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ISO 9000

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ISO 9000

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    1. ISO 9000 By Robert Woodhouse, M.R.Ae.S IATA OCP Member

    2. PANS-OPS Masterclass, Luxembourg, 2001

    3. PANS-OPS Masterclass, Luxembourg, 2001

    4. PANS-OPS Masterclass, Luxembourg, 2001

    5. PANS-OPS Masterclass, Luxembourg, 2001

    6. PANS-OPS Masterclass, Luxembourg, 2001 YOU WILL MEET PROBLEMS

    7. PANS-OPS Masterclass, Luxembourg, 2001 PROBLEM 1 What’s ISO 9000

    8. PANS-OPS Masterclass, Luxembourg, 2001

    9. PANS-OPS Masterclass, Luxembourg, 2001

    10. PANS-OPS Masterclass, Luxembourg, 2001 YOU’VE MET THEM - 1

    11. PANS-OPS Masterclass, Luxembourg, 2001 YOU’VE MET THEM - 2

    12. PANS-OPS Masterclass, Luxembourg, 2001 YOU’VE MET THEM - 3

    13. PANS-OPS Masterclass, Luxembourg, 2001 ? GOOD THING ? Took 2 years and 50% of effort BUT Would never go back to the old system

    14. PANS-OPS Masterclass, Luxembourg, 2001 ? BAD THING ? Whole thing a disaster

    15. PANS-OPS Masterclass, Luxembourg, 2001 LEARN FROM OTHER’S MISTAKES Clapham rail disaster Kings Cross escalator fire 1965 Viscount, LHR FAA Special Audit (Boeing)

    16. PANS-OPS Masterclass, Luxembourg, 2001 FAA SPECIAL AUDIT Apparently unrelated production lapses Systematic production problems Design processes incomplete Design processes too complex Processes not followed Instructions inadequate Some workers did not know procedures

    17. LEARN FROM OURSELVES No one can screw it up better than we can screw it up

    18. PANS-OPS Masterclass, Luxembourg, 2001 MANAGEMENT SUPPORT Annex 15 requirement Downsizing

    19. PANS-OPS Masterclass, Luxembourg, 2001 RESOURCES Secondary Duty ?? Secretarial support essential

    20. PANS-OPS Masterclass, Luxembourg, 2001 BEWARE CONSULTANTS Establish ground rules One size fits all? You own him, not he owns you Do not inherit his last system by default Check what he needs from your procedures

    21. PANS-OPS Masterclass, Luxembourg, 2001 DO Send leader on QS & Audit courses Ensure ALL staff receive training Draw up a work flowchart Designers write procedures Write your procedures around how you work. Leader is editor

    22. PANS-OPS Masterclass, Luxembourg, 2001 DO Ensure there is peer review of all procedures Combine Operations and Training Manuals Be clear Be concise

    23. PANS-OPS Masterclass, Luxembourg, 2001 DO Use intranet for Manuals simplify RFC process Build on your existing procedures Find out what the Registrar expects Feedback results to staff

    24. PANS-OPS Masterclass, Luxembourg, 2001 DO NOT Produce procedures you will not use Document differently from work process Say you will do things and not do them Write too much Write too many procedures

    25. PANS-OPS Masterclass, Luxembourg, 2001 DO NOT Believe everything you are told

    26. PANS-OPS Masterclass, Luxembourg, 2001 WE GOOFED Did not do procedures as documented Failed to do 100% check of a vendors templates Fix: Used data to show low number of errors RFC to eliminate 100% checks from supplier

    27. PANS-OPS Masterclass, Luxembourg, 2001 WE GOOFED Excessive time to amend manuals Reluctance to use RFP system Fix: Place Manuals on Intranet Print only minimum number Minimize RFC process, electronic format, one copy printed for file

    28. PANS-OPS Masterclass, Luxembourg, 2001 WE GOOFED Failed to include two outstations in briefings They lost interest Fix: Organized special briefings

    29. PANS-OPS Masterclass, Luxembourg, 2001 REMAINING PROBLEMS The CAA (privatized AIS). Interpretation of regulations Liaison

    30. PANS-OPS Masterclass, Luxembourg, 2001 REMAINING PROBLEMS Performance measurement? Errors? Revision NOTAMS? AIRAC target dates? FINES!!

    31. PANS-OPS Masterclass, Luxembourg, 2001 ASK SOMEONE NavCanada NewZealand Airways Corporation Transport Canada UK CAA ??? ICAO (elassooij@ICAO.INT OCP Members ……….

    32. PANS-OPS Masterclass, Luxembourg, 2001 YOU ARE REGISTERED! After a lot of hard work and a bit of luck, you become REGISTERED BUT…….

    33. PANS-OPS Masterclass, Luxembourg, 2001 AFTER REGISTRATION USE IT, OR LOOSE IT

    34. PANS-OPS Masterclass, Luxembourg, 2001 THAT’S ALL FOLKS NOW IT IS OVER TO YOU TO TELL YOUR STORY

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