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Outline Feedback Dynamics Chapter 4, M. London

Outline Feedback Dynamics Chapter 4, M. London. Juan I. Sanchez, Ph.D. Dept. of Mgmt. & Int’l Business Florida Int’l University. Feedback as a social exchange : based on implicit obligations and trust (both parties give and receive something of value)

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Outline Feedback Dynamics Chapter 4, M. London

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  1. OutlineFeedback DynamicsChapter 4, M. London Juan I. Sanchez, Ph.D. Dept. of Mgmt. & Int’l Business Florida Int’l University

  2. Feedback as a social exchange: based on implicit obligations and trust (both parties give and receive something of value) Self-disclosure, exploration, testing, and negotiation deepen over time. Well-developed relationship is characterized by spontaneity of exchange, communication and mutual investment. Norms of reciprocity: determine honesty & info exchange.

  3. Conscientiousness: motivated to seek feedback to regulate their behavior; take on difficult but needed tasks. • Self-Monitoring: Willingness to respond constructively to feedback (attuned to external requirements & expectations; modify behavior to adapt to circumstances). • Self-esteem: enhances adaptability & resilience in the face of barriers; moderates reactions to feedback among high self-monitors. Mechanisms for Self-Regulation of Feedback Seeking

  4. Self-Affirmation: seek self-affirming feedback through rationalization and self-justification. • Self-Protection: Implicitly ask for distorted info or compel others to say good things about them (people who do it receive less accurate info): Denial, giving up, self-promotion, fear of failure. • Self-Handicapping: Rationalize events in a way that increases pride when they succeed and avoid shame when they fail (through attributions) Mechanisms for Self-Regulation of Feedback Seeking

  5. Asking for Feedback The way we seek feedback depends on our self-image. Those who need it the most do not seek feedback. Motivation to seek feedback: reduce ambiguity, but worry about costs of seeking feedback (losing face, attributions, face-saving culture): costs > benefits? Feedback acceptance: self-efficacy, locus of control; courage: accepting and integrating feedback increases one’s advantage over time.

  6. Impression Management Be aware of your impression management behavior & image that you project. Size up audience and situation. Realize impression management is not a substitute for excellence. Be yourself (people can see through the façade).

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