1 / 17

OPERATIONAL AUDIT January 23-26, 2012

OPERATIONAL AUDIT January 23-26, 2012. SR. JOYCE ANN SOUKUP, SSJ-TOSF. NACPA. OPERATIONAL AUDIT. OBJECTIVES: To REVIEW and EVALUATE ORGANIZATIONAL STRUCTURES STAFFING LEVELS OPERATING POLICIES AND PROCEDURES COMMUNICATION REPORTING RELATIONSHIPS AT SHC. OPERATIONAL AUDIT.

vanida
Download Presentation

OPERATIONAL AUDIT January 23-26, 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. OPERATIONAL AUDITJanuary 23-26, 2012 SR. JOYCE ANN SOUKUP, SSJ-TOSF NACPA

  2. OPERATIONAL AUDIT OBJECTIVES: • To REVIEW and EVALUATE • ORGANIZATIONAL STRUCTURES • STAFFING LEVELS • OPERATING POLICIES AND PROCEDURES • COMMUNICATION • REPORTING RELATIONSHIPS AT SHC

  3. OPERATIONAL AUDIT • Offer RECOMMENDATIONS for • EFFECTIVE ORGANIZATIONAL STRUCTURES • STAFFING LEVELS • IMPROVED OPERATING PROCEDURES in order to • REDUCE REDUNDANCY • ELIMINATE UNNECESSARY ACTIVITIES

  4. OPERATIONAL AUDIT • To suggest steps for IMPLEMENTATION of RECOMMENDATIONS developed through the study

  5. PROCEDURE MET WITH • Leadership, Sr. Linda Hayes, Sr. Judith Anne, Katherine Elsner – together and each individually • DEPARTMENT DIRECTORS – Individually • DEPARTMENT FOCUS GROUPS – Finance, housekeeping, dietary, nursing • SISTER FOCUS GROUP - Volunteers from among the SHC Sisters

  6. PROCEDURE • Reviewed tons printed material that had been sent to her electronically • During her time here she worked from 7:00 a.m. – 8:30 p.m.

  7. FINAL REPORT Sacred Heart Convent Report January 2012 • Commendations • Recommendations • Steps for Implementation • 103 page report

  8. COMMENDATIONS • Welcoming atmosphere and relational focused culture • Grounds and buildings well maintained; good walking spaces; large courtyards • Many positive comments from employees • Strong sense of “teamwork” and good communication within departments • Associate volunteer efforts at SHC

  9. COMMENDATIONS • Well developed transportation system for the Sisters • Participation in Rolling Prairies library system • Efforts by maintenance department to do less outsourcing of jobs • Commitment to values of responsible care of the environment, eco-friendly products, recycling program

  10. RECOMMENDATIONS Organizational Structure, Communications and Relationships • Re-align reporting relationships • Develop new organizational chart • Consider forming a “Management Team”

  11. RECOMMENDATIONS • Review role of Department Directors • Develop written communication plan for employees • Consider developing position descriptions for sisters in ministry at SHC

  12. RECOMMENDATIONS Work and Ministry Environment • Develop Mission Integration program for employees • On-going education for both employees and sisters on generational differences • Address concerns regarding new nurse call system • On-going education re: strategic plan and results of NRRO studies

  13. RECOMMENDATIONS Human Resource Functions • Develop comprehensive Human Resource system • Update personnel policies handbook Other Areas • Consider impact of further use of Siena Hall as an income producing facility • Housekeeping: reduction in force, update procedures for efficiency

  14. RECOMMENDATIONS • Maint/Grounds: eliminate summer grounds staff, develop accountability plan • Nursing: follow low census plan when census in RC drops; consider needs of memory loss residents in the chapel • Reception: appoint a Dept. Director; consider reducing hours of operation for cost savings

  15. And Now the IMPLEMENTATION • Establish G-8 Task Force • Prioritize recommendations from Eldercare Study and Organizational Audit • Establish timeline for implementation • Assign responsibility for implementation of each item

  16. IMPLEMENTATION Several recommendations have already been implemented • Reduction in housekeeping staff and summer grounds staff • Personnel Policy Issues written; implementation in process

  17. We will continue to work together to accomplish the recommendations Keep us in your prayers

More Related