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Working with the SWF

Working with the SWF. Donald Proctor Dumfries and Galloway Citizens Advice Service. Responsiveness. Crisis? What Crisis? 2 day decision time for CGs LAs prioritising very urgent cases? Processing times in Regs or Guidance?

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Working with the SWF

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  1. Working with the SWF Donald Proctor Dumfries and Galloway Citizens Advice Service

  2. Responsiveness • Crisis? What Crisis? 2 day decision time for CGs • LAs prioritising very urgent cases? • Processing times in Regs or Guidance? • Key that times are adhered to and applicants not left without support • Prompt remedy for missed deadlines

  3. Discretion • National Consistency v Local Policy • Fettering: DMs following Guidance or Local Policy in an “unquestioning way” • Investigation of application v Local Policy • Guidance 7.4 “each application should be considered on its own merits” • Decisions applicant focused

  4. Payment • Access to Bank Accounts • Applicant demographic – financial exclusion • Vulnerabilities counting against applicant – Substance/Alcohol Abuse • Supervised Spend v Human Rights

  5. Review • 3rd Sector support for applicants seeking review to increase numbers • Training for 3rd Sector (by 3rd Sector?) • Sample letters/templates • 2nd tier Review: Independent and Perceived to be so • IRS RIP

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