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GGUS Slides for the 2012/07/24 MB

This report covers support-related events, drills, and GGUS summary for the period leading up to the July 24, 2012, MB meeting. It includes details on alarms, releases, and ticket statistics. Please refer to the instructions for a detailed breakdown.

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GGUS Slides for the 2012/07/24 MB

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  1. GGUS Slides for the 2012/07/24 MB • Drills cover the period of 2012/06/18 (Monday) until 2012/07/12 given my holiday starting the following weekend. • Remove this slide and let me know if drills are missing and should be prepared for a future MB. Thank You! MariaDZ WLCG MB Report WLCG Service Report

  2. GGUS summary (5 weeks) • To calculate the totals for this slide and copy/paste the usual graph for the 2012/07/24 MB please: • Take the summary from the table on https://ggus.eu/download/wlcg_metrics/html/20120716_escalationreport_wlcg.html and https://ggus.eu/download/wlcg_metrics/html/20120723_escalationreport_wlcg.html • 2. Copy locally file https://twiki.cern.ch/twiki/pub/LCG/WLCGOperationsMeetings/ggus-tickets.xls • 3. Include 2 more lines from the escalation reports above. Add up the last 5 weeks i.e. starting from the 25-Jun line and put the totlas in this table. • 4. Copy/paste here, instead of these instructions, the updated graph from the point 2 .xls file. 2

  3. Support-related events since last MB • There have been 12+ real ALARMs since the 2012/06/19 MB. • All were submitted by ATLAS,CMS & LHCb. • Sites for all these tickets were CERN, IN2P3, FZK, PIC, SARA. • There have been 2 GGUS Releases since the last MB: • On 2012/06/25: specifically on new Reporting Tools. • On 2012/07/09: all other dev.items. WLCG MB Report WLCG Service Report

  4. ATLAS ALARM->CERN castor problem GGUS:83360 WLCG MB Report WLCG Service Report

  5. ATLAS ALARM->CERN LSF scheduling GGUS:83362 WLCG MB Report WLCG Service Report

  6. ATLAS ALARM->FZK fts transfer errors GGUS:83367 WLCG MB Report WLCG Service Report

  7. ATLAS ALARM->CERN LSF slow response GGUS:83375 WLCG MB Report WLCG Service Report

  8. ATLAS ALARM->IN2P3 swsrc problem via cvmfsGGUS:83517 WLCG MB Report WLCG Service Report

  9. ATLAS ALARM-> SARA srm contact problem GGUS:83523 WLCG MB Report WLCG Service Report

  10. ATLAS ALARM->CERN voatlas servers down GGUS:83705 WLCG MB Report WLCG Service Report

  11. LHCb ALARM->CERN missing data on disk GGUS:83713 WLCG MB Report WLCG Service Report

  12. CMS ALARM->CERN vocms203 web service problem GGUS:83726 WLCG MB Report WLCG Service Report

  13. ATLAS ALARM->PIC transfers from Cern fail GGUS:83923 WLCG MB Report WLCG Service Report

  14. ATLAS ALARM->CERN SLOW LSF GGUS:83947 WLCG MB Report WLCG Service Report

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