RESORT AGENT TRAINING Maldivian Air Taxi

1. 2009 RESORT AGENT TRAINING Maldivian Air Taxi / 2009

2. 2009 Topics Introduction Passenger Manifests Co-ordination & Communication Baggage Handling Procedures MAT Dangerous Goods Policy Lost / Found / Damage Report Form Arrival / Departure Procedures On Time Performance Water sport / Floatplane conflicts Runway / Taxiway Hazards Dock / platform safety Emergency Response Procedures

3. 2009 Requirement by the Civil Aviation Department. (Regulatory Authority!) Training required once every year. Refer the Resort Agent Handbook for guidance.

4. 2009 Overview Lecture of 90 mins. Exam 30 mins. Inspection of Dock(s) or Platform(s) and Emergency Box(es) at the Resort. Fire Fighting? (to be done by the resort). First Aid! (to be done by the resort). Emergency Response Exercise (to be conducted by the resort /assisted by MAT).

5. 2009 Passenger Manifest A/C Registration: Luggage Weight: Flight No: Cargo Weight: Prepared by: Passenger Weight: Departure Station: Total Payload: Arrival Station: Arrival Flight No: Departure Flight No: Name / Cargo Description: M/F/C/I- Male, Female, Child and Infant. Connecting Flight: Tour Operator: Payment: *Standby: (1) Priority Passengers / (2) Secondary Importance Pieces: A/C Registration: Luggage Weight: Flight No: Cargo Weight: Prepared by: Passenger Weight: Departure Station: Total Payload: Arrival Station: Arrival Flight No: Departure Flight No: Name / Cargo Description: M/F/C/I- Male, Female, Child and Infant. Connecting Flight: Tour Operator: Payment: *Standby: (1) Priority Passengers / (2) Secondary Importance Pieces:

6. 2009 Passenger Manifest(contd.) A/C Registration:8QMAA or 8QMAB Luggage Weight:484 lbs Flight No: # 0878 Cargo Weight: Prepared by: Azhar Saeed Passenger Weight: 171 / 141 / 77 / (22 / 00) Departure Station: HAK Total Payload: Add LW+CW+PW Arrival Station: MLE Arrival Flight No: # 4578 Departure Flight No: # 4579 Name / Cargo Description: Manmohan Desai M/F/C/I- Male, Female, Child and Infant. Connecting Flight: LTU 734 Tour Operator: LTU Payment: Invoice / Cash / FIT Cash / Staff Invoice or FOC *Standby: (1) Priority Passengers / (2) Secondary Importance Pieces: 25A/C Registration:8QMAA or 8QMAB Luggage Weight:484 lbs Flight No: # 0878 Cargo Weight: Prepared by: Azhar Saeed Passenger Weight: 171 / 141 / 77 / (22 / 00) Departure Station: HAK Total Payload: Add LW+CW+PW Arrival Station: MLE Arrival Flight No: # 4578 Departure Flight No: # 4579 Name / Cargo Description: Manmohan Desai M/F/C/I- Male, Female, Child and Infant. Connecting Flight: LTU 734 Tour Operator: LTU Payment: Invoice / Cash / FIT Cash / Staff Invoice or FOC *Standby: (1) Priority Passengers / (2) Secondary Importance Pieces: 25

7. 2009 Males over 12 years of age = 171 lbs Females over 12 years of age = 141 lbs Children aged 2 years or more, But not over 12 years of age = 77 lbs Infant under 2 years = 22 lbs (if occupying a separate seat) Infant under 2 years = 00 lbs (sharing a seat with an adult) (All weights must be entered in pounds (lbs).

8. 2009 Passenger Manifests (contd.) Some important things to remember: Need for the correct spelling of passenger names. Names if need to be crossed out then use one single line. The need for a manifest even if there is one additional passenger excluding the crew(crew consists of 3 persons). Write down the name and time and registration. Clean Manifests are required. Weigh the bags and this is a must and all weights shall be entered in pounds (lbs). (2.2 lbs = 1 kg). A Child get Infant status? Need to inform Dispatch of CASH passengers! Expedite by giving names and baggage weights in advance to Dispatch so that check-in can be expedited at the international counter for departure.

9. 2009 Co-ordination! 1 Important to COMMUNICATE with Dispatch for Arrival Times. 2 Ensure landing area is safe and free of obstacles. 3 When multiple loads are being lifted out of the resort at the same time ensure that the correct load is on the correct aircraft! 4 Speed of transfers! is very important! without jeopardizing safety! as the number of connections tend to slow the aircraft. Talk about return on talent � your people Talk about return on talent � your people

10. 2009 Passenger Baggage Handling Bags first! Passengers later! 2 Assist the flight crew in the loading and unloading of bags. Keep the guests on the boat until the bags are loaded. When using fixed docks wait until the left propeller has stopped turning completely!

11. 2009 MAT Dangerous Goods Policy Maldivian Air Taxi is involved mainly in the Transport of Civilians to and from the resorts in the Maldives. MAT does not transport Dangerous Goods unless there is an exemption in effect.

12. 2009 MAT Dangerous Goods Policy The following articles are not accepted as baggage: Compressed gasses Corrosive Liquids Explosives Oxidizing Materials Radioactive or magnetic materials Dive lights with batteries installed Poisons Articles having a tendency of being damaged during air transportation Articles, the transportation of which is forbidden by law, government or regulations or orders from countries or states to be flown from, to or over Articles, which for volume- and / or weight reason cannot be loaded in passenger aircraft

13. 2009 Load & Balance Calculations The load sheet part of the passenger manifest shall be completed by the Captain or if delegated, by the First Officer and includes passenger and baggage weight information. The Captain must sign the Passenger Manifest to verify that the center of Gravity is within the approved limits. The Resort Agent will retain a copy of the manifest for at least six (6) months from the day it is dated.

14. 2009 Pregnant Passengers From 4 to 2 weeks before the expected date of delivery a medical information form for air travel is required and should be authorized by MAT after a doctor�s approval in writing . Within 2 weeks of the expected date of delivery, the passenger cannot be accepted for air transportation.

15. 2009 Dhoni Transfer Procedures Dhoni crew exercise extreme caution when approaching the aircraft. Dhoni crew await orders from the crew once attached to the platform. Dhoni crew to use two ropes (min. 5/8� or 16mm) at all times. Both ropes need to have a loop on the platform end. Dhoni crew is responsible for the docking. Aircrew will assist if able. Dhoni captains remain at the tiller of the dhoni at all times. Do not let guests drift under the area marked under the wing. Resort Agents shall ensure that no two dhoni�s are berthed at the platform at once. Min. 5/8 inch Dhoni crew is responsible Pax from a/c to dhoni baggage from a/c to dhoni Baggage fom dhoni to a/c After thumbs up from aircrew: pax from dhoni to a/c In rough conditions one by one.Min. 5/8 inch Dhoni crew is responsible Pax from a/c to dhoni baggage from a/c to dhoni Baggage fom dhoni to a/c After thumbs up from aircrew: pax from dhoni to a/c In rough conditions one by one.

16. 2009 Floating Platform � Short Side Preferred method Dhoni captain needs to be prepared to engage transmission and hold nose directly into wind to stop the flapping motion of the platform) Preferred method Need to stay at the station Be prepared to engage transmission Hold nose directly into wind (stops the flapping motion of the platform)Preferred method Need to stay at the station Be prepared to engage transmission Hold nose directly into wind (stops the flapping motion of the platform)

17. 2009 Approach with extreme care not to come too close to the wing. Flaoting Platform � Long Side Approach with extreme care not to come too close to the wing. Approach with extreme care not to come too close to the wing.

18. 2009 On Time Performance While Speed is essential do not compromise SAFETY! Be prepared in advance Communicate Organize Actions Ensure others follow your LEAD Ensure departure time is AIRBORNE time

19. 2009 Water Sport / Floatplane conflicts Stress floatplane awareness to Resort Guests. Advice MAT flight crews of possible guest / floatplane conflicts. Always look for ways to improve safety.

20. 2009 Runway / Taxiway Hazards The presence of boats or people in the landing or take-off �area�. Unfavorable water conditions. 3 Unfavorable wind conditions. 4 The presence of submerged obstacles.

21. 2009 Minimum Water Depth Required Take � off and landing = 4.0 feet Taxiing = 3.5 feet

22. 2009 Safety Equipment Missing If for any reason markers, buoys or other safety equipment goes missing or is out of order, Resort Agents shall report this ASAP to MAT Flight Operations. Flight Safety Officer Cap Ramani 7906136 Chief Pilot/Acting CP Yoosuf 7784241 Flight Operations Manager Thomas 778744

23. 2009 Dock and Platform Safety MAT recommends that a barrier be incorporated at the entrance to all fixed docks. This will obviously allow the Resort Agent to prevent any unauthorized personnel entering the area while aircraft arrivals or departures are being conducted.

24. 2009 Dock and Platform Safety (contd.) The DHC-6 Twin Otter with its wing mounted engines, poses a danger to persons on the dock who are not trained to follow specific safety procedures. The single greatest hazard on the dock area during floatplane operations is from the aircraft propeller. Extreme caution shall be exercised when on the dock or floating jetty.

25. 2009 Emergencies When???? Instances !!!!!!!!!!!! of an Emergency???? 1 During ENGINE START 2 During TAKE-OFF 3 During LANDING

26. 2009 Emergencies (contd.) Resort Agents must be available to assist in emergency situations where a timely and organized response could prevent the loss of life or damage to property. As such Resort Agents shall undergo training in response and communication.

27. 2009 Emergencies (contd.) The equipment necessary to respond to an engine fire is either a dock or boat mounted fire extinguisher. Each fixed or floating dock is equipped with a 6 kg dry chemical fire extinguisher in addition to the two (2) 2 � lbs. Halon fire extinguishers located in the aircraft. Each resort boat (either a dhoni or speedboat) that transfers passengers from a floating dock must be equipped with a suitable fire extinguisher mounted in easy access of the boat crew. Suitable fire extinguishers should be A/B/C Class rated and of no less than 2 � lbs.

28. 2009 Emergencies (contd.) The necessary equipment would be an available boat to locate persons in the area of the downed aircraft and the provision of individual floatation / life preservers. In accordance with Maldives Regulatory Requirements, each speed boat or dhoni must be equipped with personal flotation / life preservers.

29. 2009 Emergency Response On observing the emergency: Proceed to the accident site. Pass accident message to Resort Reception. Effect rescue of passengers and crew. If crew is incapacitated act as on-scene-commander. Do a head count. If the initial response team needs more assistance then ask resort manager for back up. Remain on the scene until relieved.

30. 2009 Emergency response (contd.) In accordance with Maldives Regulatory Requirements, each Resort must be equipped and staffed for a basic capability in first aid. In the event of an emergency, the facilities and staff available at the resort will be used to administer medical assistance and First �Aid.

31. 2009 Aircraft FamiliarizationTwin Otter DHC-6

32. 2009 Aircraft FamiliarizationTwin Otter DHC-6

33. 2009