1 / 19

A bit of pair work.....

A bit of pair work. Note down quickly the training opportunities available to staff in your school. . The Conference Theme. ..the Customer Experience. What do we understand by this phrase? Is our understanding held 'in common'?. It should be, because. We are part of an organisation

trevor
Download Presentation

A bit of pair work.....

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. A bit of pair work..... Note down quickly the training opportunities available to staff in your school.

  2. The Conference Theme... • ..the Customer Experience. • What do we understand by this phrase? • Is our understanding held 'in common'?

  3. It should be, because... • We are part of an organisation • We have clear quality standards • We have an inspection system with clear criteria and system of recording these • We respect individual schools' differences

  4. Our reputation rests on... ??????????????????????????

  5. However.... • Research has shown that many of the high-profile interfaces with students involve administrative functions such as student records, examinations office, careers office, accommodation and catering. Thus the students’ perception of the organisation may be heavily influenced by non-academic staff.

  6. How about....

  7. Those Training Opportunities.... • Divide into educational and non-educational staff.

  8. Staff Training. • “ I assume that's a rhetorical question.” • “They certainly see their managers going off on training” • “We give training when we update our systems”

  9. A Case Study... • A Director of Studies decides the school needs to change the academic year from three terms to four

  10. Perhaps.... • Our administrative staff could visit classes more often? [Not only induction..] • We could learn from Jamie Oliver?

  11. Just thinking.... • Admin staff see the investment made in developing teachers.... • Admin staff are often managed by ex-teachers • A DoS doesn't think like an administrator

  12. Do we include key admin staff in our Dos meetings? • How easy is it for them to speak up? • Do teachers know [or care?] about what admin staff do?

More Related