Presentation Transcript

1. Today’s Agenda:

   Introductions Background – Disability Spec and Disability SME Overview of Integration and the Disability Policy – Discussion on Duplication – and Opportunity Suggestions - (direction, training, role, timeline, etc.) Questions
2. Iowa’s Integration Model and Disability SME’s 6/21/11 With Thanks to Mary Lou Woods
3. WEBINAR OVERVIEW
4. INTEGRATION IMPACT ON DISABILITIES Disability Definition Who is a Job Seeker with Disabilities? Any individual who upon becoming a member of IowaWORKS voluntarily discloses they have a disability.
5. INTEGRATION IMPACT ON DISABILITIES Why did Iowa choose to integrate?
6. INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? Integration effort a result of….. Director’s Fall 2007 100-Day Tour Findings IWD had migrated to a 1990’s self-service delivery model Workforce drivers were changing but IWD had not adapted Missing service opportunities, system efficiencies, utilizing staff’s knowledge/expertise
7. INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? Non-Integrated Office Courtesy of Melanie Arthur Consulting
8. INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? Action Plan Increase number in “training” Increase initial and skills assessments Redefine “case management” to include “service management” And… Serve more, with more services Proactively recognize needs Simplify processes Services, not programs  Integrate services and customers  Shift from “work first” to “work ready
9. INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? #10 – We Needed to….. ensure businesses across Iowa have the skilledworkers they need; while workers gain skills in DEMAND!!
10. INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? Iowa’s Integration Model
11. INTEGRATION IMPACT ON DISABILITIES How does the integrated service delivery better serve job seekers with disabilities?
12. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Integration MISSION 100% of Center customers have an opportunity to: Know Their Skills Develop Their Skills Get Best Job Possible with Their Skills “EveryCustomer Leaves a Better Job Candidate”
13. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Full and effective inclusion of Iowans with disabilities or barriers in the employment service system and in the industry of their communities Integration SERVICE METHODS
14. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Participant in all Team Functions of Integration Membership (includes UI/ Unemployment Insurance) Skills Development Recruitment & Placement
15. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Integration Model Membership Skills Development Recruitment & Placement Business Services Welcome to Center Greeting Initial Basic Assessment Cohort/Service Plan Recommendation Data Collection, Co-enrollment Skills Analysis/Assessment Service Planning, Career Counseling Skills Development Facilitated Job Search Job Search Structure and Support Job Bank, Job Matching Job Development Referrals, Hiring Process Support
16. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? The expectation is that all disabled job seekers become members and are served in Skills Development. The stigma of disability or lack of knowledge in the past has caused staff to exclude many job seekers with disabilities as “not job ready” or led to referrals to other agencies, away from workforce services.
17. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? When can we or should we ask about a disability? The rule of thumb is determined by your role: Yes: To provide a job seeker service, so appropriate services can be engaged to support the job seeker in successful achievement of their career objectives. No: To provide a business service
18. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? All customers are invited to disclose a disability during Membership enrollment. If an individual discloses, follow-up efforts are made to assure the most appropriate resources are mobilized to the benefit of the member. If a member does not disclose, additional questions or service referrals will not be made.
19. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Service Triage: Initial Basic Assessment “Good Morning, Welcome to IowaWORKS(handshake) My name is (your name).” What brought you into our Center today? Have you been to this Center before, or used our services online? Are you currently working? Are you looking for: The same type of work Training for the same type of work How quickly are you: Looking for your next job? Trying to get into a training program? What have you done so far: In terms of your job search? In terms of selecting a training program?
20. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Three Service Cohorts/Plans Standardized package of services Customized based on individual need Employment Express Career Advancement Career Development
21. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Membership Kits and Tip Sheets
22. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Membership Disability Questions
23. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Membership – Customer Enrollment / EEOC Acknowledgement
24. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Membership Partner Referrals
25. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? What Do You Do If The Partner Referral Box Is Checked? Add the regional Disability tip sheet on top of the member’s colored Membership kit. It provides contact information and alerts members about work incentives, such as Ticket to Work. Ask if they would like an introduction to a designated disability expert.
26. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Not Received Service for More Than 45 Days Report E-mailed to Leadership weekly
27. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Membership Profiling Reports E-mailed to Leadership monthly
28. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Skills Development Support Engage, encourage! Core services training. Direct referral to community programs. Establish a disability expert as a resource and facilitator for all. Recommend Intensive and Training services if appropriate. Utilize Ticket to Work incentive. Keep all Integration team members informed on disability services and opportunities.
29. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Disability Partner Resources Community and Advocacy Services Older Workers Non-Profit agencies Mental Health agencies Housing agencies Assistive Technology Team Examples: Veterans Iowa Vocational Rehabilitation Services Iowa Dept. for the Blind Dept. of Human Services Iowa Dept. of Education Iowa Developmental Disability Council
30. INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Successful Job Placement Overcoming Barriers Identify Barriers Get perspective Create solutions Good Resource: “No One is Unemployable” by Elisabeth Sanders-Park
31. INTEGRATION IMPACT ON DISABILITIES Policy Policy on Service for Job Seekers with Disabilities To facilitate collaborative employment service response. To encourage disclosure. Agreement that the service system required to serve all Iowans needs to do a better job responding to those with disabilities.
32. INTEGRATION IMPACT ON DISABILITIES Policy Guidance in Disability Policy Each office identifies a Disability Subject Matter Expert (SME) on the Skills Development Team Regional System operates as an Employment Network under the Ticket to Work program Resources of State Agency Partners in regard to Staff orientation Technical assistance Accommodation
33. Question and Answer Period Please enter your questions into the Chat Room!