1 / 14

February 14, 2014

Unity Connection Legal Intercept for Live Reply Feature TOI 10.5. February 14, 2014. Notice

tracy
Download Presentation

February 14, 2014

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Unity Connection Legal Intercept for Live Reply Feature TOI 10.5 February 14, 2014

  2. Notice The information in this presentation is provided under Non-Disclosure agreement and should be treated as Cisco Confidential. Under no circumstances is this information to be shared further without the express consent of Cisco. Any roadmap item is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

  3. Agenda • Introduction • What’s new • Configuration • Network Topology • Flow Diagram • Troubleshooting • Supported EndPoints

  4. Introduction

  5. Introduction - Legal Intercept for Live Reply • Currently there is no information in the Transfer (REFER) message from where the call has been transferred in case of Live Reply. • As part of this feature development, on transferring the call in Live Reply scenario’s, Mailbox ID of the caller is Populated in the Referred By Field of REFER message for both Supervised transfer and Blind Transfer • Option available on CUCA to enable and disable the same. • The Mailbox ID is available in SIP message once configured

  6. What’s New? A new field has been added on CUCA -> Advanced -> Conversations “use calling Directory Number in Live Reply” as shown in the screen shot below. By default this field is checked. If this is checked, MailBox ID will be populated in the referred by field and vice versa.

  7. What’s new ? • When user dials DTMF key to call the sender after reading the message, call gets transferred to the sender of the message. • On Transfer, a Refer message is sent from Connection to CUCM, in which Referred By field is now being populated by the mailbox ID of the caller.

  8. Configuration • Connection & CUCM integrated over SIP • Check the Checkbox “Users Can Reply to Messages from Other Users by Calling Them” & "Users Can Reply to Messages from Unidentified Callers by Calling Them” in class of service page • In Custom Keypad Mapping1 Check “Call the sender “ check box field under the tab "After Message Menu" • Give the user Custom keypad Mapping1 • Check the checkbox “Use Calling Directory Number in Live Reply” in Advanced->Conversations.

  9. Network Topology

  10. Network Topology Cisco Unity Connection (10.5) Call manager Node A SIP RTP SIP/SCCP Data Path Node B Jabber Client Control Path Video End Points

  11. Flow Diagram: Startup & Call Initiation Connection EndPoint/CUCM New Incoming Call from Endpoint via CUCM INVITE with in SDP 100 Trying On Pressing DTMF to transfer the call to sender 180 Ringing Outgoing Invite from connection to CUCM Refer message sent from connection To CUCM

  12. Troubleshooting The Integration between Call Manager and Unity Connection should be over SIP. Verify “use calling Directory Number in Live Reply” checkbox is checked in Advanced -> Conversation on CUCA. If this field is not checked then the Mailbox ID of the caller will not get populated in the Refer message during a live reply call. Live Reply should be configured on Unity Connection for the caller.

  13. Supported Endpoints Connection will support 69XX, 79XX series phones , 89XX and 99XX series phones , Jabber and IPC.

More Related