VISA LIABILITY WAIVER PROGRAM

1. VISA LIABILITY WAIVER PROGRAM The key to providing Visa Commercial and Business cards—with security and confidence

2. What charges are eligible for coverage? Waivable Charges Waivable charges are charges incurred by an eligible cardholder or other authorized person which: • do not benefit the client directly or indirectly, or • benefit the client directly or indirectly when the eligible cardholder was reimbursed by the client for those charges and failed to pay the Issuer; and • are the responsibility of the client and/or eligible cardholder for payment to its Issuer. Charges may be: • billed up to 75 days before the Notification of Termination Date1; or • incurred but unbilled as of the Notification of Termination Date; or • incurred up to 14 days after the Notification of Termination Date

3. Cash Advances Prior to the Notification of Termination Date, cash advances are considered waivable charges as defined; or After the Notification of Termination Date, cash advances are considered waivable charges as defined and limited to $300 per day or a maximum of $1,000.

4. Safeguards for providing Visa cards • Visa Liability Waiver Program Benefits: • Increased coverage up to $100,000 per eligible cardholder • Automatic enrollment • No deductible and no extra cost • No maximum cap • Coverage of cash advances, officers, and ghost accounts • Simplified claim procedures • Coverage for non-employee contract workers in cases where the company is fully liable for payment.

5. Program Details • How to file a claim. • Provide a list of all charges billed to the former eligible cardholder’s card during the waiver period. 2. Attempt to collect the charges directly from the cardholder for 60 days from the Notification of Termination Date. 3. Assign any uncollected charges to a collection agency after the 60 days have passed. 4. Complete the Affidavit of Waiver claim form and documentation from your packet, send to your Relationship Manager who will forward it on to the program underwriter. • Copy of the Account Cancellation Request and evidence of actions taken (e.g., screen printout) • List of all waivable charges and written evidence that they are waivable charges (e.g., a computer screen printout of the cardholder’s account statement or photocopy of the actual account statement with the billing date, waivable charges, balance, and account termination date highlighted) • Proof of eligible cardholder reimbursement in cases where the eligible cardholder was reimbursed by the client but failed to pay (e.g., expense reports or canceled checks) • Written description of all actions taken to collect the charges from the eligible cardholder • Copy of the company agreement for financial responsibility • Copy of the cardholder agreement After 60 days of collection efforts, claims can be filed with the program underwriter. All claim documentation must be submitted within 180 days of the Notification of Termination Date. • Note: All materials included in the pocket, as well as the • Client Kit Brochure and this Issuer Guide, are available online • for viewing and printing. Go to www.us.visaonline.com.