One Stop Shop Student Services Model

1. One Stop Shop Student Services Model Mt. San Antonio College Deanna Smedley, Counselor Angel Lujan, Counselor

2. Defining the “One Stop Shop Student Services Model (OSS)” Centralized location, where students can gain access toward college services in one building vs. scattered offices throughout campus in order to enhance accessibility of services.

3. First Floor Assessment Admissions High School Outreach DSPS EOPS, CalWORKS, CARE Office of Vice President of Student Services Second Floor Counseling Center Financial Aid Bridge Career Placement Services Career Transfer Center Mt. Sac’s OSS Components

4. Not Included in OSS • Health Services Center • Office of Student Life

5. Advantages • Student can potentially complete matriculation process with more efficiency • Counselor can walk student to appropriate service if necessary • Limits first time student intimidation factor • Consequently may assist in reducing number of students that are lost through matriculation process • Allows for efficient consultation/communication with other service staff

6. What is Connect 4? • Matriculation process: students complete four components- Apply, Test, Orientation, Registration • Target population: Recent high school graduate, feeder high school • Includes referrals made by Upward Bound, Bridge Program, Counseling/Advising, other student services, or high school

7. Student Services Center

8. First Floor View

9. Second Floor View

10. Counseling Center

12. Admissions & Records

13. Financial Aid

14. EOPS

15. Bridge Programs

17. Bookstore

18. THANK YOU!