Training the Enumerators and Collection of Data Part I

1. Training the Enumerators and Collection of Data Part I

2. Importance of Training Enumerators Ensure the quality of data collected Minimize biases from nonsampling errors • Response error • Reporting Unit and Item Nonresponse Reduce respondent burden Preserve the confidentiality of collected data

3. Importance of Training Enumerators Plan for Data Quality by following these steps: • Identify the best people to be enumerators • Select training methods • Identify key training topics • Develop instructional materials • Teach effective interviewing techniques and job skills • Choose appropriate data collection methods

4. Identify Enumerators Basic Qualifications • Sufficient education • Pass written test and an interview • Citizenship may be required • Pass standard security background check • Good communication skills • Physically able to meet demands of the job

5. Identify Enumerators Other Considerations • Must be available for the data collection cycle • Must be available for data collection training • May need a mode of transportation • Language skills may be needed for multi-lingual surveys • May need to match socio-demographic characteristics of enumerators to respondents

6. Select Training Methods • Self-study • Classroom • Computer Based Training • On-the-job Training and Observations • Practice • Classroom Refresher • Memoranda • Remedial and Special Training

7. Select Training Methods All data collection training should include: • Clear written instructions on how the survey instrument is to be administered • A walk-through of each item on the instrument, which includes a discussion of intent • Review of a standard data set • A clear schedule of dates when collection of data will occur • Information on where to refer respondents with questions and/or concerns

8. Identify Key Training Topics • History of Statistical Organization and Survey • Roles and responsibilities • Survey concepts: Questionnaire items • Housing unit listing procedures • Confidentiality and privacy requirements • Uses of the survey data

9. Identify Key Training Topics Conducting an Interview • Introduction • Interview: Ask the survey questions • Ending the Interview • Post Interview Developing Interviewing Skills

10. Identify Key Training Topics Computer Skills (if applicable) • Hardware and software functions • Security Administrative tasks

11. Develop Instructional Materials • Self-studies and Self-tests • Workbooks and Checklists • Field Representative Interviewing Manual • Computer User Guide (if applicable) • Listing Manual • Administrative Handbook • Memoranda

12. Develop Instructional Materials • Exercises • Tip Sheets, Charts, and other Job Aids • Video and Audio Recordings • Overhead Transparencies • Computer-Based Slideshows • Computer-Based Training Modules • Web-Based Training Modules and Conferencing

13. Interviewing Techniques • Ideal timing of contact attempts • Creating a good impression • Establish trust • Appropriate dress • Know the survey • Effective introduction

14. Interviewing Techniques Unbiased probing • Ask questions as worded and in order • Never lead or rush respondents • Do not patronize respondents • Do not get involved in long explanations of the survey such as trying to explain sampling • Do not prompt the respondent for specific answers or agree or disagree with an answer Never falsify interviews

15. Interviewing Techniques Develop strong communication skills • Face-to-face interviews • Telephone interviews (if applicable) Understand types of noninterviews Learn refusal avoidance and conversion techniques

16. Interviewing Techniques Active listening Diagnosing concerns of reluctant respondents • Time and burden concerns and rebuttals • Government concerns and rebuttals • Confidentiality concerns and rebuttals • The “Pass Off” and dealing with gatekeepers • Impending change in status concerns and rebuttals Softening statements Leaving compelling messages for non-contacts

17. Interviewing Techniques Diagnosing concerns of reluctant respondents • Time and burden concerns and rebuttals Diagnosing concerns of reluctant respondents • Government concerns and rebuttals

18. Interviewing Techniques Diagnosing concerns of reluctant respondents • Confidentiality concerns and rebuttals Diagnosing concerns of reluctant respondents • The Pass Off and how to deal with gatekeepers

19. Interviewing Techniques Diagnosing concerns of reluctant respondents • Impending change in status concerns and rebuttals