The Role of the Coordinator in Information and Knowledge Management

1. The Role of the Coordinator in Information and Knowledge Management

2. Information Management (IM) • The design and use oftools, systems and structures to determine what information to share, with whom, for what purpose, and how. • Improves the capacity of stakeholders in analysis and decision-making through strengthened collection, processing, interpretation, and dissemination of information

3. Knowledge Management (KM) Turning data (raw material) information (finished goods) knowledge (finished goods with which you can take action). Aim of Coordinator is to harness this knowledge for action

4. Components of IM The right information at the right time

5. How OCHA can help • ensure effective IM betweenclusters • support operational analysis

6. Oneresponse.info

7. Data Preparedness Having information sources, standards, tools and actors in place • Minimum baseline data • P-codes • Population (Census) • Baseline geographic data • Essential infrastructure • Reference maps • Map of CP system • Levels of separation, OVC, GBV, etc.

8. Tools and Principles for Managing Child Protection Information

9. Interagency CP IM System & Case Management • Database on all forms of separation; new software rolling out for any kind of children’s case management; • Approach project/dialogue/get approval and then support available • Promotes coordination by its nature b/c inter-agency/inter-spatial; keep track of large caseloads

10. IA Information Management System Has developed • common IDTR forms and other thematic areas • standardised protocols on managing and using case information; • templates on SOP Provides • access to individual and collective data and reports; • case management and data analysis

11. Coordination meetings are NOT case management meetings Trust amongst partners is concretised through IA information-sharing protocol – with GBV sub-cluster, MPHSS mechanism & Protection Cluster lead Confidentiality & need-to-know basis (define) signed protocol added to contract Security Forthcoming UNICEF guidance on MRM 1612 will contain general statement on links to sub-cluster structure– focus on referral mechanisms Protocols on sensitive information

12. Dealing with the media • UNICEF and Save the Children have global guidelines which can be contextualised • Review guidelines as part of emergency preparedness • Promote the use of key messages and agreed figures • Build the capacity of all sub-cluster members, as almost all actors want the exposure

13. How to use CP information Solid management of information feeds into: • contingency planning • strategic response • fundraising • inter-cluster coordination/influencing

14. Degrees of Sharing

15. Turning information into knowledge Remember: knowledge is a fluid mix of framed experience, values, contextual information and expert insight. Analysis and dissemination Real-time and summary evaluations

16. Information drought or flood in Niangoma At the end of your 2nd day in Niangoma • Identify what CP preparedness information/data should/could be available and where to find it (i.e. level of data preparedness pre-crisis) – GROUP 1 • Specify what Child Protection information “products” (e.g. reports) you will need to produce during the response, how you will produce these and how you will circulate these – GROUP 2 • Specify what information “products” and support you would expect from OCHA – GROUP 3 15 minutes in group and 5 mins to report back