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ISE 412: Human Factors Engineering

ISE 412: Human Factors Engineering. Dr. Laura Moody Fall, 2005. Course Goals. Upon completion of ISE 412, students will be able to: Develop, conduct, and evaluate the results of human factors research. Develop models of human-machine systems.

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ISE 412: Human Factors Engineering

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  1. ISE 412: Human Factors Engineering Dr. Laura Moody Fall, 2005

  2. Course Goals • Upon completion of ISE 412, students will be able to: • Develop, conduct, and evaluate the results of human factors research. • Develop models of human-machine systems. • Develop information requirements based on understanding of human sensory processing and cognition. • Develop action requirements based on understanding of human response capabilities and limitations. • Design human-machine interactive systems based on appropriate models, information and action requirements, and an understanding of human abilities, limitations, and preferences.

  3. In addition, you should be able to … • Listen purposefully. • Observe actively . • Ask questions to gain a deeper understanding. • Use observation and questioning to better understand how people relate to technology and their environment (and vice versa.)

  4. Before we go any further … • Imagine that you are an engineer looking for opportunities to develop projects or products to improve life in a small town. • Take out a full sheet of paper. • Put your name in the upper right corner. • Draw a vertical line down the center of the page. • At the top, label the left side “Notes” and the right side “Questions/Comments”. • Listen to the 5-minute audio presentation. • Take careful notes. • Write down questions or comments as they occur to you. • Use the back of the page and additional sheets as needed.

  5. Prerequisites and Grading • Prerequisite: • ISE 311 • Grading • Homework/Labs 20% • Paper Review(s) 10% • Team Project 20% • Exam 1 15% • Exam 2 15% • Final Exam 15% • Quizzes, etc. 5% • Participation

  6. Background: History of Human Factors EARLY DAYS … LATER … NOW … understanding complexity pervasive human factors

  7. The Designer’s Dilemma

  8. Modern Human Factors Understands That … PEOPLE USE TECHNOLOGY … TO ACCOMPLISH THEIR GOALS … IN THEIR ENVIRONMENT.

  9. Related Fields

  10. Understanding the Human Factors Problem How does the person understand the situation? How does he/she know what to do? What actions are available? How are they initiated? How is information obtained / presented? What information is needed? What is available? What is the result of the person’s action?

  11. Hierarchy of User Needs (from Bonapace, 2002) Examples … pleasure usability functionality safety and well-being Understanding HF in Consumer Products

  12. ‘Foundational’ Human Factors: 1st Three Levels “Usability” : the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. (ISO 9241-11) For Example:

  13. pleasure usability functionality safety and well-being Towards the ‘New’ Human Factors in Product Design: Adding ‘Desirable’ For Example: • “Break out of the ‘sea of white’” • Provide a ‘useful’ and ‘usable’ product. • Meet / exceed consumer needs.

  14. Human Factors in the Product Development Process PRM PRODUCTION RELEASE MILESTONE POS PROJECT OBJECTIVE SUMMARY DRM DESIGN RELEASE MILESTONE CUSTOMER CUSTOMER MLM MARKET LAUNCH MILESTONE CSM CONCEPT SELECTION MILESTONE PRE IST CONCEPTUALISATION CONVERSION EXECUTION • HF design requirements • Design guidance / recommendation • Professional assessment • Concept evaluation • Benchmarking • Identify behaviors, perceptions, beliefs and attitudes • Develop user experience map • Identify user types / styles of use • Develop process maps and/or user models and interaction styles • Investigate habits and practices • Culture & Lifestyle • Identify unmet latent needs/desires • Benchmarking • Design guidance • Professional assessment • Product evaluation • Benchmarking • Field testing • Follow up research • Benchmarking IST IDEA SCREEN TOLLGATE CET CONCEPT EVALUATION TOLLGATE BET BUSINESS EVALUATION TOLLGATE POST AUDIT Define Req’ts. Model Design Evaluation Research

  15. Now, back to the listening exercise … • Use only your own notes from the first part of the exercise. • In the first 3 minutes, answer as many of the first 14 questions as you can. • You may also move on to the last 3 if you have finished as many of the first 14 as you can before time is called. • When I call time, you will have time to address the last 3 questions. • When you are finished, hand in your notes and the question sheet. You are done for the day! • Be sure to pick up your homework assignment on your way out …

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