“The Only Constant in Life IS Change”

“The Only Constant in Life IS Change” Charles Souders, P.E. October 6, 2008

Lititz Site

Lititz Facts • Site on 87 Acres • 1.2 Million Square Feet (490 Mfg; 710 LLC) • Manufacturing Capability for a Wide Variety of Consumer Health and Pharmaceutical products • Co-located with the Lititz Logistics Center • Global supplier of PCH products (approximately 75% of world-wide LMW) • Over 11 million gallons of alcohol consumed per year • 45 minutes from bottle receipt to pallet • 1500 pallets of product produced each day

Lititz Facts • ISO 14001 certified since 1997: • Certified by Lloyd’s Register Quality Assurance (LRQA) one of the top two firms in the world for ISO certification/registration audits; • First Pharmaceutical facility in US to be ISO certified; • First facility to have no improvement or non-compliance notations on it’s ISO certification audit; • Charter Member of the EPA Performance Track: • EPA PT recognizes environmental performers; • Voluntary program; • Lititz Site has 5 environmental commitments for PT: • Reduce solid waste • Reduce energy • Reduce wastewater discharges • 10 acres wetland restoration • Reduce nutrient runoff

EMS Challenges • Site formerly Pfizer; sold to Johnson and Johnson December 2006; • New EHS standards and practices to integrate; • Product transfers in and out of site; • Product volume losses; • Plant organizational restructuring

Answering the Challenges and Sustaining the EMS • Four main strategies we use to sustain the ISO 14001 EMS system: • Marketing and Communications • Audits • Goal Setting • Community

Answering the Challenges and Sustaining the EMS • Marketing and Communications: • Scripted plant communication plan: • Details week by week topics; • Details how the materials are to be presented, e.g. poster, CCTV, etc. • Details where materials are o be posted • Inescapable messaging: • Goals: • keep the message in front of people • Keep people talking • Signs, banners, decals, etc: • First thing they see when coming into entrance, e.g. sandwich boards • Entrance into work areas, e.g. magnetic signs • Warehouse area, e.g. banners • Bathroom, e.g. decals “Eye on Task, Mind on Task”

Answering the Challenges and Sustaining the EMS • Marketing and Communications: • Sustainability reporting: • Started for 2007 year • Helps to keep your eye on the ball • Transparency; • Community input; • Published and on J&J website;

Answering the Challenges and Sustaining the EMS • Auditing: • Annual environmental compliance audit; • 2 internal ISO system audits: • Conducted by in house cross functional teams • Training by 3rd Party • Voluntary participation • Incentives for participation • Formal written reports issued • Reviewed w/Site Leadership Team • 2 Surveillance Audits: • Conducted by Lloyd’s Register Quality Assurance • Formal written report reviewed w/Site Leadership Team

Answering the Challenges and Sustaining the EMS • Goal Setting: • Utilize resources at hand: • Community oriented, e.g. “Adopt A Highway”; • Help to make site more Lean, e.g. increase waste reclamation rate; • Value added; • Push the bar higher, e.g. increase purchase of electricity from renewable resources • Be Very careful as they must be achievable based upon available resources • Think out of the box, innovation, e.g. development of a new storm water BMP • Communications: • Integrated into marketing plan

Answering the Challenges and Sustaining the EMS • Community: • Get involved and engage the Community, e.g. • Citizens Advisory Council (CAC): • Meets minimum 2X per year • Site reviews all it’s environmental metrics; • Site reports on goals; • Feedback from the CAC encouraged; • Feedback incorporated as part of the site goal setting process • Support site environmental aspects that are of local significance, e.g. • Water • Watershed restoration support • Highway clean-ups • Groundwater recharge • Wellhead protection

Answering the Challenges and Sustaining the EMS • Bottom line…….. • Engagement is the key!!!!!!!

Questions????

“The Only Constant in Life IS Change”