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GenuSync Company Background. September 2002. Agenda. GenuSync Background Business Issue: Achieving Profitability Need for Product Cost Information Next Steps. GenuSync. Background
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GenuSync Company Background September 2002
Agenda • GenuSync • Background • Business Issue: Achieving Profitability • Need for Product Cost Information • Next Steps
GenuSync • Background • GenuSync, a new Internet service provider, has advanced proprietary products, a solid reputation and a high quality nationwide technology infrastructure. • It is now marketing, selling and successfully delivering high-quality products and services to over 200 customers. • Future product/service strategy will emphasize more value-added products, such as the “premier managed server;” this should result in higher average revenue per customer.
I. GenuSync (cont.) • Background (cont.) • Internally, GenuSync is hiring key management staff, and attempting to improve internal controls and its administrative infrastructure (such as administrative systems and an annual budgeting process). • As with many start-ups, GenuSync has not yet become profitable. Its network and data center infrastructure costs exceed current revenue.
I. GenuSync (cont.) • Business Issue: Achieving Profitability • To move closer to achieving profitability, GenuSync must answer key questions: • Are we pricing our products appropriately? • What is it costing us to provide each of our products? To serve each type of customer? • Are we making money on each of our products? Which has the highest profit margin? • How do our costs compare to our competition’s? • Can we produce our products at lower cost? • What changes in pricing, product/service mix, or operations are required to improve long-term profitability?
I. GenuSync (cont.) • Need for Product Cost Information • GenuSync must have the capability to measure its product costs to answer these strategic questions. • Its product costs will be difficult to measure: • a high percentage of the costs incurred are indirect; determining how to allocate the indirect costs will affect which products look most profitable. • “excess capacity” must be determined; allocating costs of excess capacity will distort product costs. • as a new business, accurate cost information may be difficult to obtain.
Next Steps • Develop approach for Strategic Cost Analysis project (Sun Consulting) • Discuss/revise approach as necessary • Identify GenuSync staff who will participate • Project team • Interviewees • Corporate management • Sales & marketing managers • Data center managers • Determine approximate project schedule