Public Safety, Service = Fire Rescue) Contains information about the Programs and Services (e.g. Public Safety Program Goal = Safe place in which to live, work and play) MRM V2 – MRM Reference Model MRM Meta-Model (i.e. Shell Program, Shell Service, etc.) MRM Reference Model (i.e. Public Safety Program, Fire Rescue Service, etc.)

  23. Best Practice Model(s) Features: Contains selected, approved content that may typically originate in an established source, such as ISO, American Water Works Association, OMBI, etc.) Best practice material is adjusted to conform to the MRM Meta-Model standards (e.g. OMBI performance metric is linked to a Program or Service or a Process) and loaded into a Best Practice Model MRM V2 – Best Practice Model(s) MRM Meta-Model (i.e. Shell Program, Shell Service, etc.) Best Practice Model (i.e. AWWA Potable Water Supply Service, etc.)

  24. Municipality’s Customized Model Features: Contains “your Municipality’s” Programs, Services, etc. Can be built by using the MRM Meta-Model and entering all of the information MRM V2 – Municipality’s Customized Model MRM Meta-Model (i.e. Shell Program, Shell Service, etc.) Customized “My Municipality’s” Model

  25. Other Municipality’s Customized Model Features: Contains another Municipality’s Programs, Services, etc. Can be viewed but not revised by anyone but the approved Municipal authorities MRM V2 – Other Municipality’s Customized Model MRM Meta-Model (i.e. Shell Program, Shell Service, etc.) Customized Peel Model (i.e. Peel Potable Water Supply Service)

  26. MRM V2 – All Models MRM Reference Model (i.e. Public Safety Program, Fire Rescue Service, etc.) Customized “My Municipality’s” Model MRM Meta-Model (i.e. Shell Program, Shell Service, etc.) Customized Halton Model Best Practice Model (i.e. AWWA Potable Water Supply Service, etc.) Customized York Model Customized Peel Model (i.e. Peel Potable Water Supply Service)

  27. Questions? ?

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