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Transformational Communication: “Hey, Did You Hear What I Said?”

Transformational Communication: “Hey, Did You Hear What I Said?”. 9/17/08 Workshop: Springfield, MA Sponsored by Downey, Sweeney, Fitzgerald & Co., P.C. Hawthorn Services Presented by Sean E. Mahar, Dir. P&OD, HR, Baystate Health. Question: “Did you hear what I said?”

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Transformational Communication: “Hey, Did You Hear What I Said?”

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  1. Transformational Communication:“Hey, Did You Hear What I Said?” 9/17/08 Workshop: Springfield, MA Sponsored by Downey, Sweeney, Fitzgerald & Co., P.C. Hawthorn Services Presented by Sean E. Mahar, Dir. P&OD, HR, Baystate Health

  2. Question: “Did you hear what I said?” • Five (5) Transformational Discoveries that can maximize communication effectiveness • A better question (a proven approach)

  3. Outline • Five Transformational Discoveries • Perception is Flawed • Feedback is Self-Correcting • How Feedback Works • Timely Feedback Model • Role of “Modulation” • Life is Precious • Physical Metaphors are more powerful than academic theories • Focus on Grasping: Physical and Verbal Giving • Purposeful Speech: Expressive vs. Purposeful speech • The Transformational Power of One Question

  4. 1st Transformational Discovery • Perception is flawed • Check it out with a brief movie clip • Find your blind spot • Maximize communication effectiveness by accepting that our perception is flawed and seeking others’ perceptions

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