1 / 8

Presenters: Peter Schoch Pam Jones Lisa Adair Damian Armour

Improving the Outpatient Experience. Presenters: Peter Schoch Pam Jones Lisa Adair Damian Armour. Key contact person for this project: Damian Armour, General Manager Surgical Services. Current Situation - Process. Summary of Current Activity.

urielle-clayton
Download Presentation

Presenters: Peter Schoch Pam Jones Lisa Adair Damian Armour

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Improving the Outpatient Experience Presenters: Peter Schoch Pam Jones Lisa Adair Damian Armour Key contact person for this project: Damian Armour, General Manager Surgical Services

  2. Current Situation - Process

  3. Summary of Current Activity

  4. Key strategies – already successfully implemented

  5. A Previous Successful Improvement Strategy – Booking policy Aim of Project: Improve attendance rate at OAS clinic by offering patients the opportunity to arrange their own appointment Improvement Sought: More flexible booking process, offering patient variety of appointment dates and times (within the constraints of when clinics run) Areas: Orthopaedic Access Service and OA Hip Knee Service When: Implemented August 2006 (with ongoing refinement) Resources: Existing outpatient admin staff – Allocated full time orthopaedic clerk position

  6. A Previous Successful Improvement Strategy- Outcomes New booking process implemented

  7. A Previous Successful Improvement Strategy – Outcomes Audit 1 Audit 2

  8. Lessons Learnt • Document every step of the process • Communication is the key…..

More Related