Internal Communications: Introducing and Managing Change

1. Internal Communications: Introducing and Managing Change France MondoloniCommunications and Information Services Branch June 2011

2. Introduction Communications in the Government of Canada How does Statistics Canada introduce and manage changes? New initiatives Internal communications Key considerations Conclusion Overview of the presentation

3. Introduction Purpose of internal communications • Allow an organization to share its vision, goals and priorities with employees • Facilitate day-to-day operations • Enable the implementation of changes within an organization Statistics Canada • Statistique Canada

4. Communications in the Government of Canada Communications Policy of the Government of Canada (GOC) • Allows the coordination of communications across the GOC • Applies to many organizations of the GOC • Requires internal communication to be open, frequent and collaborative among managers and employees Statistics Canada • Statistique Canada

5. How does Statistics Canada introduce and manage changes? What do we have to do? • Carrying out our mandate while responding to new priorities and improving efficiency of our program delivery. How to achieve this? • By examining our business processes, computer systems and business rules to develop a strategy for improving efficiency. Statistics Canada • Statistique Canada

6. New initiatives at Statistics Canada Three strategic proposals • Corporate Business Architecture • Information Management • Project Management Statistics Canada • Statistique Canada

7. Introducing and managing change What do we have to do? • Engage our employees • Receive support from senior management • Share our success stories within the organization How can we achieve this? • Strong corporate-level committees • Internal communications mechanisms • Collaboration with stakeholders Statistics Canada • Statistique Canada

8. Strong corporate-level committees Statistics Canada • Statistique Canada

9. Internal communications mechanisms • Intranet • Newsletter • Chief Statistician’s Annual Address • Learning activities • Conflict resolution • Employee Opinion Survey Statistics Canada • Statistique Canada

10. Implementing initiatives How will we be successful? • Getting the support from senior management • Defining and communicating expected outcomes • Offering support and training • Collecting feedback Statistics Canada • Statistique Canada

11. Key considerations Create an overarching internal communications plan • Consistent messaging • Reaching target audiences Continue to strengthen relationships within the organization • Ensuring coordination and consistency of messaging Develop online collaborative tools • Wikis • Other tools

12. Conclusion • Several internal communications channels • Statistics Canada can quickly disseminate information • Various internal channels are used to share information and gather feedback • Tradition of open dialogue will be effective for current and future initiatives Statistics Canada • Statistique Canada

13. Questions? France.Mondoloni@statcan.gc.ca Thank you! Statistics Canada • Statistique Canada