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EBSCO today: Global trends, and local service to ANKOS and Turkish libraries

EBSCO today: Global trends, and local service to ANKOS and Turkish libraries ANKOS Meeting, Mugla April 2011 Marco Cassi General Manager EBSCO Information Services Turkey and EastMed. Quality Content l Resource Management l Access l Integration l Consultation. Agenda.

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EBSCO today: Global trends, and local service to ANKOS and Turkish libraries

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  1. EBSCO today: Global trends, and local service to ANKOS and Turkish libraries ANKOS Meeting, Mugla April 2011 Marco Cassi General Manager EBSCO Information Services Turkey and EastMed Quality Content l Resource Management l Access l Integration l Consultation

  2. Agenda Libraries and information world today Market trends The new EBSCO role and services EBSCO in Turkey and with Ankos Final remarks

  3. 1 – Libraries and information world today “It is a big deal to convince young students that the only valuable information sources are the full texts and that Wikipedia and others are superficial and totally devoid of ideas. The way to succeed is to organise the electronic libraries in a very attractive way and I think the agencies have a role to play here.” Academic librarian

  4. The e-world Over 85% HSS journals and over 95% STM journals are now online Source: Cox J&L : Scholarly Publishing Practice (Third Survey 2008), ALPSP 2008

  5. World is changing… Hot Spots & Emerging trends discovery-to-delivery 3rd generation of search engine social media metadata mobile devices deep web Web 3.0 linked data E-learning centers RDF standard E-books Open worldcat

  6. Users: lack of knowledge about available and reliable resources Google generation 82% of information consumers begin their searches for information on a search engine, a source they find roughly as trustworthy as a library 1% begin on a library website Source: OCLC, Perceptions of Libraries, 2010

  7. Users: lack of knowledge about available and reliable resources Struggle with multiple search options Google generation OPAC difficult to use 24/7 virtual access Desire of more e-content (ebooks) Do not know the information search process Lack of knowledge about reliable resources Zero tolerance for delay to get the info Desire to get content on their mobiles Struggle to understand connection between journals, db, articles Frustration to access journal backfiles Use social media

  8. Librarians: from information seeker to added value service provider Less interaction with users Have to provide added value services Face budget cuts Need to reposition in the library Must justify the e-cost with usage stats Role is expanding Many resources under used

  9. In difficult economic time CIBER Charleston Information Observatory2009 Source: The economic downturn and libraries – Survey findings – Charleston Conference 2009

  10. Impact on the acquisition of ressources CIBER Charleston Information Observatory2009 Source: The economic downturn and libraries – Survey findings – Charleston Conference 2009

  11. The message we get from the Charleston survey Budget in decline Move to “e” only Need to outsource Do things differently Need to prove value & show positive return on investment With Big deals taking 75%+ Then Big deals must change?

  12. 2 - Market trends

  13. Market trends: online only

  14. 66% of EBSCO orders have an e-component today 1999 2010 Print Print & Electronic Electronic only

  15. 3 – The new EBSCO role and services

  16. Challenges for Agents Agents have to change too! Needed more than ever to provide tools and services for publishers AND libraries

  17. EBSCO to provide added value services EBSCO provides Customer benefits Basics Outsourced Concentrate on added value service to users Better license terms negotiated, bespoke Save money More content To better serve the users Automation Free up time Seamless Integration Link all data One unified access Make all resources visible Collection evaluation & usage statistics Calculate ROI & make sustainable decisions

  18. EBSCO today: e-agent & consultative partner eResources access and management services Traditional subscription management Services for publishers Content aggregation 18

  19. EBSCO recent developments • New products & solutions

  20. 4 - EBSCO in Turkey and with ANKOS • First EBSCO Turkey Office opened in 1980’s • Constant and accelerating growth • Increase of 40 % in 2010 • Fully staffed office • 10 professional people, sales, service, tech • 100+ years in the industry, combined! • Aims high quality service with the best price • International investments and expertise, and local focus

  21. EBSCO and ANKOS relationship EBSCO is one of the first ANKOS partners EBSCOhost agreement with ANKOS in 2000 ( till 2008 ) Current publishers’ agreements: ACM – Association of Computing Machinery – 2006 AR – Annual Reviews – 2007 KARGER Medical and Scientific Publishes – 2009 NATURE – 2010 Project MUSE – 2010 Mary Ann Liebert - 2011

  22. Current licensing statistics

  23. The future • Developing the new EBSCO role • Subs, content aggregation, A & M tools, services to publishers • Launching and implementing the newest services • ERM/E, EDS, NetLibrary, ePack renewals on EBSCONET, ... • Expanding presence and focus on customers • Doing more, and better, in Turkey and with ANKOS

  24. mcassi@ebsco.com Quality Content l Resource Management l Access l Integration l Consultation Questions?Thank you!

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