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Your Business

P5 – Describe how a selected business meets the needs and expectations of three different types of customer. Your Business. By. Instructions. For P5 you will be doing a presentation to myself or Mr McManus.

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Your Business

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  1. P5 – Describe how a selected business meets the needs and expectations of three different types of customer

  2. Your Business By

  3. Instructions • For P5 you will be doing a presentation to myself or Mr McManus. • Choose a business – you will use this business as your example all the way through P5 so make sure you know the business and are comfortable with it. • Follow the slide instructions as you go along – do not leave any questions unanswered • Feel free to illustrate and format this PowerPoint as you wish

  4. Internal and External Customer • Internal Customer are… • Example for my business include… • External Customers are… • Examples include… • The main differences between them are…

  5. Customers with Special Needs • Explain how you cater for people with • Visual disability • Hearing aids • Physical disability Make sure you remember to relate it to your won business as much as possible

  6. Non English Speakers • How do you cater for people with struggle with speaking English in you business

  7. Family and Groups • How does your company provide customer service for families and for groups?

  8. Gender • How to businesses cater for men and women • Remember not all businesses will change their customer service depending on if they are their gender

  9. Age • How does customer service differ for your business depending on customers' age • Restaurant – kid’s meal.

  10. Culture/ Religion • Does your business cater for cultural differences? • Explain how

  11. If you researched your business using the web copy and paste the links below

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