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Giving and Receiving Feedback By John Montreal

Giving and Receiving Feedback By John Montreal. Objectives Increase Personal Effectiveness By: Assessing Skills Learning Techniques Putting Techniques into Action. Agenda How to Take Critical Feedback Why It is Difficult to Handle Types and Techniques.

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Giving and Receiving Feedback By John Montreal

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  1. Giving and Receiving Feedback By John Montreal

  2. Objectives • Increase Personal Effectiveness By: • Assessing Skills • Learning Techniques • Putting Techniques into Action

  3. Agenda • How to Take Critical Feedback • Why It is Difficult to Handle • Types and Techniques

  4. Agenda - continued • How To Give Constructive Feedback • Steps • Handling Recurring Problems • Skills Practice

  5. Exercise Check any messages you received as a child: “Don’t be angry.” “Be perfect.” “Children should be seen and not heard.” “What will other people think.”

  6. Continued - Exercise Check any messages received as a child: “Don’t make trouble.” “If you can’t say something nice, don’t say anything.” “Don’t interrupt.” “Grit your teeth and bear it.” “Always finish what you start.”

  7. Continued - Exercise “Don’t fight back.” “Older people know better than you.” “Be careful or you might get hurt.” List any other messages you received as a child: Pick 3 messages and analyze how they affect your adult behavior and response to criticism.

  8. Types of Critical Feedback • Valid • Unjustified • Vague

  9. Stages of Critical Feedback 1. Awareness 2. Assessment 3. Action Look in companion booklet.

  10. Techniques 1. Fogging 2. Admitting the Truth 3. Requesting Specific Feedback Look in Companion booklet.

  11. Steps For Giving Constructive Feedback 1. Set Realistic Goals 2. Research the Facts 3. Be Immediate 4. Be Specific

  12. DASR Technique • Describe • Acknowledge • Specify • Reaffirm • Look in companion booklet.

  13. Steps in Discussing Recurring Problem Step 1: Raise the Issue Step 2: Describe the Specifics Step 3: Request a Change in Behavior

  14. Continued - Steps in Discussing Recurring Problem Step 4 : Agree on An Action Plan Step5: Follow Up

  15. Summing it all up! Did we meet our expectations? What needs further exploration? To increase personal effectiveness, we should: Assess our skills, Learn Techniques, and Put techniques into action. Did we do this today? What did you gain from this session? What are your recommendations for improvement? Use evaluation form. Thank you!

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