1 / 32

History

History. History. In-Flight Entertainment (IFE) Trainer. IFE Trainer. In-Flight Entertainment is a key selling point for most airlines. For Delta, it is part of what we define as “legendary customer service.”. IFE Trainer. IFE Trainer. Scope Five different IFE configurations

urbano
Download Presentation

History

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. History

  2. History

  3. In-Flight Entertainment (IFE) Trainer

  4. IFE Trainer In-Flight Entertainment is a key selling point for most airlines. For Delta, it is part of what we define as “legendary customer service.”

  5. IFE Trainer

  6. IFE Trainer • Scope • Five different IFE configurations • Types of Scenarios • Playground – No Scenario • Tutorials • Reset Scenarios

  7. IFE Trainer • Continuing Qualification • The IFE Trainer was part of a multi-faceted approach that included: • Computer-Based Training • Instructor-Led Training

  8. IFE Trainer Initial Training Ability to participate in “hands-on” training on IFE systems prior to stepping onboard the students’ first flight as a flight attendant.

  9. IFE Trainer • Benefits • Fewer maintenance issues reported. • Improved customer service. • Allowed flight attendants to gain more confidence in troubleshooting system issues.

  10. IFE Trainer • Continuing Education • Download app to an iPad, MAC or PC • Allows flight attendants to practice at their own pace in their own setting.

  11. Simulator Information Management System (SIMS)

  12. SIMS • Purpose • Eliminate a paper-based system. • Implement an electronic database to manage and track the maintenance of all In-Flight Service training devices.

  13. SIMS • Used to track: • Training device discrepancies • Preventative maintenance • Annual FAA certification • Maintenance time • Training lost time • Locations: • Atlanta Training Center • Salt Lake City Training Center • Miscellaneous locations • Over 21,000 flight attendants and In-Flight Service leaders utilize over 160 training devices in these locations.

  14. SIMS • When certain pre-defined rules are established, the system will auto-generate maintenance related emails to pre-defined individuals or groups. • Generate reports for weekly, monthly and annual preventative maintenance tasks.

  15. SIMS • Benefits • Labor savings • Line-of-sight awareness to stakeholders • Greater ability to analyze and trend issues • Preventative maintenance

  16. WELCOME

  17. Last step in completing In-Flight Service integration • Standardize and enhance the Flight Attendant AQP database system • Currently, the flight attendant training data collection process utilizes a paper gradesheet for data collection • In-Flight Service Learning prints the gradesheets before every training class • Instructors carry the grade sheets throughout the training process and fill in grading data as they evaluate students eGRADE

  18. Instructors are constantly mobile throughout the grading process. For example, Continuing Qualification training is spread out over 4 different levels in the Atlanta Training Center eGRADE

  19. The purpose of the dashboard screen is to display a view of training taking place and provide the user with navigational ability. This view and ability will be for all training that is taking place on the current date and location based upon what was previously chosen from the select class screen. Dashboard

  20. The dashboard will always begin with all the courses displayed with a white color code, because no data has been collected or saved at the start. Once any data is collected and saved (whether it is evaluation data or attendance data) the dashboard will update its self with the appropriate color code to represent the current status. Dashboard

  21. The dashboard also provides a number reference under each color status for an overall view of results for that section. Dashboard

  22. You can choose at the top of the screen selection, student or course to receive the dashboard view that you want. Based on these options and which one is selected, the dashboard will provide you with the appropriate screen. Dashboard

  23. You are able to filter down from section to module to group (if groups are determined) by simply touching the arrow. When the arrow option disappears, you have filtered down as far as possible. Dashboard

  24. eGrade provides multiple levels of validation and will eliminate manual validation processes that currently exist with paper gradesheets. Validation

  25. Along with the gradesheet, instructors carry various reference documents that must be used during each training event. • Instructor notes • Deviation and error code tables • The material includes everything from verbiage that is required by the instructor to speak at each drill, to error codes that must be recorded when the drill has failed. Instructor Notes

  26. Convenience of having one location for instructor notes and grading • Ability to capture training data and validate in actual time • Improved accuracy with the elimination of many current mistakes • Environmentally friendly • Less time constraints allowing for a stronger focus on the student • Instant curriculum updates and revisions • The electronic system has a knowledge of a student’s qualifications Benefits

  27. Michelle L. FarkasGeneral Manager – In-Flight Service Advanced Qualification ProgramWork Phone: (404)715-1174Email: michelle.farkas@delta.com

More Related