Student administrative services section/Billings (SASSY BILL)

1. Student administrative services section/Billings (SASSY BILL) Training

2. Customer service • STUDENT ADMINISTRATIVE SERVICE SECTION/BILLINGS, PRIDES OURSELVES IN BEING A CUSTOMER SERVICE HUB FOR STUDENTS AND OTHER STAKEHOLDERS.

3. Our role: • Responsible for: • Billing Students • Ensuring billing information is correct • Ensuring computer based systems are • efficient and effective • Providing accurate accounts information to our students, stakeholders and management. • Ensuring that payments that are made at all external locations are loaded to the students accounts. (Paymaster, Bill Express, NCB etc.) • Billing & Collecting from external stakeholders

4. Student Processes (Cont’d) The following processes are also performed by the section: • Processing of student refunds • Tuition Letters (at a cost of $100) • Statement of accounts (at a cost of $100) • Scholarships (credit a student’s account etc) • Installment Arrangements • Reconciliation of Student Accounts

5. SYSTEM IMPROVEMENTS • To enhance the service that we offer, we have put in place an active email system to facilitate any queries our students might have. • customer.services@uwimona.edu.jm • These queries are investigated and responded to by • Our customer services officer. • Other improvements: • Bursary Online Student System (BOSS)

9. INSTALLMENT PLAN • All miscellaneous fees MUST be paid • All Residence fees MUST be paid (for semester 1) • 25% of tuition charged • The plan is done on the balance on tuition • The plan application can be accessed on BOSS • Proposed date for the start of the plan is AUGUST 2, 2014

10. STUDENT CHARGES There are three main ways students are charged and they are as follows: • Tuition – This is based on the number of courses/credits a student is registered for. • Miscellaneous – Health, Dental, Guild, Hall attachment/service, Sports • Residence fees – This charge is dependent on the hall the student choose to live on • Other charges are now applied to students account (eg. Lab manual, a status letter etc)

12. IMPORTANT TO NOTE FOR ACADEMIC YEAR 2014/2015 TUITION COST FOR STUDENTS IN MERGED FACULTIES FULL TIME - $259,901.00 PART TIME - $8,663 PER CREDIT 26 CREDITS FOR SCIENCE AND TECHNOLOGY ($225,238.00) *DEADLINE FOR PAYMENT: SEPTEMBER 1, 2014* MISCELLANEOUS FEES - $14,748.00 COMMUTING STUDENTS - $21,748.00 RESIDENTS *ALL MISC FEES WILL BE CHARGED IN ONE SEMESTER* ID COST - $500.00

13. Residence in Hall (full-time students only) HALL NAMES YEAR SEM 1 SEM 2 Traditional Halls - Single Rooms $191,330 $106,134 $85,196 Traditional Halls –Double Rooms $161,650 $89,670 $71,980 Chancellor Hall (Block X) $253,870 $140,826 $113,044 ABC - Single $201,930 $112,014 $89,916 A.Z. Preston Hall – Single Rooms $207,760 $115,248 $92,512 A.Z. Preston Hall –Double Rooms $175,165 $97,167 $77,998 Rex Nettleford Hall - Single $226,840 $125,832 $101,008 Elsa Leo-Rhynie Hall - Single $233,200 $129,360 $103,840 Elsa Leo-Rhynie Hall - Double $198,220 $109,956 $88,264

14. PAYMENT AGENCIES • Students’ Loan Bureau • Five application process statuses (A – E) • Status “E” final stage • Does not pay Miscellaneous Fees • Student account credited before actual cash received • Lending agencies • MUST pay over cheque to the UWI • Letter stating loan process will not be accepted • Scholarships • Letter from the donor (some donors) • Actual payment • *Its is your responsibility to ensure payment is made to your student account

15. LOCATIONS TO MAKE PAYMENTS TO UWI These may be paid at various locations: • Bill express • Paymaster • NCB • UWI (Mona) & Community Co-op. Credit Union Ltd • Online using a credit card • Bursary Cashier

16. GO AHEAD AND ASK THE QUESTIONS YOU MAY HAVE