Karlsruhe Service Research Institute (KSRI) Status and Perspectives

1. Karlsruhe Service Research Institute (KSRI)Status and Perspectives Dr. Arun Anandasivam, Dr. Stephan Bloehdorn, Prof. Dr. Stefan Nickel, Prof. Dr. Ralf Reussner, Prof. Dr. Gerhard Satzger, Prof. Dr. Rudi Studer, Prof. Dr-Ing. Stefan Tai, Prof. Dr. Christof Weinhardt Karlsruhe, May 12th 2011

2. Background & Goals of this Presentation Background: • KSRI was founded as a public-private partnership between KIT and IBM in 2008 • KSRI is evaluated annually by the advisory board • KSRI advisory board recommended external review to assess status and perspectives in 2010 Goals of this presentation: • Summary of evaluation report "KSRI – Status and Perspectives" • Discussion of selected focus topics KSRI - Status and Perspectives

3. Overview KSRI - Status and Perspectives

4. Background: Service Research Energy Healthcare ICT Logistics ... and others KSRI - Status and Perspectives Service Research investigates complex service systems where economic value is created jointly by multiple independent parties, acting together efficiently through the systematic use of information and communication technologies… …from different perspectives and in different domains

5. KSRI Setup Discrete Optimization &Logistics** Software Design &Quality** Service Innovation & Management Prof. Dr. Stefan Nickel Prof. Dr. Ralf Reussner Prof. Dr. Gerhard Satzger IBM personnel IBM financial support eOrganization* Knowledge Management Information & Market Engineering Prof. Dr. Stefan Tai Prof. Dr. Rudi Studer Prof. Dr. Christof Weinhardt                       Joint Management Joint Interdisciplinary Research Projects Joint Infrastructure Joint Education Joint Graduate Program * until January 2011; ** from January 2011 KSRI - Status and Perspectives

6. KSRI Setup (cont.) KSRI - Status and Perspectives

7. KSRI Goals Education • Establishment of a coordinated and interdisciplinary education concept on SSME. • Establishment of innovative and industry-oriented education activities. Research • Successful research within the individual areas of Service Research. • Successful interdisciplinary research in the overall area of Service Research. Collaboration with industry • Joint innovation and technology transfer with IBM and other industry partners. • Research and education in areas of high relevance for industry. Shaping the academic landscape for Service Research • Active participation in academic networks and initiatives on Service Research. • Achievement of international visibility as a hub for Service Research. Integration of KSRI and Service Research within KIT • Embedding of KSRI within the new research structures of KIT. Future Development • Extension of KSRI by new industry partners. • Establishment of a Karlsruhe School of Services (KSOS). Goals derived from and defined by KSRI Contract & KSRI Advisory Board and operationalized by KSRI Lead Board & KSRI Senior Board KSRI - Status and Perspectives

8. Overview KSRI - Status and Perspectives

9. Establishment of a coordinated and interdisciplinary education concept on SSME Bachelor eBusiness and Service Management Prof. Weinhardt Applications of Operations Research Prof. Nickel Applied Informatics Prof. Oberweis, Prof. Tai Seminars Master • Business and Service Engineering • Prof. Satzger, Prof Weinhardt Service Management Prof. Satzger, Prof Weinhardt Operations Research in SCM and HCM Prof. Nickel • Web Data Management • Prof. Studer Software Methodology Prof. Reussner • Software Systems • Prof. Reussner Cloud Computing Prof. Tai Service Technology Prof. Tai • Web Service Engineering • Prof. Tai KSRI - Status and Perspectives

10. Establishment of innovative and industry-oriented education activities Example: "Service Science, Management and Engineering" Seminar • Interdisciplinary Seminar jointly taught by different KSRI research groups • Joint umbrella topics such as "Service Intelligence" (WS 09/10), “Human-based electronic Services” (SS 10), “Service Monitoring & Analytics” (WS 10/11), "Intelligent Offering and Consumption of Complex Real World Services" (SS 11) Example: "Service Innovation" Lecture and Seminar • Interactive workshops, experiments and role plays • Development of case studies on Service Innovation • Repeatedly ranked as top lecture in course evaluations • Implementation of the concepts for actual Service Innovation project with industry (e.g. Visenso GmbH, Studienkreis GmbH) as part of a complementary seminar Course Eval. KSRI - Status and Perspectives

11. KSRI Education Profile: Self-Assessment Establishment of a coordinated and interdisciplinary education concept on SSME. Establishment of innovative and industry-oriented education activities.  4/5   5/5 KSRI - Status and Perspectives

12. KSRI Education Profile: SWOT Analysis KSRI - Status and Perspectives

13. Overview KSRI - Status and Perspectives

14. KSRI research domains and perspectives Economics & Management Computer Science Service Innovation and Management Information and Market Engineering Discrete Optimization and Logistics Knowledge Management Software Design and Quality Energy Healthcare ICT Logistics KSRI - Status and Perspectives

15. KSRI Research Projects ** Service Level Engineering AkaServ PeopleClouds * ServIN   * Projects at FZI assocciatedwith KSRI ** Associate Partner                     Public Funding (Selection) Private Funding (Selection) Status: January 2011

16. Publications • 189 publications in total until Dec 2010: • 19 Books and book chapters • 29 (inter-)national journals • 106 (inter-)national conference papers • 35 workshop papers and other publications • Special reports and highlights: KSRI - Status and Perspectives

17. Third-party funded projects and proposals EU BMBF / BMWI DFG / State BW Industry biz2grid SORMA ServIN SOA4All Research Training Group IME S-CUBE Strategic Value Nets AkaServ COMPLEANOS Spitzencluster Softwareinnovation FET Life Graduate Program Service Research SerProM AMEI INSPIRE CrowdMash SemPIT Guest Professorship Open Productivity SENSES crowdgram InterLogGrid Service Level Engineering Manufaktur 2.0 aSeVN ValueGrids ARCADE EIT KIC WisNetGrid KSOS COCKPIT PeopleClouds DIGIT ServUp Marie Curie ITN Service Innovation Legend: CompletedStartedAppliedRejected KSRI - Status and Perspectives

18. KSRI Research Profile: Self-Assessment Successful research within the individual areas of Service Research. Successful interdisciplinary research in the overall area of Service Research.  4/5  3/5 KSRI - Status and Perspectives

19. KSRI Research Profile: SWOT Analysis KSRI - Status and Perspectives

20. Overview KSRI - Status and Perspectives

21. Cooperation with IBM • Information • Exchange • Summit • Trendkongress • “Speed-Dating” • Business Blue and CeBIT • Projects like Cockpit, SemPIT, People Clouds • Project-style Collaboration • Mentoring and People Exchange • FemaleTalents@KIT • Industry Mentoring planned • 6 joint thesis • Guest lecturer • Websphere Business Modeler as part of e-Services • Teaching and Students KSRI - Status and Perspectives

22. Cooperationwithotherindustrypartners Major collaboriationpartners • Partner in ValueGrids, SOA4ALL and Strategic Value Nets • Supervision ofexternalPhDsatSAP by KSRI directors • Rudi Studer member • ofadvioryboard Integration intoseminars • Sponsorshipandcasestudiesforpracticalseminars in Service Innovation in 2009 and 2010 Partners in third-party fundedprojects KSRI - Status and Perspectives

23. Industry Collaboration: Self-Assessment Joint innovation and technology transfer with IBM and other industry partners. Research and education in areas of high relevance for industry.     2/5    4/5 KSRI - Status and Perspectives

24. IndustryCollaboration: SWOT Analysis KSRI - Status and Perspectives

25. Overview KSRI - Status and Perspectives

26. The KSRI is linked to national and international activities around service research, e.g. … • Government High Tech Initiative until 2009 including services as a strategic priority • KSRI leading expert group on “service science” for the "ForschungsunionWirtschaft-Wissenschaft" • Networked European Software and Service Initiative NESSI: an agenda for developing Europe as the world’s most dynamic and competitive knowledge economy • IBM Academic Initiative: SSME (Service Science, Management and Engineering) • Enquête Committee "Internet and Digital Society" of the German Federal Parliament

27. Service Research Events at KSRI 1st Karlsruhe Service SummitDecember 2008 1st Karlsruhe Summer School on Service ResearchJuly 2010 2nd Karlsruhe Service SummitJuly 2010

28. KSRI – Company partner network (selection)

29. KSRI – Academic partner network (selection)

30. Embedding in Academic Landscape: Self-Assessment Shaping the academic landscape for Service Research. Achievement of international visibility as a hub for Service Research.     5/5    4/5 KSRI - Status and Perspectives

31. Embedding in the Academic Landscape: SWOT Analysis KSRI - Status and Perspectives

32. Overview KSRI - Status and Perspectives

33. The KIT-Centers und KIT-Focuses -Centers -Focuses Energy COMMputation NanoMicro Optics & Photonics Human & Technology Elementary Particle &Astroparticle Physics Anthropomatics & Robotics Climate & Environment Mobility Systems

34. KIT Research: 30 Fields of Competence in 6 Areas Algorithm, Software and System Engineering Cognition and Information Engineering High-Performance and Grid Computing * Organisation and Service Engineering * Communication Technology Mathematical Models Cultural Heritage and Dynamics of Change * Business Organization and Innovation * Interaction of Science and Technology with Society

35. KSRI – Embedded in a network of related institutions • AIFB • IOR • IPD @                       KSRI - Status and Perspectives

36. Embedding within KIT: Self-Assessment Integration of KSRI and Service Research within KIT.     5/5 KSRI - Status and Perspectives

37. Embedding within KIT: SWOT Analysis KSRI - Status and Perspectives

38. Overview KSRI - Status and Perspectives

39. Establishing a Karlsruhe School of Services Academic Track       Industry Track               Karlsruhe School of Services ("Y-Model") KSOS           MSc Program Executive Master "Service Engineering and Management" DFG Graduate Program IME KSRI Industry Graduate Program KSRI Speaker Series Karlsruhe Service Summer Service Research @ KIT – Events 2005 …….. 2008 2010 2012 KSRI - Status and Perspectives

40. Academic and Industry extension Industryextension Industry Academic Academic extension Service Design Discrete Optimization &Logistics** Software Design &Quality** Prof. Dr. Stefan Nickel Tbd Prof. Dr. Ralf Reussner Since Jan 2011 Pastapproaches ? Planned Other possibilites Shared Research Groups SharedProfessorships KSRI - Status and Perspectives

41. Future Development: Self-Assessment Extension of KSRI by new industry partners. Establishment of a Karlsruhe School of Services (KSOS).     2/5  3/5 KSRI - Status and Perspectives

42. Future Development: SWOT Analysis KSRI - Status and Perspectives

43. Overview KSRI - Status and Perspectives

44. KSRI Goals Education • Establishment of a coordinated and interdisciplinary education concept on SSME.     4/5 • Establishment of innovative and industry-oriented education activities.     5/5 Research • Successful research within the individual areas of Service Research.     4/5 • Successful interdisciplinary research in the overall area of Service Research.     3/5 Collaboration with industry • Joint innovation and technology transfer with IBM and other industry partners.     2/5 • Research and education in areas of high relevance for industry.     4/5 Shaping the academic landscape for Service Research • Active participation in academic networks and initiatives on Service Research.     5/5 • Achievement of international visibility as a hub for Service Research.     4/5 Integration of KSRI and Service Research within KIT • Embedding of KSRI within the new research structures of KIT.     5/5 Future Development • Extension of KSRI by new industry partners.      2/5 • Establishment of a Karlsruhe School of Services (KSOS).    3/5 KSRI - Status and Perspectives

45. KSRI "in progress" KSRI - Status and Perspectives